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Author Topic: disgusting rule by genting newcastle  (Read 883 times)
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koyte
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« on: March 22, 2017, 22:10:56 PM »

this happened this afternoon in newcastle genting casino to a friend of mine
"YOU COULDN'T,T MAKE IT UP (its not a bad beat story but it didn,t end well for me)
Finished work early today so decided to go late to Genting Casino Newcastle for their Wednesday afternoon game. Still in uniform (fire service for those that don,t know) the only thing I had in the car to cover it was a hoody which had the Asper casino logo on. Played for 5 hours made the final table and the money.but during the break in the toilets bumped into the manager (Nigel I think his name is) he said you shouldn,t really be wearing that in here !! I politely explained that I wasnt a member of aspers staff, showed him the uniform beneath explained the reason why i was wearing it (I,m not supposed to enter licensed premises in uniform) went back to rejoin the tournament to be approached by a member of staff who informed me I had to leave the casino. I asked why and he said it was because of the logo on my top. I said politely" I,m on the final table of the tournament, if its that much of a problem I,ll take the top off" to which he replied "sorry NO we,ll refund you entry fee and you have to leave NOW" even when a member of staff appealed on my behalf "surely if he takes the top off he can stay" NO was the reply ....So thanks Genting Casino Newcastle ....over 10 year a member and a regular customer and this is how they treat you. pulled from the final table (60 plus runner slight brag) and marched off the premises."
any genting management on here
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Scousebill
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« Reply #1 on: March 23, 2017, 09:05:06 AM »

Would it have been too much of an issue if you wore the offending top inside out...?
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Paulie_D
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« Reply #2 on: March 23, 2017, 10:14:57 AM »

Not the first time there have been shenanigans in Newcastle casinos and probably won't be the last.
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Curlarge
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« Reply #3 on: March 23, 2017, 17:01:07 PM »

Not the first time there have been shenanigans in Newcastle casinos and probably won't be the last.

 Wink Wink Wink
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fandango
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« Reply #4 on: March 23, 2017, 18:17:43 PM »

this happened this afternoon in newcastle genting casino to a friend of mine
"YOU COULDN'T,T MAKE IT UP (its not a bad beat story but it didn,t end well for me)
Finished work early today so decided to go late to Genting Casino Newcastle for their Wednesday afternoon game. Still in uniform (fire service for those that don,t know) the only thing I had in the car to cover it was a hoody which had the Asper casino logo on. Played for 5 hours made the final table and the money.but during the break in the toilets bumped into the manager (Nigel I think his name is) he said you shouldn,t really be wearing that in here !! I politely explained that I wasnt a member of aspers staff, showed him the uniform beneath explained the reason why i was wearing it (I,m not supposed to enter licensed premises in uniform) went back to rejoin the tournament to be approached by a member of staff who informed me I had to leave the casino. I asked why and he said it was because of the logo on my top. I said politely" I,m on the final table of the tournament, if its that much of a problem I,ll take the top off" to which he replied "sorry NO we,ll refund you entry fee and you have to leave NOW" even when a member of staff appealed on my behalf "surely if he takes the top off he can stay" NO was the reply ....So thanks Genting Casino Newcastle ....over 10 year a member and a regular customer and this is how they treat you. pulled from the final table (60 plus runner slight brag) and marched off the premises."
any genting management on here

Wow.. think you should perhaps approach Genting via social media and have it out with them there.. Grosvenor being our sponsor this season.
Amazes me how they let it get to FT before anything is said, surely they could of given you tape or patch to cover "offending" logo?
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AMRN
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« Reply #5 on: March 23, 2017, 21:17:58 PM »

Complete load of ********. Call them out on social media - loud and often.
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pables
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« Reply #6 on: March 25, 2017, 00:40:14 AM »

I think a fire safety check might be in order........... every day, maybe at peak trading hours if your mate can swing it. Roll Eyes
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koyte
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« Reply #7 on: March 26, 2017, 00:05:13 AM »

he has a meeting with management next week, should be fun
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TheSquirrel
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« Reply #8 on: March 27, 2017, 17:52:01 PM »

Ridiculous, disgusted, almost defies belief that they should have such contempt for a customer. There are still too many staff and management who are officious, and appear to enjoy applying rules that can cause serious hurt, anger, or disgust. People reading this should never play at that place again unless they fire all management concerned, and replace them with people who are genuinely customer oriented and fair. There are still many people looking for a job. In what is after all a customer oriented industry, I would suggest replacing staff who don't like meeting customers, with those who do. In many respects it is still up to us customers to determine how we are treated. You have to vote with your pockets.
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