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Hacked Computer

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lukybugur:
FYI, as someone who removes viruses from PCs / laptops for a living, I"m willing to share with you all a couple of "tools of the trade".

MalwareBytes and SuperAntiSpyware are the best after-the-event Anti-Virus scanning tools. Both are available to download and are installed automatically from this link

Best real-time Anti-Virus softwares in our professional opinions are F-Secure Internet Security and ESET NOD32. Both are paid-for solutions but well worth the money. I would advise everyone avoid AVG Free, AVG paid-for versions, anything McAfee and Norton related.

duke3016:
Cheers for that Neil, advice taken and acted on......

Waz1892:
paranoid full set in recently over this - maybe not a bad thing -

HAD -

monthly full scan setup
FB on https server
email (YH) password, but not overly strong
Poker Stars account

NOW -

monthly full scan setup (done a couple of days and all fine)
weekly smaller scan
FB on https server
FB with security to log in unregoniszed devices
FB removed friends with Carl and Claire (for now)
Gmail account with 2 step set up
Poker Stars account email switched to Gmail and verfication set up
Poker Stars Cashier fast option off
Poker Stars Fast option Removed

Oh and a headache  ::)

Foggy:
Update since my OP

Pokerstars have been in touch to advise me that the hacker has spent 3-4 days playing on my now empty account. They have advised that my funds are under investigation, because the hacker might have chip dumped to another player. This is a possible avenue but not to get my hopes up, because if there is no dumping there is no recourse on Pokerstars as we as players are resposible for our own security. Seemingly it"s in their T&C"s.

Must admit. well p*** o** as they blocked my account, but let the hacker play during this period!

I know Lucky is the IT whizz kid, but for anyone out there that has Norton, after scanning normally my computer was showing only tracking cookies. Only when I did the scan in safe mode was the worm revealed. The worm was.

btmailcontrol1013(1).cab

This was quarantined afetr the safe mode scan. Those of you that aren"t whizz kids, reboot and hold down F8 during the operation. Then select safe mode and do a full scan.

After 5 years of playing online I have now lost confidence, what with FT, and now Pokerstars, and now some ars******
losing my funds. I think I will stick to live play, at least unless you get mugged on the way home, it"s miles safer.

GL all

Foggy

Claw75:
I have to say the customer service i"ve received from stars has been exceptional. I informed them of the situation and the bogus emails i"d received from the hacker on the same day. Security then contacted me within a few hours to arrange a convenient time to telephone me to discuss the situation. They explained that my account would remain frozen until they had a) investigated the activity on my account since it had been hacked and b) that i could satisfy them that my computer was secure and that my account could not be compromised again. They asked me to set up a new email account and to contact them from there attaching proof of identity, which i did yesterday morning. They telephoned me again this evening saying that my account was now ready to be reinstated to me, with the same balance as before i got hacked. I just now need to log on with a new password they have issued to me, set a pin number up, and then they"ll reactivate playing and transfer privileges on thr account (which currently remain frozen). Can"t say fairer than that imo.

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