Archive Boards > William Hill Poker Discussion
William Hill Service -Disussion
ehump:
Hi Des,
Thanks for quick reply. I will download tonight so fingers crossed still a seat left for me!
Hopefully see you in cardiff for the event.
Many thanks
Evan
APAThetic:
--- Quote from: APAThetic on May 03, 2012, 15:31:57 PM ---
I had a "chat" with one of WH"s online chat people just now and explained that I wanted a refund for last night"s £5.50 rebuy + (lack of add-on) fiasco. Her reply was "sorry about that, but please understand that we do not issue a refund for any game."
--- End quote ---
Just to update anyone who may have an interest in this.
After 4 emails, I"ve finally had a "bonus" of £5.50 credited to my account. The last reply I received from WH supprt said the following:
"This is Christine from the Support Team.
We are writing to you with regard to the disconnection you reported while playing at the APAT Welsh Amateur Satellite .
Our Poker Specialists have conducted an investigation and confirmed that the disconnection was caused by an issue with our servers. Thus, our Payments Team has been instructed to issue your account a refund for 5.50 GBP. This will be processed shortly."
The strange thing is, I was never disconnected, I just couldn"t add-on.
Anyway, that"s one problem sorted. Now on a similar vein, last night I played the APAT Welsh Online Sat 1. There were 11 players buying in for a total of £55 (11x £5.50). The lobby showed the following prize info:
1st: seat
2nd: £11
3rd: £6.60
4th: £4.40
When I got KO"d in 3rd place, the payouts in the player list section showed me as earning £0 and I wasn"t paid the £6.60 for third place. So they"ve paid me the £5.50 I argued for and stiffed me for £6.60!
Sigh, time for another series of emails :(
Maybe you guys need to keep an eye out to see if you actually get credited for what you win. Personally, I"m playing the Cardiff live event and that"s it for me on WH.
Sugar_Free:
They"ve been doing it with all our satellites it seems. I"m still waiting to be credited for 7th place from the satellite on 1st May. Seems they use the payout structure at the start of the game and pocket the late entry money.
Des:
--- Quote from: Sugar_Free on May 09, 2012, 07:54:21 AM ---
They"ve been doing it with all our satellites it seems. I"m still waiting to be credited for 7th place from the satellite on 1st May. Seems they use the payout structure at the start of the game and pocket the late entry money.
--- End quote ---
Woah - that"s quite an allegation and one I will be looking into directly with William Hill.
Sugar_Free:
Maybe I could have worded it differently Des, but that"s what"s happening. Would "not pay out the late entry money" be better?
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