Archive Boards > William Hill Poker Discussion
William Hill Service -Disussion
Rhino56:
My problem with William Hill is still not resolved after 2 weeks of complaining. I"m beginning to think its me and I"m not explaining it properly. So I"ve enclosed recent e mails between myself and William Hill to see what others think. I"ve since re-sent Mike Slees screenshot. Thanks for that Mike.
Dear Vaino,
This is Zaila from the Support Team.
We have received your email, however we are unable to locate any screenshot on it. Please resend your screenshot as a form of attachment in your email so we can further check. Anyway, this has already been forwarded to the Poker Specialist for proper handling. You will be contacted for any updates.
Your patience and understanding will be greatly appreciated.
Best Regards,
Zaila
William Hill Poker Support
Dear Charlotte
Above is a screenshot of the final standings of the first satellite on the 30th April. You will please note that the prize info on the left, clearly states the prize that should of been received. 36 entries totalling £360. On the right the final positions show what was actually paid out. 3 seats worth(£82.50) each plus some prize money totalling £300.
As i have already pointed out on several occasions, for some reason William Hill have paid out according to the inital
entries of the tournament (ie 30). So what is happening to the extra £60? It must be somewhere!!! The second satellite on the 1st May, exactly the same thing happened 30 initial entries plus 6 late entries. The lobby again showed the correct prize money under the prize info and paid out incorrectly as in the final standings.
Please rectify this matter as a matter of some urgency.
Kind Regards
Vaino
From: support@willhill.com
To: holliesgrandad@hotmail.com
Date: Sun, 13 May 2012 00:58:53 +0100
Subject: Re: Your William Hill Poker Account [Incident: 120510-002799]
Dear Vaino,
I am Charlote from William Hill Poker Support Team.
We are writing to you with regards to your concern about the APAT tournament. As we checked, you were on 4th place on APAT Welsh Amateur Satellite (651447421). However, the tournament prize pool collected from the players who registered on the tournament can only cover 3 seats guaranteed on APAT Welsh Amateur Champ (651014941), the remaining funds from the prize pool were split between 4th to 6th places. This is the reason why you were credited £31.25 instead of a seat.
On the other hand, for tournament APAT Welsh Amateur Satellite (651431411) where you finished 7th place, we forwarded it to our Poker Management for checking. As soon as we have an update, we will e-mail you.
We kindly ask for your patience on this matter.
Thank you.
Best Regards,
Charlote Lockwood
William Hill Poker Support Team
Dear Emily
I am registered for the APAT Welsh Amateur Champs, because I paid into it directly from my account. I did so because it has limited numbers and I did not want to miss the event.
The problem still remains that on the 30th April I finished 7th in the satellite and should of been credited with £6, when no money was paid into my account On the 1st May I finished 4th and should of been awarded a seat worth £82.50, instead my account was credited with £31.25.
I am at a loss why
William Hill Poker Division cant see that the prize money awarded in these satellites was only the initial entry fees and that the remaining entry fee monies collected after the official start times, was for some reason not paid out. It is simple mathematics.
I hope this matter can be rectified soon.
Kind regards
Vaino Tiik
Dear Vaino,
We are sending you this email in regards to your concern about the tournament name APAT Welsh Amateur Champ. Upon checking, you are already registered on the said tournament last May 7th and here"s the tournament number: 651014941.
Thank you for your time.
Emily
William Hill Poker Support
AMRN:
"kinell, what a joke.
cincicrappykid:
--- Quote from: AMRN on May 14, 2012, 18:21:39 PM ---
"kinell, what a joke.
--- End quote ---
omg wtf arrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
MikeSlee:
--- Quote from: cincicrappykid on May 14, 2012, 19:00:53 PM ---
--- Quote from: AMRN on May 14, 2012, 18:21:39 PM ---
"kinell, what a joke.
--- End quote ---
omg wtf arrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
--- End quote ---
+1
AJDUK:
they"re all muppets
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