Archive Boards > William Hill Poker Discussion
William Hill Service -Disussion
Santino67:
--- Quote from: pables on May 17, 2012, 22:01:24 PM ---
get em round for a square go Vaino!
--- End quote ---
Glasgow Kiss FTW >:(
Sugar_Free:
May actually be getting somewhere, they have finally acknowledged the incorrect payouts re the late entries.
Email received tonight:
Dear Mr Carter,
My name is Prince Boeck and I am the Customer Support Manager of William Hill Poker.
Your concern has been escalated to me by the Support Team and I can confirm that there was a technical issue with the payout structure for the tournament "APAT Welsh Amateur Champ" (Tournament code 651447421) - the prizepool did not correctly payout with the inclusion of late registration buy ins.
This is issue is currently being coordinated with iPoker for the proper amendments to be made. Furthermore I am personally chasing it up with them to see it through to the end with a proper resolution.
You can be assured that an update will be sent to you once it is forthcoming and at this time I kindly ask that you extend us your patience as we await for a response from the relevant network specialists.
With kind regards,
Prince Boeck
William Hill Online
Poker Support Manager
Rhino56:
I have also received an E mail from them this morning:
Subject: Re: Your William Hill Poker Account
Dear Vaino,
This is Seth from the Support Team.
This is a formal response with regards to your concern about the APAT Welsh Amateur Satellite.
We would like to inform you that the issue with this tournament has been rectified and rest assured that this will no longer happen in the future.
We also appreciate for bringing this issue to our attention, and for that, a Gesture of Goodwill for £10 that will reflect on your account shortly.
Again, we do apologize and may you have a great day ahead.
Best Regards,
Seth
William Hill Poker Support Team
The only problem being that the missing monies still haven"t been paid into my account although the Gesture of Goodwill of £10 has been.
Rhino56:
I"ve also attached yesterdays e mails:
Subject: RE: Your William Hill Poker Account
Dear Vaino,
This is Camille from the Support Team.
We are writing in relation to your issue on the APAT Welsh Amateur Satellite (651447421).
We believe that this was already dealt by our Poker Room Management. Our stance will not be changing even should you attempt to email us continually.
Should you take this choice as we have advised you before we will have no further option than to prevent your emails being received by us as this is impacting on our ability to service genuine queries from our customers. We would ask finally that you cease from these continual mails as the response will not alter.
Thank you for understanding.
Best Regards,
Camille
William Hill Online
Dear Christine
I can not accept your findings as being correct on either of the two incidents I have reported.
Therefore I am going to forward my complaint to the Independant Betting Adjudication Service. Kind Regards Vaino From: poker@willhill.com
To: holliesgrandad@hotmail.com
Date: Thu, 17 May 2012 00:09:59 +0100
Subject: RE: Your William Hill Poker Account [Incident: 120510-002799]
Subject: RE: Your William Hill Poker Account
Dear Vaino,
This is Christine from the
Support Team.
We are writing to you with regard to the issue you reported concerning the prizes paid out for the APAT Welsh Amateur Satellite (651447421). Please be advised that our Poker Specialists have identified the issue and will be making adjustments for the affected players.
Please take note though that by network standard, you were not eligible for any winnings from this tournament after the investigation was completed. Thank you for bringing this to our attention. We look forward to your
understanding on the matter.
Best Regards,
Christine
William Hill Poker Support
So much for great customer service!!
dwh103:
Words fail me in respect of William Hill"s customer service. The above emails are absolutely disgusting. Hope you get the rest of your money soon!
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version