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APAT 10th Anniversary Season - Online Discussion Thread
Chipaccrual:
--- Quote from: Denis67 on May 15, 2016, 00:16:28 AM ---
Can you play Grosvenor on an iMac?
--- End quote ---
At the moment it"s Windows only.
A mobile/mac version is very much in the pipeline. I"ve been given a rough timeline, but these things obviously can move depending on developments, but we"re talking about the first quarter of our season 10, fingers crossed :)
Denis67:
Cheers Leigh I"ll look in from time-to-time for any updates.
Chipaccrual:
--- Quote from: KarmaDope on May 13, 2016, 21:57:58 PM ---
--- Quote from: Chipaccrual on May 13, 2016, 21:35:54 PM ---
--- Quote from: KarmaDope on May 13, 2016, 21:19:45 PM ---
Slight problem.
I downloaded yesterday, and made my £25 deposit today. When I signed up I gave them my Grosvenor Casinos Membership Number. Noticed last night that I had a free £20 for casino, which is nice.
On this page http://www.apat.com/index.php/grosvenor-poker/ it says that deposit £25 or more and I get the following:
200% match of up to £700
· 1 x £5.00 Grosvenor tournament ticket
· 20 x 25p Grosvenor tournament tickets
· £10 worth of free spins on our High Society Slot
· 350 Knockout Points that can be used to buy into any tournament (worth £10)
· £20 Bonus to play on any Casino games (if you"re new to grosvenorcasinos.com and have a Grosvenor Casino Membership Card)
I got the casino bonus but that"s it. No tickets, no points, no deposit bonus. I have played a raked hand even though it doesnt say to do so.
--- End quote ---
No reason why you shouldn"t have received the tickets and points Adam. Can you drop Grosvenor customer services a message and see if they can look into it for you ?
--- End quote ---
If I could find Live Help, I would. :)
--- End quote ---
They have a 0800 number with a UK based customer support team.
Grosvenor Casinos Contact Us Page
If you do need to get in touch with us about any matter, we are proud to have a completely UK-based call centre.
Our Customer Service team are highly trained and dedicated, so you'll always be confident of speaking to someone locally who knows about all aspects of our services.
Our helpdesk is open from 8am until 11.59pm, 7 days a week and you can call 0800 083 1990 from within the UK or +44 8000831990 from outside the UK. (Please note calls to or from our contact centre may be recorded for training and quality purposes).
Alternatively you can email: support@grosvenorcasinos.com or write to:
Grosvenor Casino
Customer Services
PO BOX 70695
London
SW1P 9ZR
Please also tell us if there is a problem as we want to put things right for you as soon as possible.
CincinnatiKid:
--- Quote from: Des on May 13, 2016, 16:47:28 PM ---
--- Quote from: CincinnatiKid on May 13, 2016, 13:57:58 PM ---
Was hopeful to be able to play some APAT Events again.
15:00:02 : AgentStuart M: Unfortunately you can only be a member of our online casino if you live within the UK
--- End quote ---
Really sorry to hear this Achim. It"s becoming so difficult to find a suitable partner in this respect with the European regulatory situation as it is. We"ll have to tempt you to come over for our UK Team Championship in Blackpool - that would be outstanding. :)
--- End quote ---
Thanks Des, appreciate! I think G is a great partner with good value for our community. If it"s possible I"ll definitely come over.
Chipaccrual:
Live chat appears to be back up and running now
Grosvenor Live Chat
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