Poker Forum > Online Poker
GrosvenorPoker.com Support Thread
Chipaccrual:
UK Online Poker Championship Update
After the network blip that saw Sunday nights tournament delayed for an hour, I can confirm that Grosvenor Poker have refunded all players that did not cash their full buyin back. That includes those that had already busted. Those that did cash, well played and congratulations. I think this is a very fair and generous outcome. It"s a difficult scenario on the rarity that something like this happens and this seems the fairest response. Many thanks to Grosvenor for a swift resolution to a network wide problem.
Kronsdat:
That seems very reasonable to me particularly for the already busted. Thanks for your efforts Leigh.
Kronsdat:
Is anyone else having problems with the Grosvenor poker software? It did an automatic upgrade earlier this week and now all I get is an endless cycle of "Retrying upgrade". Sigh.
I"ve tried "online support" and the 0800 number but couldn"t get a response via either method so now I"ve resorted to an email and prayer.
ian.ski309:
After working perfectly for months, I tried to launch G poker yesterday and I got an error message saying that "One or more required components are either missing or corrupt".
I ended up reinstalling the program and when I attempted to log in it asked me to verify I"m not a robot by completing the picture "Captcha" thing... except that there was no "Captcha" to complete. After a hell of a lot of teasing, it finally let me log in.
I tried to launch G poker tonight and I got an error message saying that "One or more required components are either missing or corrupt". Patience is being stretched to the limit... :(
Chipaccrual:
I"ll try and log this aswell guys, see if I can speed up a resolution.
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