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grovenor on line
Chipaccrual:
UK Online Poker Championship Update
After the network blip that saw Sunday nights tournament delayed for an hour, I can confirm that Grosvenor Poker have refunded all players that did not cash their full buyin back. That includes those that had already busted. Those that did cash, well played and congratulations. I think this is a very fair and generous outcome. It"s a difficult scenario on the rarity that something like this happens and this seems the fairest response. Many thanks to Grosvenor for a swift resolution to a network wide problem.
HERBIEHACKIT:
--- Quote from: fandango on December 05, 2016, 17:03:18 PM ---
Understand people"s frustrations.. although it did not affect me as I was on the rail well before the problems started.
But just for my two penneth..
You will find most sites have technical issues from time to time, PokerStars, Party Poker 888 etc etc being leading providers all have server DOS problems.
Think it"s very harsh to knee jerk calling Grosvenor a bunch of idiots.. APAT have struck up a great relation with them and have as Steve correctly pointed out given some insane added value.
I"m sure Rory will be working hard to compensate those affect by last nights problems apologise on Grosvenor behalf.
I for one are completely satisfied with our sponsors and have nothing but good things to report back once i encountered problems from switching over from old to new G, they went out of their way to help.
yes other sites have issues but i do not expect their customer care team to first of all tell me the site is working fine and log out and then back in and then on a second call to be told we may fix it if not we will re run it, just stay on line and see what happens. no on screen info at all. could have sat there all night. cs are a bunch of amatuers.
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fandango:
--- Quote from: HERBIEHACKIT on December 09, 2016, 19:02:14 PM ---
--- Quote from: fandango on December 05, 2016, 17:03:18 PM ---
yes other sites have issues but i do not expect their customer care team to first of all tell me the site is working fine and log out and then back in and then on a second call to be told we may fix it if not we will re run it, just stay on line and see what happens. no on screen info at all. could have sat there all night. cs are a bunch of amatuers.
--- End quote ---
--- End quote ---
Ha ha PartyPoker is alot worse i can assure you!
PokerStars you cant even phone.. and you will be lucky to get any response in 48 hours.
These are the 2 sites so you would think their CS should be even better..
As Richard has stated think we need to look at the OVERALL picture.. Im sure whatever sponsor we have, if this happens they all are gonna get negative feedback from disgruntled customers.
Careybear:
I thought it was quite amazing that they refunded all of our money even if we had busted...I had used a £30 ticket I had won from £4.70 and £.25 satellites so I was in definite profit from that one!!
Carey
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