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Re: IPoker Problems

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SirPercival:
Opinion is clearly divided on this issue.

1 - I have AOL/TT and don"t have any problems with other poker sites so it must be a Bluesquare issue

2 - I use another ISP and dont have problems with Bluesquare so it must be an AOL/TT issue

Clearly AOL/TT share the view of those in camp 1 and Bluesquare camp 2.

If they are not going to solve the issue TOGETHER then it is not going to be solved. As an AOL and Bluesquare customer myself I have contacted both parties a number of times and everytime they have said it is the other parties problem to solve.

So those of us that are customers of both parties have a choice IMO. Change ISP or use a different poker site.

If it wasn"t for APAT I would simply stop using Bluesquare but as I choose to support APAT then I have decided to change ISP.

I suspect both parties will lose customers as a result of this so surly they should BOTH work to resolve it instead of blaming each other.

tumblet:

--- Quote from: SirPerceval on March 28, 2009, 10:41:43 AM ---
Opinion is clearly divided on this issue.

1 - I have AOL/TT and don"t have any problems with other poker sites so it must be a Bluesquare issue

2 - I use another ISP and dont have problems with Bluesquare so it must be an AOL/TT issue

Clearly AOL/TT share the view of those in camp 1 and Bluesquare camp 2.

If they are not going to solve the issue TOGETHER then it is not going to be solved. As an AOL and Bluesquare customer myself I have contacted both parties a number of times and everytime they have said it is the other parties problem to solve.

So those of us that are customers of both parties have a choice IMO. Change ISP or use a different poker site.

If it wasn"t for APAT I would simply stop using Bluesquare but as I choose to support APAT then I have decided to change ISP.

I suspect both parties will lose customers as a result of this so surly they should BOTH work to resolve it instead of blaming each other.

--- End quote ---


Great post

Paulie_D:

--- Quote from: SirPerceval on March 28, 2009, 10:41:43 AM ---
I suspect both parties will lose customers as a result of this so surly they should BOTH work to resolve it instead of blaming each other.
--- End quote ---


Unfortunately, I suspect that, as usual, it"s a case of economics. The problem is unlikely to affect enough people to make it cost effective to put resources into fixing a problem that only touches an infinitesimal percentage of their customer base.

SirPercival:

--- Quote from: Paulie_D on March 28, 2009, 18:00:00 PM ---

--- Quote from: SirPerceval on March 28, 2009, 10:41:43 AM ---
I suspect both parties will lose customers as a result of this so surly they should BOTH work to resolve it instead of blaming each other.
--- End quote ---


Unfortunately, I suspect that, as usual, it"s a case of economics. The problem is unlikely to affect enough people to make it cost effective to put resources into fixing a problem that only touches an infinitesimal percentage of their customer base.

--- End quote ---


I agree, which is why I gave up trying to get them to fix it.

mike saban:
Just to add that as a TT customer I suffered for a period to all IPoker poker rooms not just BSQ, this problem ( touchwood) has happily been resolved for some time now and currently I enjoy a good connection again.

I don"t agree with a number of the opinions in the opening post regarding BSQ sponsorship. I think that the Grovensor/BSQ sponsorship has allowed APAT to deliver some fantastic events which I"ve been fortunate enough to participate in, and will continue to support them because as an organisation I think Grovensor/BSQ are at the forefront of promoting UK poker at all levels.

Each to their own opinion though and I can certainly understand the frustration that the connectivity issue causes.

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