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ian.ski309:
For the past few days I"ve had an error message saying "Username or password is incorrect" but after a few attempts I can usually log in. Today it took over a dozen attempts. Is there trouble at t"mill ?

Chipaccrual:

--- Quote from: ian.ski309 on September 05, 2010, 14:10:16 PM ---
For the past few days I"ve had an error message saying "Username or password is incorrect" but after a few attempts I can usually log in. Today it took over a dozen attempts. Is there trouble at t"mill ?

--- End quote ---


Yes.  I"ve had the same problem.

One way around it is to uncheck the "remember username/password" box.

This seems to do the trick.


My reply from Betfair Support was :-

Dear Leigh,

Thank you for your e-mail.


We are aware that some players are experiencing this problem whilst trying to log in to the poker client. The matter is being investigated by our technical team.

Regrettably we do not have a time frame for resolution but rest assured we are trying to resolve this matter urgently.

Our apologies for the inconvenience caused.


Please do not hesitate to contact us if you have any further enquiries.

Kind regards,

Josef Baldacchino

Betfair helpdesk

ian.ski309:

--- Quote from: Chipaccrual on September 05, 2010, 14:11:58 PM ---

Yes.  I"ve had the same problem.

One way around it is to uncheck the "remember username/password" box.

This seems to do the trick.
--- End quote ---


Thanks Leigh, I"ll give that a go. I thought I might be developing sausage fingers...  :D

I might wait until 7.50pm tonight to reg for the League match, just to make sure I can log on.

Laxie:
Been happening to me ever since I switched over.  Switched no hassle.  Deposited and tested out the new software...no hassle.  Logged out to cook dinner...kids found hassle there, but that"s another tale.  Tried to log back in after dinner...jumbo hassle.  Not been able to get on since.  Sigh. 

Was just on the phone with them and got the same reply Leigh had in his email.  Tried the few times while on the phone with them and suddenly I was blocked due to more than 6 attempts at logging in.  Obviously they unlocked it straight away, but just be aware - try more than 6 times and you"ll need to phone them to remove the block you"ll get on your account.

MAIR:
My problem is I am disconnected all the time, I have no other programs running due to this but nope I still get disconnected all the time, never used to its just been the past couple of days.  Anyone else suffering from recent disconnections?

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