Poker Forum > Live Poker
Luton Event - Buyin Problems
Baldus New:
--- Quote from: AJDUK on September 09, 2010, 21:55:35 PM ---
--- Quote from: Paulie_D on September 09, 2010, 21:29:16 PM ---
--- Quote from: Baldus New on September 09, 2010, 21:23:08 PM ---
I"ve managed to register but Caroline hasn"t, so as things stand, I"ll just unregister and won"t go and wait until we swop the Betfair sponsor for one that knows what they are doing!!!!!!!!
--- End quote ---
Over-react much?
Not to make light of your problem but the positives that Betfair have brought to APAT this year far outweigh the minor difficulties affecting a very small number of players.
--- End quote ---
Sorry Paulie but to those of us who have been longstanding supporters of APAT these issues are a right pain in the rear. I think it"s wrong to imply that if it only affects a few then that"s OK given that these issues didn"t exist with previous sponsors. Baldus has every right to be a bit miffed - lets face it he doesn"t get any added value if he can"t play the event!
I"m hopeful that Betfair can sort it out for the future because this issue doesn"t exist for the league games - each time we have a click fest they just need to be reminded to set up the game the same as they do the league game and allow anyone regardless of IP.
--- End quote ---
Paulie, maybe you do not have the issue of two people in your household or you were an only child but usually when there is more than one of you, either you both play or neither of you play, it not cutting off your nose to spite to your face but being unselfish, so no it is not an over reaction, just a plain fact, either both play or neither plays and at the time Leigh had not responded to my thread but we are very grateful for his intervention.
This is not the first buy in that this has happened with, as the same issues occurred with the Worlds, so this is obviously an ongoing issue previously raised and still not dealt with by Betfair after several months.
You then ring them up and their helpline cannot even tell the difference between you trying to register for a live event instead of an online comp and the response is just that they will look at it within the next 24 hours and get back to you, as the event will not sell out before then.
Obviously they do not realise how popular the events are, as they didn"t even know who APAT were :D
In most service industries, an unresolved customer complaint or problem that still exists some months after first being logged does not look good, no matter what added value is brought to the table and if this is not resolved, it will no doubt bring more admin headaches for APAT and players alike, which for those "few" affected, is not a minor issue.
It"s OK being flipent if you are already registered!!!!!
Paulie_D:
Sigh...OK here goes....hoping not to fan the flames or feed any trolls.
The over-reaction I mentioned was to the threat to boycott APAT events...not to the fact that he was raising the issue.
Is it annoying if it"s happening to you...of course, I"m not trying to downplay that or the frustration that some are feeling with something that should, apparently, be an easy fix.
What I trying to do was bring some perspective to the issue...as it seemed to be lacking at the time.
Also, giving the best sponsor APAT have ever had (IMHO) a very public pasting just because of a technical glitch seemed a bit much to me...especially as Leigh was already on it. We want to keep Betfair around (warts and all)...although some wart remover would be nice. ;D
AMRN:
Perspective guys? This is a minor glitch, that whilst frustrating, should not take away from the APAT/Betfair relationship. To refuse to play any tournaments until APAT move away from Betfair is daft - this is a simple glitch, and as has been pointed out multiple times on this thread already, Leigh was already on it and confirmed that everyone who tried to get a seat would get one.
Time to move on now?
linziwan:
Richard has been unable to register with his tournament ticket as I had already bought into the tournament (serves him right for being so slow ;D ). He has pm"ed you Leigh.
Chipaccrual:
--- Quote from: linziwan on September 10, 2010, 12:36:53 PM ---
Richard has been unable to register with his tournament ticket as I had already bought into the tournament (serves him right for being so slow ;D ). He has pm"ed you Leigh.
--- End quote ---
Got it, and replied.
Thanks
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