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A Fish and his Chips
Chipaccrual:
Dusk Till Dawn
Sympathy or no sympathy, that is the question.
I love Dusk Till Dawn to pieces. In my opinion it is simply the best place to play live poker in the country, run by the best set of people, and owned by someone who truly loves the game.
Lately, they seem to be taking a beating with overlays left, right and centre. They"ve recently amended the Chipleader Comp mid qualification, and then the other week reduced the number of guaranteed seats for their WSOP live satellite.
The latter of which saw them receive a verbal beating from the mouths of many a vocal member over on the Blonde Poker forum.
But what do they do ? They listen to the players and try to provide a service that is asked for, whilst also trying to at least break even along the way. In the case of the WSOP satellite, it sounds according to Rob Yong"s blog post, that the only reason they ran the event was at the continual request of a number of players at the club, who then chose not to turn up and support it, leaving Simon Trumper the inenviable task of deciding whether to cancel, reduce the guarantee or take a whopping overlay on the chin.
Many suggested that option 3 was the "right" thing to do, but carrying on with overlay after overlay will eventually result in no DTD at all. And how can that be good for the UK poker scene ?
So perhaps DTD may learn from some mistakes and not offer as high a level of guarantee in the future. Again, the weekend just gone has seen a small overlay in the £150 Deepstack event. Are players that interested in massive guarantees ? If you take the example of PokerStars, they have ridiculous guarantees at times, but how often do you see an overlay ?
This Sunday sees all of the buyins for the PokerStars Sunday Majors reduced by 50%, with the guarantees remaining the same. Chance of an overlay ? I"d say slim, very slim.
Will DTD change their policy to innovate, improve, and continue to stick their necks on the line with big guarantees. Based on this mornings announcement of a £500k guaranteed event in August with three starting days, probably not.
But that"s all good for poker, whatever your views.
Chipaccrual:
On a side note ;)
overlay
Definitions :-
verb (tr)
1 - to lay or place something over or upon (something else)
2 - (often foll by with) to cover, overspread, or conceal (with)
3 - (foll by with) to cover (a surface) with an applied decoration ? "ebony overlaid with silver "
4 - to achieve the correct printing pressure all over (a forme or plate) by adding to the appropriate areas of the packing
noun
5 - something that is laid over something else; covering
6 - an applied decoration or layer, as of gold leaf
7 - transparent sheet giving extra details to a map or diagram over which it is designed to be placed
8 - printing material, such as paper, used to overlay a forme or plate
Hmmmmm, no mention of shortfall in prizepool in comparison to advertised guaranteed prizepool in poker tournaments.
So, where does "overlay" come from in poker terms ?
duke3016:
--- Quote from: Chipaccrual on June 11, 2012, 15:22:25 PM ---
overlay
Definitions :-
verb (tr)
1 - to lay or place something over or upon (something else)
So, where does "overlay" come from in poker terms ?
--- End quote ---
Obviously it is the verb, where the original amount is "overlayed" over the starting amount, which starts at zero and is cumlatively added to. When the cumulative amount reaches or surpasses the "overlayed" amount the "overlay" becomes the "underlay" ;D
Chipaccrual:
Advertising Agency taking illegal substances again ?
[youtube=425,350]http://www.youtube.com/watch?NR=1&feature=endscreen&v=9kVrBH6QTk0[/youtube]
Chipaccrual:
I had an email from Microsoft the other day saying that my Hotmail Plus subscription was up for renewal, and then another one quickly followed saying that
"We have recently attempted to charge your Windows Live Hotmail Plus service to the credit card on file for your account. Please accept this reminder that your credit card has passed its expiration date and needs to be updated."
Not a problem, I logged onto my acccount, but couldn"t access my account information as I wasn"t logging in from one of my two authorised devices.
Bit weird, try my lappie instead, but same message. Can"t delete them, or any of the other security information for that matter. So, on I go to support, which incidentally asks me to first fill out a form confirming such information as the last 4 digits of the expired card on my account (Do they stay the same when you get a new card, no idea)
What follows is the transcript from the "live" chat with Microsoft Hotmail Support.
You are now chatting with "Marites".
Marites: Thank you for contacting Online Services Accounts and Billing Support. How may I help you?
Leigh Wiltshire: I can"t access my account information as it"s saying I"m not logging in on one of my accepted security devices
Leigh Wiltshire: But I am
Leigh Wiltshire: I just want to update my card details so you can take my annual subscription payment
Marites: I would be more than happy to assist you today. Just give me a minute to check on your account.
Marites: Just for security purposes, can I have your Full Name, Phone Number, Physical address and the last four digits of the card that you used when you pay for the service, please?
Leigh Wiltshire: Mr Leigh Wiltshire
Leigh Wiltshire: I don"t know which phone number or address or card number you have on file
Leigh Wiltshire: My card has expired, so I don"t have it, therefore don"t know the last four digits
Leigh Wiltshire: I have recently moved house
Leigh Wiltshire: I think the address you will have is ********, *******, **** ***
Leigh Wiltshire: I don"t remember ever putting a phone number on my account
Marites: Ok. In order for me to locate your account, our last option now is to provide me the answer to your security question.
Leigh Wiltshire: Okay, what"s the question ?
Marites: I am not seeing any questions here. You just need to provide the answer. I can help you locate the security question in your Hotmail account.
Leigh Wiltshire: LOL, this is brilliant !!!!!
Leigh Wiltshire: Okay, think I have found the question
Leigh Wiltshire: The answer is ******
Marites: I was able to locate your account. You have an active subscription to Hotmail Plus that will renew on July 18, 2013.
Leigh Wiltshire: Correct
Marites: Are you trying to update the expiration date of the card on file?
Leigh Wiltshire: I need to provide new card details as the one you have has expired
Marites: So we are using a new credit card, right?
Leigh Wiltshire: I will be, once I can get into my account information
Marites: If that is the case, I suggest that you call us at 0800-587-2920. A representative will be able to update the credit card information for you.
Leigh Wiltshire: But that doesn"t solve the problem that I can"t get into my account information
Marites: We are not allowed to get the information of our customer specially the credit card information through chat.
Leigh Wiltshire: I don"t want to do that
Leigh Wiltshire: I want to know why I can"t get access to my account information
Marites: Have you tried updating your alternate email on your Hotmail account?
Leigh Wiltshire: Yes, I have, it won"t let me do that either
Leigh Wiltshire: As it thinks I"m not using one of my recognised devices, but I am
Marites: Great. Just to set your expectations, it takes 30 days for our systems to delete the old alternate email address and/or phone numbers. Only after the changes take effect that you can update your Billing Information. This is to ensure the security of your account.
Leigh Wiltshire: Okay, so if you can"t take a payment, what happens to my account ?
Marites: I am just wondering, do you still use the VISA credit card on file. It is ending in 1450.
Marites: A payment pushed through on that credit card.
Leigh Wiltshire: It has expired, hence the reason why you have emailed me to get me to update it, and why we are having this conversation as I can"t get into my account
Marites: Yes, I understand that. So, the card is not active anymore? Because if the card is not active, your bank should not allowed a payment to push through.
Leigh Wiltshire: I know that.
Marites: On my end, I can see the card as expired and it needs to be updated. But since a payment went through there are no pending balances on your account.
Leigh Wiltshire: Brilliant, why have I just wasted an hour of my life then ?
Leigh Wiltshire: So, payment has been made, and I"ll get access to my account in the next 30 days to update it for next year ?
Marites: I suggest that you contact your bank regarding this. After that, contact us again with the new credit card to avoid service interruption in the future.
Leigh Wiltshire: That was my question. If the payment hasn"t gone through, will I still be able to access my hotmail account ?
Leigh Wiltshire: Will it just revert to a normal hotmail account ?
Marites: Yes, payment has been made and once the changes on your Hotmail account takes place, you will be able to access you Billing Account Management online.
Marites: You can still enjoy the benefits of using Hotmail Plus for another year.
Leigh Wiltshire: Fantastic, you have been really helpful
Marites: You are very welcome, sir. Is there anything else that I can assist you with?
Leigh Wiltshire: Is there a way I can give feedback to say how great the support chat has been ?
Marites: Yes. You can just put your feedback here and I"ll forward this to my supervisor.
Marites: My supervisors can see the chat, actually.
Leigh Wiltshire: Excellent, this is not aimed at you personally, but I have just wasted an hour of my time on a Sunday evening going round and round in circles to pay a £14.99 bill which apparantely has already been paid. I still don"t have access to my account, which apparantely takes Microsoft 30 days to accomplish. The security in place on my account is amazing, as it doesn"t even allow me to get in. This makes me feel a lot safer. Please can someone look at this whole situation, I"m sure I am not the only one who has been in this situation. I use plenty of other email providers, and never have this much trouble with my accounts.
Marites: Noted, sir. I appreciated the feedback this will be very helpful to improve our services in the future. I will be forwarding this to my supervisors.
Leigh Wiltshire: Thank you very much, and I appreciate your patience with this matter. I"m sure it is just as frustrating for you at times.
Marites: You are very welcome, sir. It is okay. We are here to serve our customers and we always put ourselves in the shoes of the customer in order for us to assist them better with their concern.
Leigh Wiltshire: All good this end. Many thanks.
Marites: Thank you, too. Have a nice day.
As Ger would say, PRICELESS !!!!!!!!!
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