Archive Boards > Betfair.com
pay out problems
ck1888:
Was really looking forward to a game the night as well :(
samuel_9:
--- Quote from: Chipaccrual on January 17, 2011, 17:08:21 PM ---
Betfair announcement
Update to trapped funds between poker client and account
We apologise to all users that have been affected by this issue. We have been trying to resolve this as a matter of urgency, however a fix has still not been found.
The issue is a communication problem between our two internal payment systems. Rest assured that all funds are accounted for and once a fix has been found will be returned to the rightful players.
We are continuing our efforts to try and fix this issue and will update on this forum later on today (17th January)
Please do not call our helpdesk about the above issue. We are aware of all affected accounts and responding to individual queries will only slow down our teams in fixing the issues.
We regret any inconvenience this may have caused you and will endeavour to find a solution as quick as possible.
Poker Team
--- End quote ---
can.t be faierer than this.... things happen in live to test us so DONT lose your temper and smash your pc just relex go watch a movie or 2 or cut your toe nails .... or even better think about SPAIN sitting by the pool haveing a lovely cold beer then think why the hall wasent i there........mist another good weekend DAM
samuel_9:
o yes forgot think about the money you NOT going 2loose....................... ;) ONTILL 2maro >:(
Shonky:
since switching to ongame, I have encountered problems with the software. on a couple of occassions I had been playing in tournaments that froze, and were eventually cancelled. On these occassions, I contacted support and was assured my buyins would be refunded, and they were. But I do have a MAJOR gripe with betfair for their perceived lack of forthcomingness or interest in keeping their players in the loop when things go wrong. All it would take is for customer support to read what gets posted in their chatbox, and RESPOND to players concerns... but this never happens. Then when I read about problems such as this issue of players funds being trapped, or casino players getting stiffed for winning too much in a poorly constructed promotion, my faith in trusting my money to such a company diminishes rapidly. How long did it take for betfair to pull their services offline when they knew their software had a glitch that required "emergency maintainance?.... too long.
I like playing on betfair, the player pool is grinder heaven... but there are plenty more fish in other seas as well. This might be the final straw for me, I will be watching and reading with interest to see how well betfair comes through this.
I suggest the powers at APAT do the same.
Santino67:
--- Quote from: samuel_9 on January 17, 2011, 20:48:42 PM ---
o yes forgot think about the money you NOT going 2loose....................... ;) ONTILL 2maro >:(
--- End quote ---
or maybe the next day after tomorrow?????? :(
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