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pay out problems

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Quasar:

Hi Ian

Yes think lots of us having problems logging in. I tried to register for tonight"s friendly game at lunchtime and had same problem. Keeps saying wrong password. Was hoping this was going to be sorted before tonights game. Will try again when I get home.

Think Betfair has major problems at the moment.

ian.ski309:
Thanks Debs, hope they sort it before the Furness Friendly tonight !

duke3016:
It has been hit and miss for a few days on the login side. Now it"s total miss, can"t log on  ::)

Chipaccrual:
Betfair announcement



Update to trapped funds between poker client and account


We apologise to all users that have been affected by this issue. We have been trying to resolve this as a matter of urgency, however a fix has still not been found.

The issue is a communication problem between our two internal payment systems. Rest assured that all funds are accounted for and once a fix has been found will be returned to the rightful players.

We are continuing our efforts to try and fix this issue and will update on this forum later on today (17th January)

Please do not call our helpdesk about the above issue. We are aware of all affected accounts and responding to individual queries will only slow down our teams in fixing the issues.

We regret any inconvenience this may have caused you and will endeavour to find a solution as quick as possible.

Poker Team

Quasar:

Thanks Leigh but that still doesn"t explain why we can"t log in. Maybe they have just shut Betfair down whilst they sort it.

Going to be gutted if tonights Furness game doesn"t happen. Just love it on a Monday night.

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