Amateur Poker Association & Tour
Archive Boards => Archive => William Hill Poker Discussion => Topic started by: TightEnd on March 28, 2012, 09:30:17 AM
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When we announced Season 6, we gave Les Croupiers Cardiff as the host venue for the Welsh Event
Unfortunately we have been unable to reach agreement with Les Croups for this event.
We have though arranged for the event to be held at the newly refurbished G Casino in Cardiff Bay
Same date, same city, so I am hoping there is minimal inconvenience for those who I gather have already booked accomodation.
The £75+8 Main will be capped at 120 plus alternates
There will be a Sunday side event
I am told that since we were last there a brand new Travelodge built next door to the casino, for your information
More on the Cardiff event when it goes on sale after Coventry.
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I"ll post up the (revised) Travel Tips for Cardiff after we"re done with Coventry...but for anyone wishing to make advanced plans.
Future Inns - Cardiff (http://www.futureinns.co.uk/cardiff-hotels)
Booked 3 nights in a double room for £143 (Refundable)
Imagine .... short breaks with Future Inns
3 for 2 hotel offers
"3 for 2 breaks" rates are as follows :-
Future Inn Cardiff at £143
Why not check availability and book online at www.futureinns.co.uk or call quoting "3 for 2" on:
Cardiff Hotel on : +44 (0) 845 094 5487
All room rates are priced on a room only basis and include VAT at the appropriate rate. Subject to availability. Bed and Breakfast are available on request. Terms and conditions apply. Rates may not apply during event period and may vary without notice.
Cheaper to book for the three nights than 2 anywhere else even if you don"t stay the Sunday.
Cheers Paulie! Was struggling to find somewhere and that is an outstanding value. Beer on me in Coventry!
I"ve got a twin room ( both Canadian doubles whatever that is) so if someone wants to go halves for the weekend ( preferably someone I already know!) just give me a bell!
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It"ll be hard for me to continue down the link road for the extra 2-3 miles. My car knows its own way to the bay as I work there so should be fine.
Feel like I should have a big old winge about the change..... ::)
APAT you know I love you really. ;D
Haven"t played in the G since the refit so good reason to go. Reserve my seat...
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Hope the server issues are a thing of the past.... really missed the live updates from Coventry. But just in case the server gremlins return to haunt us... what"s happening about sats for Cardiff???
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Hope the server issues are a thing of the past.... really missed the live updates from Coventry. But just in case the server gremlins return to haunt us... what"s happening about sats for Cardiff???
Watch this space.
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Hi Rich/Des. Is the buy in on William Hill again, and if so WHat date would that be?
Cheers in Advance Paul :)
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Watching :o
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Yes please answer this - I want to rid myself of WH ASAP, their customer service is second to everybody.
Strange that the OP was posted in the "William Hill Poker English Amateur Championship" area of the site.
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Yes please answer this - I want to rid myself of WH ASAP, their customer service is second to everybody.
Strange that the OP was posted in the "William Hill Poker English Amateur Championship" area of the site.
The Scottish contingent patiently await too...
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Watching :o
Likewise....look fwd to it
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Strange that the OP was posted in the "William Hill Poker English Amateur Championship" area of the site.
Des hasn"t gotten round to changing the board name..if, indeed, that us actually required.
I"m sure he has a nice surprise announcement ready for us which will come s**n ;D
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Watching :o
Something due this week...I seem to recall...but things change.
Plenty of time yet.
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Can you buyin at the casino? Or is there any way i can reserve a seat?
Sorry for all the questions, a bit new to apat and not sure how it all works yet!
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firstly welcome to APAT.
For this season the buy-ins for all the live events are on William Hill, if you don"t have an account you can download through their website http://poker.williamhill.com//
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firstly welcome to APAT.
For this season the buy-ins for all the live events are on William Hill, if you don"t have an account you can download through their website http://poker.williamhill.com//
Not necessarily the case.
Please wait for the formal announcement.
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Can you buyin at the casino? Or is there any way i can reserve a seat?
Sorry for all the questions, a bit new to apat and not sure how it all works yet!
Welcome, I would say get an account with William hill so you can reg for the next live event, but use the links on this website as you get a great deal when you click through this way.
Supports the partnership too!
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Can you buyin at the casino? Or is there any way i can reserve a seat?
Sorry for all the questions, a bit new to apat and not sure how it all works yet!
Welcome, I would say get an account with William hill so you can reg for the next live event, but use the links on this website as you get a great deal when you click through this way.
Supports the partnership too!
not neccesarily, wait for the announcements
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Can you buyin at the casino? Or is there any way i can reserve a seat?
Sorry for all the questions, a bit new to apat and not sure how it all works yet!
Welcome, I would say get an account with William hill so you can reg for the next live event, but use the links on this website as you get a great deal when you click through this way.
Supports the partnership too!
not neccesarily, wait for the announcements
Apologies, never realised they maybe changes afoot. Just trying to encourage they WHill link aspect
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no problem
Will know by the end of the week
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i have looked on wh for the game but without any joy. is it posted somewhere as "announced" or will it only go up when announced by apat?
whereabouts on wh will it be placed when it is announced?
fully understand the hassles you are going through at the moment
all the best
dave
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i have looked on wh for the game but without any joy. is it posted somewhere as "announced" or will it only go up when announced by apat?
whereabouts on wh will it be placed when it is announced?
fully understand the hassles you are going through at the moment
all the best
dave
We"ll be publishing the satellite and buy in timings tomorrow Dave.
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ty des
hopefully see you there.
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i have looked on wh for the game but without any joy. is it posted somewhere as "announced" or will it only go up when announced by apat?
whereabouts on wh will it be placed when it is announced?
fully understand the hassles you are going through at the moment
all the best
dave
We"ll be publishing the satellite and buy in timings tomorrow Dave.
what time? ;D EDIT Meant to put the smiley in originally ;)
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Side Event
Sunday 28th May
£25+£5,
50 players,
dealer-dealt,
3pm start,
At this stage its looking like Omaha, but I am finding out if any dealers have the capability to deal other games
Capacity for the main is 120, so you might need to be quick for this one
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Capacity for the main is 120, so you might need to be quick for this one
Rich.
Annoucement says capacity is 100...I"m assuming that the missing 20 will be the satellite seats (ish)?
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Capacity for the main is 120, so you might need to be quick for this one
Rich.
Annoucement says capacity is 100...I"m assuming that the missing 20 will be the satellite seats (ish)?
Yes.
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Satellites for me only because I am not sure if I can get the time off work... If I qualify it is not much lost if I can"t make it... Or even seat exchange.. Looking forward to it anyway..
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Is there any way i can reserve a place before the buy in opens? it"s just i dont want to book the hotel and not get a seat
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Is there any way i can reserve a place before the buy in opens? it"s just i dont want to book the hotel and not get a seat
Nope. If there were, we"d all do it and you wouldn"t get a look in.
You can always book a hotel, just make sure you can cancel without penalty. It"s usually a few quid more expensive but quite often you can cancel once you are certain and re-book at the lower price.
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I"m working till 8pm the nights of the sats for the Live event. Is there any late reg available for these?
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I"m working till 8pm the nights of the sats for the Live event. Is there any late reg available for these?
Now we know that Charlie, deffo not ;) ;) :D :D
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I"m the same grant....backshift that week....grrrr
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And I know I"m working the Thursday night so no pressure to qualify ;D
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I"m working till 8pm the nights of the sats for the Live event. Is there any late reg available for these?
So is there late reg for these?
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I"m working till 8pm the nights of the sats for the Live event. Is there any late reg available for these?
So is there late reg for these?
Have requested.
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I"m working till 8pm the nights of the sats for the Live event. Is there any late reg available for these?
So is there late reg for these?
Have requested.
Thanks Des, much appreciated.
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Just regged for tonight"s satellite - bit surprised that the sats are password protected.... seems that will only serve to deny the casual interest.
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Remember tonight"s first satellite for Cardiff
Satellites to William Hill APAT Welsh Amateur Poker Championship
April 30th - 8pm - APAT Welsh Amateur Sat - £10 + £1 - 3000 chips - 12m blinds - package for every £82.50.
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I"ve just played tonights satellite to the Welsh Amateur Championships on William Hill. I was winning the satellite when the 5th player was eliminated and as 4 seats were awarded I continued to go all in until I was knocked out in 4th. Instead of being awarded a seat, I was credited with £31.25. I don"t understand this at all. There were 36 players in the qualifier giving a prize fund of £360 which equates to 4 seats plus some prize money.
I also played the same qualifier last night and although I did not qualify, I finished in the prize money and that has not been credited to my account. I"m not a happy bunny with William Hill at the moment. i"m on the phone to them now and have been on hold for nearly 20 minutes. I will update the forum if a resolution has been found.
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I"ve just played tonights satellite to the Welsh Amateur Championships on William Hill. I was winning the satellite when the 5th player was eliminated and as 4 seats were awarded I continued to go all in until I was knocked out in 4th. Instead of being awarded a seat, I was credited with £31.25. I don"t understand this at all. There were 36 players in the qualifier giving a prize fund of £360 which equates to 4 seats plus some prize money.
I also played the same qualifier last night and although I did not qualify, I finished in the prize money and that has not been credited to my account. I"m not a happy bunny with William Hill at the moment. i"m on the phone to them now and have been on hold for nearly 20 minutes. I will update the forum if a resolution has been found.
Yes please Vaino - if you don"t get resolution and need me to step in, just say so.
Regards,
Des.
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Thanks Des,
I"ve been on the phone today again and they are unable to resolve this matter immediately, its been referred to another department. they have promised to get back to me in the next couple of days.
I"m wondering if anybody else has been affected? Although I didn"t notice it when I finished 7th on Mondays satellite I should of been credited with some prize money (£2.40 I think) that also has not gone into my account. The whole saga is making me feel very reluctant to play on William Hill Poker.
Regards Vaino
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Thanks Des,
I"ve been on the phone today again and they are unable to resolve this matter immediately, its been referred to another department. they have promised to get back to me in the next couple of days.
I"m wondering if anybody else has been affected? Although I didn"t notice it when I finished 7th on Mondays satellite I should of been credited with some prize money (£2.40 I think) that also has not gone into my account. The whole saga is making me feel very reluctant to play on William Hill Poker.
Regards Vaino
I would raise that with them also Vaino, as it will be easy for them to check. Part of how I judge an operator is how they deal with problems when they occur, so let"s see what William Hill is made of. As i said above, should CS not come through, just let me know and I will ensure the issue is corrected at management level over there.
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Hi Guys,
Quick question. Looking at playing the rest of the tour. Is registration only through WH Client? and when does this open. What is the process once reg"d. Do we automatically appear in the list when we arrive at the casino on day 1??
Cheers
Ray
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Hi Guys,
Quick question. Looking at playing the rest of the tour. Is registration only through WH Client? and when does this open. What is the process once reg"d. Do we automatically appear in the list when we arrive at the casino on day 1??
Cheers
Ray
Hi Ray,
William Hill are partnering APAT for this event but we are not planning to utilise them for our next event.
The live event schedule can be found here and we will announce complete details of the next event when we complete the Welsh leg later this month.
http://www.apat.com/index.php/live-schedule/
You will appear on the official player list once you"ve either qualified or bought in and that is published here on the APAT site along with the player briefing, about a week prior to the event taking place.
Cheers,
Des.
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Great News,
The client currently shows a lobby for 82.50 starting at 1am. What is this for, is this a holding tank for satty qualifiers? Does the lobby appear and open sometime tomorow for the direct buy in?
Cheers
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I"ve just played tonights satellite to the Welsh Amateur Championships on William Hill. I was winning the satellite when the 5th player was eliminated and as 4 seats were awarded I continued to go all in until I was knocked out in 4th. Instead of being awarded a seat, I was credited with £31.25. I don"t understand this at all. There were 36 players in the qualifier giving a prize fund of £360 which equates to 4 seats plus some prize money.
I also played the same qualifier last night and although I did not qualify, I finished in the prize money and that has not been credited to my account. I"m not a happy bunny with William Hill at the moment. i"m on the phone to them now and have been on hold for nearly 20 minutes. I will update the forum if a resolution has been found.
Yes please Vaino - if you don"t get resolution and need me to step in, just say so.
Regards,
Des.
This also happened on the first nights qualifier as well. We got done to the final four (The payout structure said that there was a seat for pos 1- 4) and the game didn"t end so we all pushed all in. I noticed that after the match ended the results said 3 players had won a seat and position 4 had a cash prize.
I was the chip leader at that point so I got a seat, but concerned fourth place didn"t
Screenshot attached
(http://imageshack.us/photo/my-images/713/payouttd.jpg/)
Extra info: Looks like the payout strucuture on the left included the Late Reg (36 players) but the final payout was based on the original 30 players (hence the £300 of payout)
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I"m not playing the satellites because William Hill are a waste of space and have a useless CS department. They aren"t getting another dime of my money other than as a conduit for live buy-ins.
Glad I didn"t play after seeing the above. How much more spectacularly can they screw-up a simple rebuy satellite? Then to make people hang on the phone for hours while WH try to comprehend a simple mistake is ridiculous.
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Logged in at 2002 to see the late reg symbol there plus its detailed as late reg in the description but cant register....is it just me..?
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is there late reg?
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Well at least it is not just me who can not play in the sat tonight :"(
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I"m not playing the satellites because William Hill are a waste of space and have a useless CS department. They aren"t getting another dime of my money other than as a conduit for live buy-ins.
Glad I didn"t play after seeing the above. How much more spectacularly can they screw-up a simple rebuy satellite? Then to make people hang on the phone for hours while WH try to comprehend a simple mistake is ridiculous.
++++++1 useless. Where is the late reg ffs????
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is there late reg?
Late reg was briefed yes.
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On THE TOURNY INFO PAGE IT SAYS LATE REG UNTILL LEVEL 5 BUT WHEN YOU GO TO IT SAYS REG CLOSED . WHAT IS GOING ON?
If you are talking about tonight"s sat, then it sounds to me like their software has screwed it up. Late registration was briefed for this event.
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I am trying to get in as well this is just a load off crap
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is there late reg?
Late reg was briefed yes.
Since posting the question I have found this being discussed on another thread... it would appear that there is no late reg.
Good job really, probably saved me £20-£30.
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Late reg was briefed and agreed on by WH, and was showing in the lobby, so I have no idea why it hasn"t worked. Apologies for any inconvenience caused and I shall be taking this up with them in the morning.
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I now have been kicked off and can"t log back in. This is ridiculous - I"ve just added on!
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This is ridiculous - I will be asking for my money back if this continues. All other internet is working fine - just this joke client.
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Another technical cockup. Some people were allowed to add-on, but some of us were not.
Info if you want it Des:
Table 715093971 at 9.01pm
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Sorry, but in a satellite with only 21 people, I have invested quite a bit and I"m not happy for people to just get in basically for free on my money. Will Hill need to give me a refund.
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Sorry, but in a satellite with only 21 people, I have invested quite a bit and I"m not happy for people to just get in basically for free on my money. Will Hill need to give me a refund.
As soon as I get ko"d, I"ll be asking for a refund too. They can pay us back out of the money they save on technical upgrades and customer support. >:(
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me too :o
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I want another satellite on a site where I can get it cheap. I was in a good position and I am being denied a chance by simply faulty software. Its a joke. I deserve MORE then my money back. Won"t use WillHill again after this.
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Merged
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I"m back in - only took a whole hour! Joke.
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What a joke this is. Lengthy disconnections. No AddOns for some.
Spoke to someone playing on another iPoker skin, and he had no disconnect problems, and was able to have his AddOn in the PLO8 rebuy - I played that on WH (so I could play APAT game), and couldn"t AddOn (although I was one of the lucky ones that could AddOn in the APAT satty)
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Out in tenth. Joke.
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It actually annoys me, because someone who is blatantly rubbish is going to get a seat for sod all, where I will simply get my money back - and then be expected to pay full whack at absolute best - while three have cruised through with half the players disconnected. The whole bloody satellite should be paused/cancelled under those circumstances. This has really ruined my evening.
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It actually annoys me, because someone who is blatantly rubbish is going to get a seat for sod all, where I will simply get my money back - and then be expected to pay full whack at absolute best - while three have cruised through with half the players disconnected. The whole bloody satellite should be paused/cancelled under those circumstances. This has really ruined my evening.
Has it crossed your mind that the rubbish player you"re talking about is an APAT member?
So you"ve had a bad experience with William Hill, fair enough - it happens and I"m sure their Customer Services people will deal with it. I know i"ll certainly be taking it up with my contact there in the morning.
But stop dissing our players, thanks.
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It actually annoys me, because someone who is blatantly rubbish is going to get a seat for sod all
nice wording. btw, we were all disconnected - not just you. You"re welcome to your opinion on the standard of other players of course, but I don"t really think that there are too many amongst this final table that are "blatantly rubbish".
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It actually annoys me, because someone who is blatantly rubbish is going to get a seat for sod all
nice wording. btw, we were all disconnected - not just you. You"re welcome to your opinion on the standard of other players of course, but I don"t really think that there are too many amongst this final table that are "blatantly rubbish".
I bubbled, so at least I wasn"t one of the "blatantly rubbish" players that deprived you of a seat.
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I was in a rage - let me have my moment and don"t take it as a personal attack. I"m more angry at WillHill then anyone else, but at the same time if half the field get disconnected and theres only 21 players and 6th is a cash - you could be the worst player ever and you would still have a pretty good chance of cashing if you have been allowed to play on! Perhaps I should have used the term "fluky whatnot" or "the less good player".
Theres a few donks in APAT though lets be honest, I wouldn"t want any of the genuinelly good players thinking I was saying it was about them, but I am not the enemy here, I"m just the most vocal participant! You cannot deny that despite everyone passing the parcel on whose fault it is, a player or two have basically been free-rolled into Cardiff have they not?
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Time for an APAT poker skin. I wasn"t sure about it when it was first mentioned, but all this chopping and changing isn"t good for us. If a business model can be made to work then please consider it. I"m sure plenty of players would be happy to discuss and help make it work.
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Time for an APAT poker skin. I wasn"t sure about it when it was first mentioned, but all this chopping and changing isn"t good for us. If a business model can be made to work then please consider it. I"m sure plenty of players would be happy to discuss and help make it work.
Watch this space.
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I was in a rage - let me have my moment and don"t take it as a personal attack. I"m more angry at WillHill then anyone else, but at the same time if half the field get disconnected and theres only 21 players and 6th is a cash - you could be the worst player ever and you would still have a pretty good chance of cashing if you have been allowed to play on! Perhaps I should have used the term "fluky whatnot" or "the less good player".
Theres a few donks in APAT though lets be honest, I wouldn"t want any of the genuinelly good players thinking I was saying it was about them, but I am not the enemy here, I"m just the most vocal participant! You cannot deny that despite everyone passing the parcel on whose fault it is, a player or two have basically been free-rolled into Cardiff have they not?
Nobody stayed connected. Everyone on my table was satout, as they were on the other table. I lasted two hands where I ran the clock down waiting, then my connection died too. So - nobody was allowed to play on while half the field was disconnected..... although it was ****e, from that perspective, the playing field was perfectly level.
And whether you meant offence or not by your comments, you might want to reconsider the derisory verbage you choose to use regarding your fellow APAT members.
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Time for an APAT poker skin. I wasn"t sure about it when it was first mentioned, but all this chopping and changing isn"t good for us. If a business model can be made to work then please consider it. I"m sure plenty of players would be happy to discuss and help make it work.
Watch this space.
grrrr there you go again Des, dangling the worm...........
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I was in a rage - let me have my moment and don"t take it as a personal attack. I"m more angry at WillHill then anyone else, but at the same time if half the field get disconnected and theres only 21 players and 6th is a cash - you could be the worst player ever and you would still have a pretty good chance of cashing if you have been allowed to play on! Perhaps I should have used the term "fluky whatnot" or "the less good player".
Theres a few donks in APAT though lets be honest, I wouldn"t want any of the genuinelly good players thinking I was saying it was about them, but I am not the enemy here, I"m just the most vocal participant! You cannot deny that despite everyone passing the parcel on whose fault it is, a player or two have basically been free-rolled into Cardiff have they not?
Nobody stayed connected. Everyone on my table was satout, as they were on the other table. I lasted two hands where I ran the clock down waiting, then my connection died too. So - nobody was allowed to play on while half the field was disconnected..... although it was ****e, from that perspective, the playing field was perfectly level.
And whether you meant offence or not by your comments, you might want to reconsider the derisory verbage you choose to use regarding your fellow APAT members.
Well clearly I didn"t realise that was the case did I? I wouldn"t know because I couldn"t see the tables at any point.
I"ll call anyone a donk in a rage - don"t pretend you are any different! We all do it! I don"t need lecturing, it obviously won"t be happening again.
I worry about the buy in for tomorrow to be honest, I"m not sure if I am around at the time and even if I get on later I"m worried about disconnects again. I wanna make sure I can go to pick up my medal. :(
I"d also be wary of an APAT skin on any UK site, from my experience (and I"m sure many others) they are all largely useless compared to the big sites. If everything crossed over to Pokerstars it would be better and make (for my six pence) APAT loads more legitimate then it already is - really cement it as THE amateur tour in Western Europe.
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I"d like to congratulate Mike Slee on only on his win, but for spotting what when wrong on the first two satellites. His screenshot confirms that I should of won a prize of £6 (not £2.40 as previously posted). But I"m more concerned about my seat when finishing fourth in the second satellite. I"ve still had no response from William Hill and I wont be able to chase it for the next few days, as I"m away in Prague. I"ll update the forum on my return on Monday.
I sympathise with the other players who have had problems with the third satellite and echo most peoples views that William Hill Poker leaves a bit to be desired. Reading between the lines, I"m sure Des will ensure the problems we have endured are sorted and not replicated.
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It actually annoys me, because someone who is blatantly rubbish is going to get a seat for sod all
I believe I may be one of the "blatantly rubbish" ones :( However, as I can"t risk another satellite I have registered directly (therefore, unfortunately NOT getting my seat for "sod all").
Ermm...for those of you not paying attention, the lobby for direct buy-ins opened at 1am 03/05/12, as advertised in the WH lobby....another technical "glitch"?
Hope you all get a seat, and good luck in Cardiff.
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It actually annoys me, because someone who is blatantly rubbish is going to get a seat for sod all
I believe I may be one of the "blatantly rubbish" ones :( However, as I can"t risk another satellite I have registered directly (therefore, unfortunately NOT getting my seat for "sod all").
Ermm...for those of you not paying attention, the lobby for direct buy-ins opened at 1am 03/05/12, as advertised in the WH lobby....another technical "glitch"?
Hope you all get a seat, and good luck in Cardiff.
Worry ye not. Only the blatently rubbish ones won a seat. You failed. Phew!
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Time for an APAT poker skin. I wasn"t sure about it when it was first mentioned, but all this chopping and changing isn"t good for us. If a business model can be made to work then please consider it. I"m sure plenty of players would be happy to discuss and help make it work.
Watch this space.
Just make it multi-player household friendly Des. Pleeeeeeeeeeease.
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It actually annoys me, because someone who is blatantly rubbish is going to get a seat for sod all
I knew I should have played.
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me too :o
My post has been slipped in elsewhere when two threads merged. Makes me look even dafter than I am, seeing as how i could not reg late either. :( or should it now be :)
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Anyhow, i have now registered for the main event for the second time now.
Last time i was kicked out and my cash refunded to my account.
I would hope that, now the Sats have been completed, and the register is open and it is the 3rd, that this will remain so?
GL to all, hope to see you in Cardiff. :)
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Well I"ve registered - so I hope I don"t get kicked out as I won"t be able to check for large periods of today.
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the holding tank is showing zero entries, with a reg open time of 8pm tonight (just as it should be). I guess the old one got deleted.
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Morning Guys,
So i witnessed last nites piss poor attempt at WH running a successfull client and even experience being refused late reg as advertised ! I really want to make this leg of the tour so could someone please tell me where exactly i have to register for the event as currently all i see is what i can presume a holding tank that opens at 8PM.
Is this where i need to be?
Cheers
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I was in a rage - let me have my moment and don"t take it as a personal attack. I"m more angry at WillHill then anyone else, but at the same time if half the field get disconnected and theres only 21 players and 6th is a cash - you could be the worst player ever and you would still have a pretty good chance of cashing if you have been allowed to play on! Perhaps I should have used the term "fluky whatnot" or "the less good player".
Theres a few donks in APAT though lets be honest, I wouldn"t want any of the genuinelly good players thinking I was saying it was about them, but I am not the enemy here, I"m just the most vocal participant! You cannot deny that despite everyone passing the parcel on whose fault it is, a player or two have basically been free-rolled into Cardiff have they not?
I won a seat and yet was also disconnected for around 40mins. Please be aware that most, if not all, players experienced some difficulty in this tourney, and I can definatly confirm I did not FREEROLL my way to the seat!
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I"ve just checked my account and it seams that the "SEAT" I won, is just actually the buy-in added to my account! This is my first experience of APAT and it seems bad that if I had RIGHTLY assumed that by winning a seat I was already entered, I could have, and still might, miss playing the tourney if I don"t enter in time this evening! Is this bad organisation on the part of APAT or yet another shambolic display by WH?
In satellites I"ve seen or played on other sites, any qualifiers are automatically entered and listed in the target tournament lobby. This is regardless of whether or not general registration is open.
I think the people who won a seat for this via the satellites were initially entered, as I saw about 9 names listed in the lobby at 1am this morning. I guess that as the general reg should not have been open until 8pm tonight, they"ve removed everyone from the list instead of just the direct buy-in people (me being one).
IMHO, they should have left the qualifiers in the lobby and removed the direct buy-in people. They should then have emailed anyone who was removed from the list, with an apology and reminding them to re-register at 8pm.
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WH have not been really on the ball with this but NONE of this is the fault of APAT.
In the past (with other providers) seat winners HAVE been added automagically entered into holding tanks but, on this occasion, they do appear to have dropped the ball.
The previous lobby referred to was the "actual" lobby that was opened up incorrectly and some people jumped the gun.
I am certain that Des is "having words".
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Unless Des confirms otherwise, all satellite winners should check the holding tank when it opens tonight
If, as appears to be the case, you have had satellite winning sadded to your account you will need to buy in with those proceeds
Not ideal, but as you can tell we are dealing with some William Hill issues here
-
I had a "chat" with one of WH"s online chat people just now and explained that I wanted a refund for last night"s £5.50 rebuy + (lack of add-on) fiasco. Her reply was "sorry about that, but please understand that we do not issue a refund for any game."
I"ve just fired off an email to WH (not expecting much joy to be honest) to see what, if anything they have to say.
I had a similar situation a few years ago in a $100 rebuy on Stars, they refunded me $300 no questions asked. Let"s see how WH compare with my £5.50 claim.
PS Thanks to Paulie_D for tidying up my previous post. :)
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PS Thanks to Paulie_D for tidying up my previous post. :)
NP...I hesitate to edit posts these days but I thought it would clarify a somewhat heated point.
Good luck with your refund.
-
Unfortunately I wont be able to register for Cardiff............... but I shall catch a plane from Heathrow to McCarran Int instead ;D
Gutted not to be adding more points or alarming everyone at my table with my beer juggling skillzzzz
See you at DTD
Ian
ps Good luck all taking part
-
but I shall catch a plane from Heathrow to McCarran Int instead ;D
Blatant, scurrilous and unabashed use of a post for pure, unadulterated, bragging purposes. ;D
Fair enough in my humble opinion, have a great time Ian... 8)
-
Dealing with online poker sites is very much like banging your head up against a brick wall. Sometimes they listen and take action, but a lot of the times it falls on deaf ears.
With this particular round of tournaments, let"s just remember that this is a "rinse n repeat" of the satellite and buyin process for the Coventry event, which was handled by William Hill.
APAT has not thrown anything new at them, just same again please. Mistakes happen, even on the best of sites, but it"s how the site choose to deal with these in the aftermath that tells you all you need to know about them.
The biggest frustration is that William Hill happily take their reg fee whilst not providing the expected level of service. In normal circumstances, you would choose not to play there, but that then means not supporting APAT and allowing you to play the APAT tournaments.
Not a very nice position for people to be in, but I"m sure Des is just polishing the bat he"s been using on the Web Hosting company over the last few weeks and will soon be knocking on the door of WH HQ.
I don"t play on William Hill and never will. Not because of any problems, but because I refuse to open up anymore poker accounts (Although may have to make an exception if Duffy"s Room ever goes live).
C"est la vie
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Right i know tis is NOT apat"s fault, i won a seat in mondays sat ( miracle i know).Monday was the only night i could play this week and im off out again soon, so i wont be here when registration opens. Is there any possible solution to this ?
-
Can anyone clarify for me please what the deal is with the APAT Live standings at the end of the season. Is there an added prize list?
-
Dealing with online poker sites is very much like banging your head up against a brick wall. Sometimes they listen and take action, but a lot of the times it falls on deaf ears.
With this particular round of tournaments, let"s just remember that this is a "rinse n repeat" of the satellite and buyin process for the Coventry event, which was handled by William Hill.
APAT has not thrown anything new at them, just same again please. Mistakes happen, even on the best of sites, but it"s how the site choose to deal with these in the aftermath that tells you all you need to know about them.
The biggest frustration is that William Hill happily take their reg fee whilst not providing the expected level of service. In normal circumstances, you would choose not to play there, but that then means not supporting APAT and allowing you to play the APAT tournaments.
Not a very nice position for people to be in, but I"m sure Des is just polishing the bat he"s been using on the Web Hosting company over the last few weeks and will soon be knocking on the door of WH HQ.
I don"t play on William Hill and never will. Not because of any problems, but because I refuse to open up anymore poker accounts (Although may have to make an exception if Duffy"s Room ever goes live).
C"est la vie
Agreed. They managed to screw up the satellites and the holding tank last time, and they have not learnt any lessons from the process and screwed it all up again. I no longer play on WH.
Also, the two of us can"t buy in to Cardiff using WH, because it won"t let people from the same IP sign up to the holding tank so I am left with regging myself and praying that I can pick a seat up for Deb via the seat transfer later.
All in all a sad state of affairs.
-
Can anyone clarify for me please what the deal is with the APAT Live standings at the end of the season. Is there an added prize list?
APAT will operate National Amateur Rankings and National Online Rankings in Season Six, with a maximum of eighteen ranking points available to the winners of Main Events and a maximum of nine ranking points available to the winners of WCOAP, ECOAP and Online side events. A seat at a professional level event will be awarded to the winners of both Ranking titles.
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Right i know tis is NOT apat"s fault, i won a seat in mondays sat ( miracle i know).Monday was the only night i could play this week and im off out again soon, so i wont be here when registration opens. Is there any possible solution to this ?
Have been working on a solution all afternoon.
If worst comes to worst we have the names of the satellite winners and their seats are reserved/secure via my secret supply of non-holding tank seats for emergencies. Which isn"t so secret now
-
so I am left with regging myself and praying that I can pick a seat up for Deb via the seat transfer later.
I will keep a seat aside for Debs, as WH cannot resolve your difficulty of living under the same roof, hopefully will release it if seat exchange sorts you out first
-
so I am left with regging myself and praying that I can pick a seat up for Deb via the seat transfer later.
I will keep a seat aside for Debs, as WH cannot resolve your difficulty of living under the same roof, hopefully will release it if seat exchange sorts you out first
Rich,
Andy was also saying that Deb steals most of the duvet and very rarely lets him have the remote control for the tv. I"m assuming that you can help with that aswell ?
;D
-
so I am left with regging myself and praying that I can pick a seat up for Deb via the seat transfer later.
I will keep a seat aside for Debs, as WH cannot resolve your difficulty of living under the same roof, hopefully will release it if seat exchange sorts you out first
Rich,
Andy was also saying that Deb steals most of the duvet and very rarely lets him have the remote control for the tv. I"m assuming that you can help with that aswell ?
;D
;D ;D ;D ;D ....although I"m worried how you know this since I don"t recall said conversation :o
-
so I am left with regging myself and praying that I can pick a seat up for Deb via the seat transfer later.
I will keep a seat aside for Debs, as WH cannot resolve your difficulty of living under the same roof, hopefully will release it if seat exchange sorts you out first
Rich,
Andy was also saying that Deb steals most of the duvet and very rarely lets him have the remote control for the tv. I"m assuming that you can help with that aswell ?
;D
;D ;D ;D ;D ....although I"m worried how you know this since I don"t recall said conversation :o
I assumed it was just standard in any longstanding relationship ;D
-
so I am left with regging myself and praying that I can pick a seat up for Deb via the seat transfer later.
I will keep a seat aside for Debs, as WH cannot resolve your difficulty of living under the same roof, hopefully will release it if seat exchange sorts you out first
Rich,
Andy was also saying that Deb steals most of the duvet and very rarely lets him have the remote control for the tv. I"m assuming that you can help with that aswell ?
;D
;D ;D ;D ;D ....although I"m worried how you know this since I don"t recall said conversation :o
I assumed it was just standard in any longstanding relationship ;D
What"s a remote control?
-
what"s a relationship?
-
I don"t know if anyone else has noticed, but I have observed that Leigh has begun making the occasional post lately.
Does this mean we will see him in Cardiff?
-
so I am left with regging myself and praying that I can pick a seat up for Deb via the seat transfer later.
I will keep a seat aside for Debs, as WH cannot resolve your difficulty of living under the same roof, hopefully will release it if seat exchange sorts you out first
Rich,
Andy was also saying that Deb steals most of the duvet and very rarely lets him have the remote control for the tv. I"m assuming that you can help with that aswell ?
;D
She does that with me as well!!! :o :o ;D ;D
-
I"d like to congratulate Mike Slee on only on his win, but for spotting what when wrong on the first two satellites. His screenshot confirms that I should of won a prize of £6 (not £2.40 as previously posted). But I"m more concerned about my seat when finishing fourth in the second satellite. I"ve still had no response from William Hill and I wont be able to chase it for the next few days, as I"m away in Prague. I"ll update the forum on my return on Monday.
I sympathise with the other players who have had problems with the third satellite and echo most peoples views that William Hill Poker leaves a bit to be desired. Reading between the lines, I"m sure Des will ensure the problems we have endured are sorted and not replicated.
Thanks for that. Just trying to do what I hope any good APAT member would do and report an issue that, even though did not affect me, would affect another member. I wouldn"t want anyone to lose out on something they were entitled to just because of WH"s cock ups
-
Assuming that the HT opens please pst here if you managed to reg OK.
-
WTF??? 8pm, and "Sorry but the registration period for the tournament had ended" ??????????????????????????
-
20.02 and I cant see it
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WTF??? 8pm, and "Sorry but the registration period for the tournament had ended" ??????????????????????????
Where is it Steve?
-
WTF??? 8pm, and "Sorry but the registration period for the tournament had ended" ??????????????????????????
This
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WTF??? 8pm, and "Sorry but the registration period for the tournament had ended" ??????????????????????????
Same here!!
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same with me steve
-
ditto
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Well what a surprise! Well played William Hill....ffs!
-
WTF??? 8pm, and "Sorry but the registration period for the tournament had ended" ??????????????????????????
This
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Promised I would be out of the house by 8.01pm. Where is it??
-
any comment/suggestions from the grown ups?
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Copy of post in other thread. Same for me despite clicking Register at 20:00:02.
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William Hill sure have covered themselves with glory this week. What a farce. Well played.
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Can I reserve a seat? I really have to go out now and I"ve already paid for train tickets to Cardiff. Please....?
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it even says in the lobby that registration ends 2012-05-14 21:00! I really must sort my tardis out!
-
WTF??? 8pm, and "Sorry but the registration period for the tournament had ended" ??????????????????????????
This.
How did that -1 player manage to get in. Lucky sod.
Tournaments/WH Exclusives
-
What a farce ....... WP Will Hill yet again!
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so will we be guaranteed seats now?
Can"t wait for ever
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couldnt see it anywhere
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WTF??? 8pm, and "Sorry but the registration period for the tournament had ended" ??????????????????????????
This
+1 :"(
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Oh dear...
Is it worth going down a "reserve a seat" thread as we have done in the recent past?
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So at 20.12 the women tells me "Yes you can register when it opens at 20.00 hours" durrrrrrr.......
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WTF??? 8pm, and "Sorry but the registration period for the tournament had ended" ??????????????????????????
This.
How did that -1 player manage to get in. Lucky sod.
Tournaments/WH Exclusives
I don"t see anyone at all in the lobby. Who"s the 1 player you mentioned?
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So at 20.12 the women tells me "Yes you can register when it opens at 20.00 hours" durrrrrrr.......
You sure they are working on BST?
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I genuinely don"t know what"s going on over there guys - you can see that registration is set to start at 8pm this evening, so no idea whatsoever why it hasn"t opened.
I haven"t sent an email to the base today; due to all of the other problems, so there should be ample opportunity to secure seats, however I cannot reserve seats for anyone until I speak to my contact at WH in the morning. The poker team will not be in the office now - they are also based in Israel. If the registration opens at 9pm for example, then whatever seats go, will be gone.
However I will sort this very strongly in the morning.
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Oh dear...
Is it worth going down a "reserve a seat" thread as we have done in the recent past?
Was just thinking that but I"ll wait until Des or Tighty get off the phone with WH and let us know their plans.
However, just in case.
FIRST
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Des,
I tried to get a seat at 8pm along with some others who have posted here. suggest this shows intent, and request i am reserved a seat for the cardiff game based on that intent.
Thanks in advance,
Dave
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Well glad it"s not just me struggling!
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Reserve please - Live in South Wales and Have pass for this weekend! ;)
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Des,
I tried to get a seat at 8pm along with some others who have posted here. suggest this shows intent, and request i am reserved a seat for the cardiff game based on that intent.
Thanks in advance,
Dave
THIS ^^^
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Oh dear...
Is it worth going down a "reserve a seat" thread as we have done in the recent past?
Was just thinking that but I"ll wait until Des or Tighty get off the phone with WH and let us know their plans.
However, just in case.
FIRST
+1 ;D
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des
just seen your post.
fully understand. no worries
good luck in the morning
dave
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We aren"t reserving seats, as Des has said above
Will update when WH have been spoken to tomorrow
I would suggest there is a chance they have the times wrong and will open at 9pm, so worth checking then
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I cannot reserve seats for anyone until I speak to my contact at WH in the morning.
Plus, as we all know, reservations are allotted in order of post count on the APAT forum. :)
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Yay, I"m in!!!! :)
Edit:
Just kidding :(
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Des,
I tried to get a seat at 8pm along with some others who have posted here. suggest this shows intent, and request i am reserved a seat for the cardiff game based on that intent.
Thanks in advance,
Dave
Agree with this. We have shown that we were all trying to register at 8pm as advertised. Would be a shame to miss out if not available when it finally goes live. Especially having booked a hotel.
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if only heineken did poker tournaments
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yes it states -1 entrants in the tournament lobby, and that seats for 1 to 20th place.
Possibly a patch up of the sattelite the other night. who knows, oh well try again tomorrow. :)
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Des,
I tried to get a seat at 8pm along with some others who have posted here. suggest this shows intent, and request i am reserved a seat for the cardiff game based on that intent.
Thanks in advance,
Dave
Agree with this. We have shown that we were all trying to register at 8pm as advertised. Would be a shame to miss out if not available when it finally goes live. Especially having booked a hotel.
I bought a bloody house there nine years ago ready for this tournament....imagine how I feel!
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I can only apologise everyone.
Should the holding tank not open tonight then please do post your name on this thread and we will ensure that those players get seats as best we can.
I"m very clear in my mind what action needs to be taken in the morning so please bear with me in the interim and I will update with an announcement asap tomorrow.
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That"s when registration is supposed to CLOSE on 14th May and the tournament runs automagically to send the funds to the casino. It"s not relevant to the cack-up WH have made of this.
Hoping it"ll open at 9pm.
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Especially having booked a hotel.
Refundable bookings FTW.
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I can only apologise everyone.
Should the holding tank not open tonight then please do post your name on this thread and we will ensure that those players get seats as best we can.
I"m very clear in my mind what action needs to be taken in the morning so please bear with me in the interim and I will update with an announcement asap tomorrow.
Just incase it dont open then, seat 4 me plz
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Hoping it"ll open at 9pm.
that won"t happen - it opened at 8pm as advertised (the register button became available - was greyed out previously).
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count me in
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I can only apologise everyone.
Should the holding tank not open tonight then please do post your name on this thread and we will ensure that those players get seats as best we can.
I"m very clear in my mind what action needs to be taken in the morning so please bear with me in the interim and I will update with an announcement asap tomorrow.
Just incase it dont open then, seat 4 me plz
I think it will open at 9
If it doesn"t, will need real names please
Post real names to indicate interest, and we will try to secure everyone a seat
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Should the holding tank not open tonight then please do post your name on this thread and we will ensure that those players get seats as best we can.
Thanks Des - Consider this post my request for a seat if it comes to it, but I will keep checking on WH
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still trying- name on list?
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I can only apologise everyone.
Should the holding tank not open tonight then please do post your name on this thread and we will ensure that those players get seats as best we can.
I"m very clear in my mind what action needs to be taken in the morning so please bear with me in the interim and I will update with an announcement asap tomorrow.
Will try again tomorrow, but I am assuming you have a list of everyone with a satellite seat?
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If the holding tank doesnt open tonight can I reserve a seat please...many thanks :)
Rob Painter.
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I can only apologise everyone.
Should the holding tank not open tonight then please do post your name on this thread and we will ensure that those players get seats as best we can.
I"m very clear in my mind what action needs to be taken in the morning so please bear with me in the interim and I will update with an announcement asap tomorrow.
Not your fault Des.
What name do you need, real name or WH screeny?
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Seat for Jason Kemp please.
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Should you not arrange for this to all happen another day Des...say Monday?
It would be most unfair if people who cant stay looking at Will-Hill"s lobby for the next 12 hours miss out because it suddenly opens at the wrong time.
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Well I really have to go out now so 9pm registration is no good for me.
I"ve been trying to enter this since 8pm and in fact have been logged into WH for the last 2 hours trying to get my cash from my 7th place on Tuesday, seems they haven"t taken the late registrations into account for the prize pool and looks like they are claiming that £50 as theirs.
Really dont want to miss Cardiff, have my hotel booked already so hope there"s still seats left when I get home in the early hours. Will be disappointed beyond words if I miss out on this.
ps has there been an apat tourney on WH yet that has run how it was supposed to?
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des, as this situation is not of your making and out of your control could i suggest that you try to set another official reg date to give everyone a fair chance to get a seat rather than just allocating seats, also probably a stupid question but why dont you sort out the reg for apat tournies thru sky poker as you have a commercial interest in it already??
if thats not possible i"ll have a seat thanks :)
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I am guessing there is not much you can do with this, I have an issue with my WH account and cannot buy in on the client. Is there anything that you can do to reserve a seat? I am guessing the answers is no and if that is the case I understand why completely but thought it was worth asking just in case.
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thanks guys for your efforts - it must be incredibly frustrating for you all.
should I be unable to get a seat through the WH site please do your best to save me a seat.
Dave Potter
Many thanks again.
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Just in case.
Add me to the list.
Paul Davis
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I can only apologise everyone.
Should the holding tank not open tonight then please do post your name on this thread and we will ensure that those players get seats as best we can.
I"m very clear in my mind what action needs to be taken in the morning so please bear with me in the interim and I will update with an announcement asap tomorrow.
I think it will open at 9
If it doesn"t, will need real names please
Post real names to indicate interest, and we will try to secure everyone a seat
Richard King
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The wierd thing is that the register button wasn"t available before 8pm, then at exactly 8pm it became available. Click it and you get the message about registration being closed. If the registration is closed then why is the button still available. LOL.
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I can only apologise everyone.
Should the holding tank not open tonight then please do post your name on this thread and we will ensure that those players get seats as best we can.
I"m very clear in my mind what action needs to be taken in the morning so please bear with me in the interim and I will update with an announcement asap tomorrow.
Will try again tomorrow, but I am assuming you have a list of everyone with a satellite seat?
Absolutely Mike, satellite qualifiers will be guaranteed a seat without exception.
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Just as everyone else has done, put me down on the list should i not get through the holding tank today.
Many thanks
Ray Skelsey
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I had a new recruit ready to join the APAT ranks for this - finally convinced him to give it a bash.... needless to say, thanks to WH, keeping his interest is now not easy. He was ready to buy in at 8pm tonight.
If it comes to seat reservations, can I please reserve a seat for myself and him...
Steve Redfern
Spencer Dean
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Sue Pearson and Bruno Rilho cant reg either
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Steve Lacey....cant reg
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also probably a stupid question but why dont you sort out the reg for apat tournies thru sky poker as you have a commercial interest in it already??
I think you might be misinformed there. Anyway, SkyPoker are a competitor to APAT not a partner.
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if only heineken Carlsberg did poker tournaments
Fixed your post Dave ;)
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if only heineken Carlsberg did poker tournaments
Fixed your post Dave ;)
You working on commission from JP, Des? ;D
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Graham Wills
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As well as me on list- have issues with david not being able to register as same house.... any chance of saving him a seat?
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in!
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Its OPEN
-
Seat for me if possible please.
Dean Saunders
Edit: I"m In!!! :)
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Matt Carter
Although I"m more worried about the thing opening at 9 and filling up coz I"ll be out
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also probably a stupid question but why dont you sort out the reg for apat tournies thru sky poker as you have a commercial interest in it already??
I think you might be misinformed there. Anyway, SkyPoker are a competitor to APAT not a partner.
I don"t head up Sky Poker any longer Nigel. I had a calling from the valleys....
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In... At Last >>>>> YAY :o
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Its OPEN
YES IT IS.
IN!
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I sent a stiff note and it looks like the holding tank has now opened.
Please, get in asap...
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Yay - in
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20:00....20:37.....what"s the difference between mates.... ::)
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I sent a stiff note and it looks like the holding tank has now opened.
Please, get in asap...
Well done that man
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Hi Des Just tried to register for Cardiff can you reserve seat for Ken McBride and Scott Berridge. Will try again later. Thanks Ken McBride.
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As well as me on list- have issues with david not being able to register as same house.... any chance of saving him a seat?
Above still applies for David please
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you gotta laugh - hope to see you in cardiff, esp as a the skinny dentist made it through the sats
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you gotta laugh - hope to see you in cardiff, esp as a the skinny dentist made it through the sats
LOL
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As well as me on list- have issues with david not being able to register as same house.... any chance of saving him a seat?
Above still applies for David please
Because its a dual player household (and setting no other precedents), yes will save one for DRS
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Hi Des Quick update have just logged to William Hill and they are now taking registrations and have been successfully registered. Thanks. Ken
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As the lobby is open for registration, we cannot guarantee seats for anyone other than the satellite qualifiers at the moment - but we are taking note of what everyone is requesting above, and there order, should some seats remain available.
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just registered
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Filling quickly as word spread on the interwebz....27 gone in 5 minutes.
Be quick.
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Yes final registered! ;D ;D ;D ;D
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holidays sorted, train tickets sorted, hotel sorted, ticket sorted. see ya IN CARDIFF
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you gotta laugh - hope to see you in cardiff, esp as a the skinny dentist made it through the sats
Ahhhh that was you!!
See ya there Dave x
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For what its worth, we will not be sending an email to the database about this tonight, but will do at the weekend. Similarly I"m not planning to promote via Facebook or Twitter, so hopefully those who were here at 8pm tonight will secure seats.
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Now registered. Just got to sort out travel arrangements now.
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I am in now :)
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Thanks Des. Go get yourself a cold beer!
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Hooray! In. Will you still need our real names, or will you get those from WH?
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Bruno Rilho changed his work for tonight to start at 8.30 rather than 8pm and missed the registration as a result. Please reserve him a seat.
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Hooray! In. Will you still need our real names, or will you get those from WH?
WH will supply.
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Hooray! In. Will you still need our real names, or will you get those from WH?
No, no names required from this point
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Hooray! In. Will you still need our real names, or will you get those from WH?
We know all your names Matt. ;)
I mean Mark.
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In now. (no need to reserve my seat now)
Time to remove the rest of my bankroll from WH....
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Bruno Rilho changed his work for tonight to start at 8.30 rather than 8pm and missed the registration as a result. Please reserve him a seat.
Ask him to buy in when he"s home
If it is sold out when he can get on to do it, let us know
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des,thanks for sorting things out with willhill, am now registered.
didnt know you had severed links with sky but i do now lol.
regards nigel.
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Hooray! In. Will you still need our real names, or will you get those from WH?
We know all your names Matt. ;)
I mean Mark.
lol. Thanks Des.
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Bruno Rilho changed his work for tonight to start at 8.30 rather than 8pm and missed the registration as a result. Please reserve him a seat.
I"m sure Des/Tighty will bear him in mind but I doubt they"ll be making any guarantees....as they mentioned before.
Unfortunate but fingers crossed for you.
[EDIT] What Tighty said.
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Hooray! In. Will you still need our real names, or will you get those from WH?
We know all your names Matt. ;)
I mean Mark.
lol. Thanks Des.
....bet I had you for a minute!
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In. Only thanks to my poor mother who"s stayed online for 45 mins whilst I"m at work!
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All satellite winners, please buy in online if you can, the satellite funds are in your account to do so
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In. Only thanks to my poor mother who"s stayed online for 45 mins whilst I"m at work!
I"m reporting you for having her "ghost" your account. ;D
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so I am left with regging myself and praying that I can pick a seat up for Deb via the seat transfer later.
I will keep a seat aside for Debs, as WH cannot resolve your difficulty of living under the same roof, hopefully will release it if seat exchange sorts you out first
Thanks Rich. Deb sends a big :-* :-* :-*
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With all the furore this evening you would have thought it would have sold out by now....but on 38 so far!?
For shame, APAT members, for shame.
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With all the furore this evening you would have thought it would have sold out by now....but on 38 so far!?
For shame, APAT members, for shame.
I think the likes of Joe Carr Hill and Bruno Rilho who were here for 8pm but not when it opened, will be ok to buy in tomorrow
Let me know if not, fellas
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With all the furore this evening you would have thought it would have sold out by now....but on 38 so far!?
For shame, APAT members, for shame.
No shame at all. It"s not even on the home page of the site. 41 sold now and still increasing, and we will promote tomorrow evening - it will soon sell out.
But I want to sort the WH problem first.
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In. Only thanks to my poor mother who"s stayed online for 45 mins whilst I"m at work!
I"m reporting you for having her "ghost" your account. ;D
Lol my laptop etc ;) see you Friday night in Cardiff if you"re there!
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is the buying in william hill exclusive
found it, keep forgetting to uncheck my filters
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anyone else having trouble transferring money from WH main account to the poker client?
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As well as me on list- have issues with david not being able to register as same house.... any chance of saving him a seat?
Above still applies for David please
Because its a dual player household (and setting no other precedents), yes will save one for DRS
Huge thanks from David
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Buy in done , flights done, hotel, done, see in Cardiff girls & boys!!!!!
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Having depositing problems with WH.Can a seat be reserved for me please.
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Can you ensure I have a seat reserved Rich. Have PMd Des to use my AV from PLO in November but will buy a seat if needed. I"ve already got my flight & hotel booked so be a disaster if I don"t have a seat.
Cheers
Grant
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Well I"m in - looking forward to bringing my own brand of Justice once again to APAT. ;3
Also - I"d like to add I did recieve a refund for last nights satellite as well for all buy ins.
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Just got in. Logged on to WH and found all was back to normal. Only 52 registered! I thought I was going to be in real trouble! Took 20 seconds to register. Roll on the 26th!
Well done to whoever got it all sorted!
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Can you ensure I have a seat reserved Rich. Have PMd Des to use my AV from PLO in November but will buy a seat if needed. I"ve already got my flight & hotel booked so be a disaster if I don"t have a seat.
Cheers
Grant
Hi Grant,
Seat allocated and you"re on the Rich list.
Cheers
Des
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Can you ensure I have a seat reserved Rich. Have PMd Des to use my AV from PLO in November but will buy a seat if needed. I"ve already got my flight & hotel booked so be a disaster if I don"t have a seat.
Cheers
Grant
Hi Grant,
Seat allocated and you"re on the Rich list.
Cheers
Des
Magic darts Des, I"m a happy man ;D
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Can you ensure I have a seat reserved Rich. Have PMd Des to use my AV from PLO in November but will buy a seat if needed. I"ve already got my flight & hotel booked so be a disaster if I don"t have a seat.
Cheers
Grant
Hi Grant,
Seat allocated and you"re on the Rich list.
Cheers
Des
Magic darts Des, I"m a happy man ;D
1st time on a Rich list Grant? ;-)
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My calendar is far too hectic to play this one, which is a shame cos I really like Cardiff, oh well next one....hopefully!
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Was able to register - so have seat. TY Very much and roll on.....
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Help!
Can anyone tell me what I need to do here? I won a seat in the satellite on Monday night. As is clear from the above, WHill pigged it up big style. They seem to have finally taken the dosh they mistakenly gave me, back and have told me I have been added to the list for the Cardiff tourney.
Do I now need to do anything? Is there a holding tank and if so, where is it as I can"t find it on the (wretched) WHill lobby?
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Help!
Can anyone tell me what I need to do here? I won a seat in the satellite on Monday night. As is clear from the above, WHill pigged it up big style. They seem to have finally taken the dosh they mistakenly gave me, back and have told me I have been added to the list for the Cardiff tourney.
Do I now need to do anything? Is there a holding tank and if so, where is it as I can"t find it on the (wretched) WHill lobby?
Brian - the lobby is there under exclusives. Make sure your filters are not excluding anything. Glad that WH corrected their original error.
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Cheers Des. Finally found it after a lot of pratting about. I"m not registered.
Why can"t they just automatically register you when you qualify via a satellite as any other site would do?
I"ll harass them to see what it is I need to do to get on the list.
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Having depositing problems with WH.Can a seat be reserved for me please.
Scratc that..in now... :D
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Cheers Des. Finally found it after a lot of pratting about. I"m not registered.
Why can"t they just automatically register you when you qualify via a satellite as any other site would do?
I"ll harass them to see what it is I need to do to get on the list.
Please enter yourself into the holding tank via the proceeds that were credited to your account
I don"t know why WH can"t put satellite qualifiers in, but as they haven"t it would help us if you bought in
thanks
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I"m trying mate, believe me I"m trying. They still haven"t credited me with anything for the satellite. I"ve fired off another email to them.
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can i buy direct into the welsh apat event being held @ g casino cardiff , and if so where do i go to buy in,
thanks
nigel
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Buy in is on William Hill for £82.50 under WH Exclusives :)
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Team Braveheart will be there, expect much fishing and drinking ;D Not necessarily in that order, possibly mixed ;)
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WHill have finally issued the "token" and I"m now registered. Only took 6 days, so I shouldn"t complain.
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Can anyone advise when the Lobby on WH will be taken down?
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Can anyone advise when the Lobby on WH will be taken down?
For the 14th
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Can anyone advise when the Lobby on WH will be taken down?
For the 14th
Thanks Rich - just planning for the unexpected scenario in which Saints beat Quins on Saturday and get to the Final which is the same day as the Welsh Champs.
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Hi,
I know its late in day but is this event now sold out? I saw extra seats were available but cannot D/L WH to buyin until this evening (as on my mobile) if any seats are left is it possible to buy in any other way or can i reserve a seat and buy it this evening?
Many thanks
Evan
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Hi,
I know its late in day but is this event now sold out? I saw extra seats were available but cannot D/L WH to buyin until this evening (as on my mobile) if any seats are left is it possible to buy in any other way or can i reserve a seat and buy it this evening?
Many thanks
Evan
Hi Evan,
There were still a few seats left so you should be ok if downloading this evening.
Cheers,
Des.
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Hi Des,
Thanks for quick reply. I will download tonight so fingers crossed still a seat left for me!
Hopefully see you in cardiff for the event.
Many thanks
Evan
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I had a "chat" with one of WH"s online chat people just now and explained that I wanted a refund for last night"s £5.50 rebuy + (lack of add-on) fiasco. Her reply was "sorry about that, but please understand that we do not issue a refund for any game."
Just to update anyone who may have an interest in this.
After 4 emails, I"ve finally had a "bonus" of £5.50 credited to my account. The last reply I received from WH supprt said the following:
"This is Christine from the Support Team.
We are writing to you with regard to the disconnection you reported while playing at the APAT Welsh Amateur Satellite .
Our Poker Specialists have conducted an investigation and confirmed that the disconnection was caused by an issue with our servers. Thus, our Payments Team has been instructed to issue your account a refund for 5.50 GBP. This will be processed shortly."
The strange thing is, I was never disconnected, I just couldn"t add-on.
Anyway, that"s one problem sorted. Now on a similar vein, last night I played the APAT Welsh Online Sat 1. There were 11 players buying in for a total of £55 (11x £5.50). The lobby showed the following prize info:
1st: seat
2nd: £11
3rd: £6.60
4th: £4.40
When I got KO"d in 3rd place, the payouts in the player list section showed me as earning £0 and I wasn"t paid the £6.60 for third place. So they"ve paid me the £5.50 I argued for and stiffed me for £6.60!
Sigh, time for another series of emails :(
Maybe you guys need to keep an eye out to see if you actually get credited for what you win. Personally, I"m playing the Cardiff live event and that"s it for me on WH.
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They"ve been doing it with all our satellites it seems. I"m still waiting to be credited for 7th place from the satellite on 1st May. Seems they use the payout structure at the start of the game and pocket the late entry money.
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They"ve been doing it with all our satellites it seems. I"m still waiting to be credited for 7th place from the satellite on 1st May. Seems they use the payout structure at the start of the game and pocket the late entry money.
Woah - that"s quite an allegation and one I will be looking into directly with William Hill.
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Maybe I could have worded it differently Des, but that"s what"s happening. Would "not pay out the late entry money" be better?
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Maybe I could have worded it differently Des, but that"s what"s happening. Would "not pay out the late entry money" be better?
I suspect it may be more likely that they paid it all out to the bubble spot, instead of paying multiple small cash prizes. I saw someone point that out on another thread - that he had bubbled the seats and been paid £17 instead of the £11 he was expecting.
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Maybe I could have worded it differently Des, but that"s what"s happening. Would "not pay out the late entry money" be better?
I"m not worried about the wording Matt, I would like to know what"s happening with the money.
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Maybe I could have worded it differently Des, but that"s what"s happening. Would "not pay out the late entry money" be better?
I suspect it may be more likely that they paid it all out to the bubble spot, instead of paying multiple small cash prizes. I saw someone point that out on another thread - that he had bubbled the seats and been paid £17 instead of the £11 he was expecting.
Not so Steve, check out the screenshot from MikeSlee"s post on P4 of this thread
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I can only echo what Sugar_Free and Mike Slee have already pointed out. I finished 7th on the sat on 30th April and should of been credited with £6 (not happened) on the 1st May, I finished 4th and should of been awarded a seat, however I was credited with £31.25. I have phoned William Hill on repeated occassions and their promises to get back to me have not been fulfilled.
I have since bought in to the event to avoid disappointment, but still have no response from William Hill. I like many others I suspect, cant wait to close my account with William Hill.
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Maybe I could have worded it differently Des, but that"s what"s happening. Would "not pay out the late entry money" be better?
I suspect it may be more likely that they paid it all out to the bubble spot, instead of paying multiple small cash prizes. I saw someone point that out on another thread - that he had bubbled the seats and been paid £17 instead of the £11 he was expecting.
Not so Steve, check out the screenshot from MikeSlee"s post on P4 of this thread
See HERE (http://www.apat.com/forum/index.php?topic=11114.0)for the post I was referring to.
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Maybe I could have worded it differently Des, but that"s what"s happening. Would "not pay out the late entry money" be better?
I suspect it may be more likely that they paid it all out to the bubble spot, instead of paying multiple small cash prizes. I saw someone point that out on another thread - that he had bubbled the seats and been paid £17 instead of the £11 he was expecting.
Not so Steve, check out the screenshot from MikeSlee"s post on P4 of this thread
See HERE (http://www.apat.com/forum/index.php?topic=11114.0)for the post I was referring to.
I know the post you were referring to, it"s probably all a part of the same problem. Did you look at the post I was referring to? It"s quite worrying.
ps I"m no good at the linky things
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Will the live updates for the welsh championship be on the forum or facebook page again?
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Will the live updates for the welsh championship be on the forum or facebook page again?
The forum of course. They were only on the Facebook page previously as the forum was effectively offline. A link to the live update thread will be posted in advance of the event.
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I assume that you"ll be employing a professional this time? ;D
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Will the live updates for the welsh championship be on the forum or facebook page again?
The forum of course. They were only on the Facebook page previously as the forum was effectively offline. A link to the live update thread will be posted in advance of the event.
Happy days! ;D looking forward to it.
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They"ve been doing it with all our satellites it seems. I"m still waiting to be credited for 7th place from the satellite on 1st May. Seems they use the payout structure at the start of the game and pocket the late entry money.
Woah - that"s quite an allegation and one I will be looking into directly with William Hill.
I emailed WH regarding non-payment of £6.60 for my 3rd place in the APAT Welsh Online Satellite 1 and this is the reply:
"This is Isobel from the Support Team.
We confirm that we have received your email with regard to your concern. Firstly, in compliance with our new standard procedures, kindly provide us the following details in order to proceed with your query:
- Full name
- Registered email address
- Registered billing address with Post code
- Username
- Date of birth
- Answer to security question:
- Registered phone/mobile number
- Last 4 digits of registered credit/debit card
Thank you and have a nice day.
Best Regards,
Isobel
William Hill Poker Support"
I had to send them some of the info to get a £5.50 refund for a previous problem (an earlier rebuy tournament where some of us couldn"t add-on), but I think the amount of info they are requesting that I send by email is a bit excessive, what do you guys think? I don"t mind sending some of it, but come on, they"ll want my DNA if I cash in a £10 S"n"G!!
I did reply to WH questioning the amount of info they want, but haven"t received a reply yet.
I"ve (attempted to) attached a screenshot of the lobby for the Sat 1. Although it was taken while there was still two players remaining. The prize info on the left of the lobby shows 4 places paid, yet as you can see on the right it shows £0 for positions 3 and 4. (I"m OnlyRaiseRags btw).
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They"ve been doing it with all our satellites it seems. I"m still waiting to be credited for 7th place from the satellite on 1st May. Seems they use the payout structure at the start of the game and pocket the late entry money.
Woah - that"s quite an allegation and one I will be looking into directly with William Hill.
I emailed WH regarding non-payment of £6.60 for my 3rd place in the APAT Welsh Online Satellite 1 and this is the reply:
"This is Isobel from the Support Team.
We confirm that we have received your email with regard to your concern. Firstly, in compliance with our new standard procedures, kindly provide us the following details in order to proceed with your query:
- Full name
- Registered email address
- Registered billing address with Post code
- Username
- Date of birth
- Answer to security question:
- Registered phone/mobile number
- Last 4 digits of registered credit/debit card
Thank you and have a nice day.
Best Regards,
Isobel
William Hill Poker Support"
I had to send them some of the info to get a £5.50 refund for a previous problem (an earlier rebuy tournament where some of us couldn"t add-on), but I think the amount of info they are requesting that I send by email is a bit excessive, what do you guys think? I don"t mind sending some of it, but come on, they"ll want my DNA if I cash in a £10 S"n"G!!
I did reply to WH questioning the amount of info they want, but haven"t received a reply yet.
I"ve (attempted to) attached a screenshot of the lobby for the Sat 1. Although it was taken while there was still two players remaining. The prize info on the left of the lobby shows 4 places paid, yet as you can see on the right it shows £0 for positions 3 and 4. (I"m OnlyRaiseRags btw).
Would it not be easier to use the live chat?
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I was gonna go ask for a refund of my $5.50 buy in and $5.50 rebuy given that the tourney was so knackered.... however given all the trouble others are having, I really don"t need the stress, and will just write the $11 off (yeah I know, I did that the moment I bought in)
I play most of my play on another iPoker skin, and the customer service from that provider is excellent - they simply cannot do enough to help. William Hill are really not making themselves look very good at the moment, and my account will be emptied as soon as the partnership with APAT ends.
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Would it not be easier to use the live chat?
I tried the live chat for my initial problem (not being able to add-on) and it was a girl called Isobel who told me:
"..please understand that we do not issue a refund for any game"
and
"..I am sorry, but we really do not make any refund just because you were at a disadvantage position on the game"
These are exact quotes from the chat log, as I took a screenshot.
Unfortunately, Isobel is the support person who replied via email to my latest situation (non-payment of satellite winnings). I really don"t think she"s got a clue.
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I have also had unsuccessful dealings with Isobel, both via email and online chat. I can also confirm she is a waste of space. I wouldn"t be surprised if "Isobel" is a bot.
I was also asked to supply my whole life story via email (same as you above) and that was only the beginning. There was a slew of other stuff they asked for after that. They don"t tell you that the first list is just "preliminary security checks". Beyond that I told her to forget it and I would be closing my poker account with them as soon as the association with APAT ends. She wan"t bothered and I received no further emails. I told her that I had been a client for a long time but it cut no ice.
Shame because WH was the first online poker account I had back in 2002 and also the first bookmaker I opened a credit account with back in errr 1990. They"ve really done themselves no favours with their terrible customer service.
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Have to be fair and say that William Hill have always been quite helpful in the past in dealing I have had with them.
When I tried to buyin to the Welsh Event though my account had some security thing on it as I opened it years ago via some bankroll site (I think I got given a tenner for doing it that way) and apparently I can only buy into tournaments for 1% of the total money I have on William Hill. They were not able to help with this and it seems I cannot even close the account and open another one. It"s not a big deal as I am sure I will be able to get a seat in other ways (seat exchange or asking Des and Tighty to get me one if they don"t sell out online) but seem very unhelpful to new players who would not always know how to get around this.
We should not really be too critical of William Hill though as without them the first two events of the year would not have happened and I will continue to use them to place the odd sports bet in the future for this reason. Do we have a William Hill Rep on the forum?
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I"ve just spent another half an hour on the phone to William Hill, trying to resolve the money they owe me. The gentleman I spoke to polite and helpful, though informed me that the poker team thought I had been paid out correctly. I again pointed out (as noticed by Mike Slee) that they had only paid out the money, paid in by the initial entries and not the entry monies for late entries. They told me that they would continue to look into it and inform me accordingly. They did credit my account with £20, by way of compensation for all the trouble I"d been through.
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Do we have a William Hill Rep on the forum?
If we do, I"ll guarantee it will be Isobel...another bad beat ::)
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FWIW I bubbled the seats in the now infamous rebuy and I"m reasonably sure I got the ££ I was expecting. Is there any way I can check? (for the sake of clarity, I"m not overly bothered)
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Bit of a faux-pas on the scheduling front, APAT. Do you realise that this tournament clashes with the Eurovision Song Contest or did you forget to check? Could you confirm whether there are televisions viewable from the playing area? I"d hate to cancel but clearly this could have been avoided if it was checked in advance.
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Major interest is to be expected on the night, especially with the UK being guaranteed a place in the final, along with Azerbaijan, France, Germany, Italy & Spain.
The other countries will play off in two semi-finals:
Semi-Final 1:
01 Montenegro
02 Iceland
03 Greece
04 Latvia
05 Albania
06 Romania
07 Switzerland
08 Belgium
09 Finland
10 Israel
11 San Marino
12 Cyprus
13 Denmark
14 Russia
15 Hungary
16 Austria
17 Moldova
18 Ireland
Semi-Final 2:
01 Serbia
02 Macedonia
03 Netherlands
04 Malta
05 Belarus
06 Portugal
07 Ukraine
08 Bulgaria
09 Slovenia
10 Croatia
11 Sweden
12 Georgia
13 Turkey
14 Estonia
15 Slovakia
16 Norway
17 Bosnia and Herzegovina
18 Lithuania
Azerbaijan, Italy & Spain will vote in SF1. UK, France & Germany will vote in SF2.
Previous participants Andorra, Armenia, Czech Republic, Poland and er....Morocco will not be taking part. Nor will previous winners Monaco and 5-time winners Luxembourg. Liechtenstein was rumoured to be entering for the first time, but didn"t.
Of the 42 songs, 24 are in English, the lingua franca of pop music - UK, Azerbaijan, Germany, Montenegro, Iceland, Greece, Latvia, Switzerland, Belgium, San Marino, Cyprus, Denmark, Hungary, Moldova, Ireland, Netherlands, Malta, Belarus, Ukraine, Sweden, Turkey, Slovakia, Norway & Lithuania.
Albania, Serbia, Portugal, Bulgaria, Slovenia, Croatia, Estonia, Bosnia & Spain will sing in their own language.
The songs from Israel, Russia, Macedonia, Georgia, Italy and quelle fromage....France! are partly in their own language and partly in English.
The Finnish song is in Swedish and the Austrian one is in German, even though the Swedish & German songs are both in English. The Romanian song is in English & Spanish (eh?).
The Montenegrin song contains some Montenegrin & German phrases and the Albanian one, some Italian. The Bulgarian song includes sentences in Arabic, Azerbaijani, English, French, Greek, Italian, Romani, Serbo-Croatian, Spanish and Turkish. That should help with the voting.
I"m looking forward to the live performance of the Austrian song Woki Mit Deim Popo [Translation - Shake Your Ass]:
[youtube=425,350]http://www.youtube.com/watch?v=BKQf8Z5uWQ8[/youtube]
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Bit of a faux-pas on the scheduling front, APAT. Do you realise that this tournament clashes with the Eurovision Song Contest or did you forget to check? Could you confirm whether there are televisions viewable from the playing area? I"d hate to cancel but clearly this could have been avoided if it was checked in advance.
No televisions will be showing the Eurovision Song Contest
Sorry you can"t attend.
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FWIW I bubbled the seats in the now infamous rebuy and I"m reasonably sure I got the ££ I was expecting. Is there any way I can check? (for the sake of clarity, I"m not overly bothered)
Log in to your WH account. Click on "My Account" (top left of screen), click on "Tournament History" (list on the left). This will default to the history of the last 7 days, but you can select a different period if you have/want to.
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FWIW I bubbled the seats in the now infamous rebuy and I"m reasonably sure I got the ££ I was expecting. Is there any way I can check? (for the sake of clarity, I"m not overly bothered)
You should be bothered. Even 1p "not paid out" to lots of players adds up and it"s not right. There was a banking scam back in the eighties where a guy nicked 1p from loads of accounts and it added up to a lot of £££. I don"t remember all the details but that was the gist. You wouldn"t be bothered about the loss of 1p but is it right?
I"m sure WH aren"t doing it on purpose, but once it"s pointed out to them they should be on it quick and sort it. Pay out even the people that haven"t noticed, not just the ones that complain. Perhaps with some sort of compensation. However, they appear not to give a toss.
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FWIW I bubbled the seats in the now infamous rebuy and I"m reasonably sure I got the ££ I was expecting. Is there any way I can check? (for the sake of clarity, I"m not overly bothered)
You should be bothered. Even 1p "not paid out" to lots of players adds up and it"s not right. There was a banking scam back in the eighties where a guy nicked 1p from loads of accounts and it added up to a lot of £££. I don"t remember all the details but that was the gist. You wouldn"t be bothered about the loss of 1p but is it right?
I"m sure WH aren"t doing it on purpose, but once it"s pointed out to them they should be on it quick and sort it. Pay out even the people that haven"t noticed, not just the ones that complain. Perhaps with some sort of compensation. However, they appear not to give a toss.
I won a "seat" and ended up being paid the entry fee rather than being auto entered as expected. I have since registered, which left my account balance at Zero, although I have noticed that I now have 1p in my account, so anyone missing it please let me know! :D
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Bit of a faux-pas on the scheduling front, APAT. Do you realise that this tournament clashes with the Eurovision Song Contest or did you forget to check? Could you confirm whether there are televisions viewable from the playing area? I"d hate to cancel but clearly this could have been avoided if it was checked in advance.
I can only say that it"s helped me flog my Engelbert Humperdinck albums on EBay, thank the lord for Eurovision ;)
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FWIW I bubbled the seats in the now infamous rebuy and I"m reasonably sure I got the ££ I was expecting. Is there any way I can check? (for the sake of clarity, I"m not overly bothered)
You should be bothered. Even 1p "not paid out" to lots of players adds up and it"s not right. There was a banking scam back in the eighties where a guy nicked 1p from loads of accounts and it added up to a lot of £££. I don"t remember all the details but that was the gist. You wouldn"t be bothered about the loss of 1p but is it right?
I"m sure WH aren"t doing it on purpose, but once it"s pointed out to them they should be on it quick and sort it. Pay out even the people that haven"t noticed, not just the ones that complain. Perhaps with some sort of compensation. However, they appear not to give a toss.
I won a "seat" and ended up being paid the entry fee rather than being auto entered as expected. I have since registered, which left my account balance at Zero, although I have noticed that I now have 1p in my account, so anyone missing it please let me know! :D
;D ;D ;D
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FWIW I bubbled the seats in the now infamous rebuy and I"m reasonably sure I got the ££ I was expecting. Is there any way I can check? (for the sake of clarity, I"m not overly bothered)
Log in to your WH account. Click on "My Account" (top left of screen), click on "Tournament History" (list on the left). This will default to the history of the last 7 days, but you can select a different period if you have/want to.
Thanks... payout was £36.25, which seems about right.
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I can only say that it"s helped me flog my Engelbert Humperdinck albums on EBay, thank the lord for Eurovision ;)
But that"s not his real name...
There are very few Humperdinks in Britain..
His Parents were not caled Mr & Mrs Humperdink...
They did not say, "What shall we call our son so he does not get the sh1t kicked out of him at School?"...
We shall call him Englebert...
That"ll Work!
http://www.youtube.com/watch?v=ckGmMO0zbJo
Genius 8)
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I can only say that it"s helped me flog my Engelbert Humperdinck albums on EBay, thank the lord for Eurovision ;)
But that"s not his real name...
There are very few Humperdinks in Britain..
His Parents were not caled Mr & Mrs Humperdink...
They did not say, "What shall we call our son so he does not get the sh1t kicked out of him at School?"...
We shall call him Englebert...
That"ll Work!
http://www.youtube.com/watch?v=ckGmMO0zbJo
Genius 8)
Recently been questioned about whether or not he"s the brother of the also unfortunately named Mungo Jerry. Wiki states one of them called Dorset and other called Dorsey and we all know how real Wiki is ;)
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My problem with William Hill is still not resolved after 2 weeks of complaining. I"m beginning to think its me and I"m not explaining it properly. So I"ve enclosed recent e mails between myself and William Hill to see what others think. I"ve since re-sent Mike Slees screenshot. Thanks for that Mike.
Dear Vaino,
This is Zaila from the Support Team.
We have received your email, however we are unable to locate any screenshot on it. Please resend your screenshot as a form of attachment in your email so we can further check. Anyway, this has already been forwarded to the Poker Specialist for proper handling. You will be contacted for any updates.
Your patience and understanding will be greatly appreciated.
Best Regards,
Zaila
William Hill Poker Support
Dear Charlotte
Above is a screenshot of the final standings of the first satellite on the 30th April. You will please note that the prize info on the left, clearly states the prize that should of been received. 36 entries totalling £360. On the right the final positions show what was actually paid out. 3 seats worth(£82.50) each plus some prize money totalling £300.
As i have already pointed out on several occasions, for some reason William Hill have paid out according to the inital
entries of the tournament (ie 30). So what is happening to the extra £60? It must be somewhere!!! The second satellite on the 1st May, exactly the same thing happened 30 initial entries plus 6 late entries. The lobby again showed the correct prize money under the prize info and paid out incorrectly as in the final standings.
Please rectify this matter as a matter of some urgency.
Kind Regards
Vaino
From: support@willhill.com
To: holliesgrandad@hotmail.com
Date: Sun, 13 May 2012 00:58:53 +0100
Subject: Re: Your William Hill Poker Account [Incident: 120510-002799]
Dear Vaino,
I am Charlote from William Hill Poker Support Team.
We are writing to you with regards to your concern about the APAT tournament. As we checked, you were on 4th place on APAT Welsh Amateur Satellite (651447421). However, the tournament prize pool collected from the players who registered on the tournament can only cover 3 seats guaranteed on APAT Welsh Amateur Champ (651014941), the remaining funds from the prize pool were split between 4th to 6th places. This is the reason why you were credited £31.25 instead of a seat.
On the other hand, for tournament APAT Welsh Amateur Satellite (651431411) where you finished 7th place, we forwarded it to our Poker Management for checking. As soon as we have an update, we will e-mail you.
We kindly ask for your patience on this matter.
Thank you.
Best Regards,
Charlote Lockwood
William Hill Poker Support Team
Dear Emily
I am registered for the APAT Welsh Amateur Champs, because I paid into it directly from my account. I did so because it has limited numbers and I did not want to miss the event.
The problem still remains that on the 30th April I finished 7th in the satellite and should of been credited with £6, when no money was paid into my account On the 1st May I finished 4th and should of been awarded a seat worth £82.50, instead my account was credited with £31.25.
I am at a loss why
William Hill Poker Division cant see that the prize money awarded in these satellites was only the initial entry fees and that the remaining entry fee monies collected after the official start times, was for some reason not paid out. It is simple mathematics.
I hope this matter can be rectified soon.
Kind regards
Vaino Tiik
Dear Vaino,
We are sending you this email in regards to your concern about the tournament name APAT Welsh Amateur Champ. Upon checking, you are already registered on the said tournament last May 7th and here"s the tournament number: 651014941.
Thank you for your time.
Emily
William Hill Poker Support
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"kinell, what a joke.
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"kinell, what a joke.
omg wtf arrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
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"kinell, what a joke.
omg wtf arrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
+1
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they"re all muppets
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Received an email from WH this morning saying "our Poker Specialists have identified the issue and will be making adjustments for the affected players", so I send a reply asking them to clarify the new payout structure and it turns out it"s the same as the original one before the late entries. I then send another email asking about the late entry money and I get one back saying they don"t know what tournament I"m talking about.
Des, did you make any headway with them?
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I had a similar e mail from them confirming that they had made the right payments. I responded by telling them that I didn"t agree with the decision and was considering referring it to Independant Betting adjudication Service.
They then replied stating their Poker Management team had made their decision and would not be changing it and that if I continued to E mail them, they would block my E mails.
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I can only apologise on behalf of APAT for the issues that some members are continuing to have.
I continue to chase with my contact, who is providing all of my correspondence to Israel.
If there isn"t some form of resolution before close tomorrow then I will be forced to lay down an ultimatum.
Please advise if you receive any further communications from William Hill.
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I had a similar e mail from them confirming that they had made the right payments. I responded by telling them that I didn"t agree with the decision and was considering referring it to Independant Betting adjudication Service.
They then replied stating their Poker Management team had made their decision and would not be changing it and that if I continued to E mail them, they would block my E mails.
Don"t bother - IBAS are a waste of space too, and not very independent IMO
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get em round for a square go Vaino!
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get em round for a square go Vaino!
Glasgow Kiss FTW >:(
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May actually be getting somewhere, they have finally acknowledged the incorrect payouts re the late entries.
Email received tonight:
Dear Mr Carter,
My name is Prince Boeck and I am the Customer Support Manager of William Hill Poker.
Your concern has been escalated to me by the Support Team and I can confirm that there was a technical issue with the payout structure for the tournament "APAT Welsh Amateur Champ" (Tournament code 651447421) - the prizepool did not correctly payout with the inclusion of late registration buy ins.
This is issue is currently being coordinated with iPoker for the proper amendments to be made. Furthermore I am personally chasing it up with them to see it through to the end with a proper resolution.
You can be assured that an update will be sent to you once it is forthcoming and at this time I kindly ask that you extend us your patience as we await for a response from the relevant network specialists.
With kind regards,
Prince Boeck
William Hill Online
Poker Support Manager
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I have also received an E mail from them this morning:
Subject: Re: Your William Hill Poker Account
Dear Vaino,
This is Seth from the Support Team.
This is a formal response with regards to your concern about the APAT Welsh Amateur Satellite.
We would like to inform you that the issue with this tournament has been rectified and rest assured that this will no longer happen in the future.
We also appreciate for bringing this issue to our attention, and for that, a Gesture of Goodwill for £10 that will reflect on your account shortly.
Again, we do apologize and may you have a great day ahead.
Best Regards,
Seth
William Hill Poker Support Team
The only problem being that the missing monies still haven"t been paid into my account although the Gesture of Goodwill of £10 has been.
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I"ve also attached yesterdays e mails:
Subject: RE: Your William Hill Poker Account
Dear Vaino,
This is Camille from the Support Team.
We are writing in relation to your issue on the APAT Welsh Amateur Satellite (651447421).
We believe that this was already dealt by our Poker Room Management. Our stance will not be changing even should you attempt to email us continually.
Should you take this choice as we have advised you before we will have no further option than to prevent your emails being received by us as this is impacting on our ability to service genuine queries from our customers. We would ask finally that you cease from these continual mails as the response will not alter.
Thank you for understanding.
Best Regards,
Camille
William Hill Online
Dear Christine
I can not accept your findings as being correct on either of the two incidents I have reported.
Therefore I am going to forward my complaint to the Independant Betting Adjudication Service. Kind Regards Vaino From: poker@willhill.com
To: holliesgrandad@hotmail.com
Date: Thu, 17 May 2012 00:09:59 +0100
Subject: RE: Your William Hill Poker Account [Incident: 120510-002799]
Subject: RE: Your William Hill Poker Account
Dear Vaino,
This is Christine from the
Support Team.
We are writing to you with regard to the issue you reported concerning the prizes paid out for the APAT Welsh Amateur Satellite (651447421). Please be advised that our Poker Specialists have identified the issue and will be making adjustments for the affected players.
Please take note though that by network standard, you were not eligible for any winnings from this tournament after the investigation was completed. Thank you for bringing this to our attention. We look forward to your
understanding on the matter.
Best Regards,
Christine
William Hill Poker Support
So much for great customer service!!
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Words fail me in respect of William Hill"s customer service. The above emails are absolutely disgusting. Hope you get the rest of your money soon!
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Folks.
The last 16 pages have been primarily devoted to the (not undeserved) issue regarding WH customer service and satellites etc.
For that reason, and since we already have an "official" thread, I"m renaming this and moving it to the WH board.
Please continue this over there.
Ta,
Paulie.
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I was looking forward to playing in tonight"s Welsh Online Championship, but as I have still not been paid by William Hill for my 3rd place finish in an earlier satellite I"m not playing. I"m still trying to get the matter resolved, but it looks as if I"m already on the "do not reply" list after just 3 emails. I"ve tried sending another today, but until it"s sorted I"ll not be playing on their site.
Good luck to all who play tonight and see some of you in Cardiff next week.
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Wow, not a happy thread and i can see why.
I have had a very much worse experience recently with a large compnany.After all of the complaining in the world, firstly [polite to more serious] onto threatening to take my business elsewhere. I eventually ended up coming back to (B.T.) as the company that i was giving my new business to(Sky B/Band n phone), gave me three different quotes and could not confirm to me just what i would be paying a month. They hung up on me twice, even though i was new business as my mac code suggested i was now a customer with an account number. Is this really how we are to live our lives.
There has got to be a position here(market) for a site with.......proper and unbiased opinions who to steer clear of. Should the masses get involved, we could see the likes of(remember the old emails) ie don"t use Texaco for petrol until they reduce prices dramatically. Then don"t use Mobil etc...........until we decide what to pay for fuel.
Unfortunately this won"t count in this instance until everybody stops playing on W.H. This would be hard to enforce as, e.g. i do not have probs at the moment, and it is very hard to have people follow you because of your unfortunate experience when it does not affect them. The same company as i mention above(Sky) have given lifetime freebies to a member of my family for letting them down. I will not go there though, for they could not sort out a new account and i felt that the future did not bode very well for me. Therfore i stuck with the devil i know, not great business sense, but what are you gonna do, huh?
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Received a reply from WH 19/05/12 saying they were looking into my £6.60 non payment. No further news up to today so I sent a reminder email. I then logged onto my WH account (not to play I might add) and found I"d been credited with an £11 "bonus" on 22/05. I presume this is the resolution of my case, but strange they didn"t email me if that"s the case.
P.S. Only 2 sleeps to go "til Cardiff ;D
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I too have had 3 more E mails from William hill, first from Camille, basically the same as her earlier one threatening to block my E mails. Then one from Luke, stating the problem has been resolved and that I have been credited with a live event ticket. The problem is I can"t see the ticket on my account and that I have already paid in to the Welsh Open.
A third one from from Rishe crediting my account with £13.20 for the earlier satellite I believe I should of been paid £6.
I"m sure this topic will be further well discussed in Cardiff. Looking forward to meeting up with some old friends and making new aquaintances. Good luck to all in the event.
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Received a reply from WH 19/05/12 saying they were looking into my £6.60 non payment. No further news up to today so I sent a reminder email. I then logged onto my WH account (not to play I might add) and found I"d been credited with an £11 "bonus" on 22/05. I presume this is the resolution of my case, but strange they didn"t email me if that"s the case.
P.S. Only 2 sleeps to go "til Cardiff ;D
Finally got an email from WH saying the matter has now been resolved (after having passed my case to their "Poker Specialists"). The £11 that I was credited on 22/05 is according to the "Specialists" the payment for my 3rd place finish. The "Specialists" still got the payment wrong even after I told them 4 or 5 times by email that it was £6.60. I even sent them a screen shot of the finishing positions showing what the payouts should have been. Oh well, thanks for the extra £4.40 :)