Amateur Poker Association & Tour
Poker Forum => General Discussion => Topic started by: Grosvenor Poker on May 10, 2016, 16:53:52 PM
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Hi all,
Delighted that we have partnered with the best and friendliest poker association in the UK. This thread will be used to inform you of any value we would like to highlight, special offers and also get some feedback. This will not be used as a customer support thread, please go through our customer support team with any issues. We are aware of a lot of teething issues with our new software but hope to get these ironed out in the coming months.
At present we are running a "play your way" promotion that has seen VERY little activity so far. The first freeroll did not run due to low numbers so 13 players got immediate qualification to the £4,000 final (capped at 99 players).
All you have to do is play 25 hands of raked poker at stakes of .10/.20 or higher and you will qualify. The winner of the final will also win a signed photo of the England 1966 team and replica shirt.
get involved!
https://www.grosvenorcasinos.com/poker/play-your-way-freerolls (https://www.grosvenorcasinos.com/poker/play-your-way-freerolls)
Alex
Grosvenor Poker Team
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Goliath qualifers have started, 5 guaranteed seats to the 2016 Goliath at 21:00 tonight. £5 step tournament into that at 19:00. good luck, probably will be good value in the early sats.
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Vegas, goliath and GUKPT sats are running, with heaps of value lately.
Good luck, Alex
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When will events be listed under the APAT tab...?
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When will events be listed under the APAT tab...?
Grosvenor are re-jigging their satellites for live events this week, so we should have APAT satellites up by the end of the week along with an £82 Newcastle holding tank. Holding tanks for future events will follow shortly after that.
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Registered for the Newcastle holding tank last week (total cost £82.50) then checked today and I had been unregistered and given the buy in back.
I have re joined the holding tank today (total cost £82).
Is this correct or am I going mad? (is it connected to the change in cost?)
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If you register in the holding tank and then arrive late to the tournament, are you entered and then blinded away until you arrive?
If so, at what point are your chips removed from the table? or until they are all gone?
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Registered for the Newcastle holding tank last week (total cost £82.50) then checked today and I had been unregistered and given the buy in back.
I have re joined the holding tank today (total cost £82).
Is this correct or am I going mad? (is it connected to the change in cost?)
Yes that is correct... APAT/Grosvenor partnership buyins are £75+£7 going forward.
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If you register in the holding tank and then arrive late to the tournament, are you entered and then blinded away until you arrive?
If so, at what point are your chips removed from the table? or until they are all gone?
Hi Craig, yes that is correct... we have retained the system where the chips go into play even if you are late to arrive, and you will be blinded out... so your seat is guaranteed no matter what, and chips will NOT be removed at any stage... well, until you lose them ;)
Full Newcastle brief HERE (http://apat.com/forum/index.php/topic,19761.msg249019.html#msg249019)
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£2k Play your way freeroll this Sunday, incredibly easy to qualify and last chance to qualify for next weeks £4k final.
This week finish in the top 27 and qualify for the Grand Final on the 5th June
We think probably less than 80 players will play for £4,000 (plus a signed england photo and replica shirt).
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Is there a Grosvenor Poker tablet app?
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Coming soon, hopefully in under 2 weeks along with mobile.
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Coming soon, hopefully in under 2 weeks along with mobile.
Is that an APAT soon?
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Coming soon, hopefully in under 2 weeks along with mobile.
Is that an APAT soon?
Let"s hope not ;)
The guys at Grosvenor are working tirelessly to implement upgrades and improvements. I really feel they are driving the network to get better, which is another reason why the partnership between Grosvenor and APAT is going to be a great one.
Fingers crossed these mobile and Mac solutions can get rolled out as hoped. Can"t wait :)
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Fingers crossed these mobile and Mac solutions can get rolled out as hoped soon. Can"t wait :)
FYP - you were being brave and running for the line, when you aggressively veered off course at the last minute and headed for the hills.
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Any one else have trouble with log in. It"s saying my id is wrong if anyone can help the if is the same as the email says☹️
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Any one else have trouble with log in. It"s saying my id is wrong if anyone can help the if is the same as the email says☹️
Just logged in okay.
Give live chat a quick try and see if they can fix it for you - https://gaming.ehosts.net/netagent/cimlogin.aspx?questid=CEC9D107-78E7-4992-95D4-4EBDCA7CB566&portid=3DADF305-47ED-4067-90E1-AAB666DAF973&nareferer=https%3A//www.grosvenorcasinos.com/poker (https://gaming.ehosts.net/netagent/cimlogin.aspx?questid=CEC9D107-78E7-4992-95D4-4EBDCA7CB566&portid=3DADF305-47ED-4067-90E1-AAB666DAF973&nareferer=https%3A//www.grosvenorcasinos.com/poker)
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Thanks Leigh.
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10 seats guaranteed tonight at 19.45 for the Goliath. Bound to be good value. Good luck!
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Is it possible to player transfer money on Grosvenor Poker ?
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Unfortunately not Zozzy, tickets can be transferred (for example if you win a bunch of Goliath tickets).
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Hi hope some one can help I can not log in to the poker keep getting script error been on to live chat they can not help did ever thing they said and still unable to log in , running internet explorer 11 on Windows 10 lap top , I search for the poker app download it go to open all ok put in my password and user name and up pops a script error just about to smash the laptop to bit been try for the last 3 nights any help welcome thanks stephen
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Hi hope some one can help I can not log in to the poker keep getting script error been on to live chat they can not help did ever thing they said and still unable to log in , running internet explorer 11 on Windows 10 lap top , I search for the poker app download it go to open all ok put in my password and user name and up pops a script error just about to smash the laptop to bit been try for the last 3 nights any help welcome thanks stephen
Hi had same problem for 3 months.. I was running Vista and was told to upgrade to W10, so at my own expense i did a complete PC clear and brought W10.
Still wouldnt work after download i got script errors each time i uninstalled and re installed.
Called CS numerous times each time sending a screen shot of SE fro techs to look at, each time they never called back, very frustrating. I did have numerous talks with CS manager who was more helpful than most his name was Brian Trower so if you call prehaps ask to speak to him.
To cut a long story short the tech guys never called me back, so i called one last time to basically go ape poo and a lady CS rep suggested i uninstall and download Microsoft Silverlight first and the re install.. hey presto it worked.
Not promising anything as i know they are having software issues but give it a go.
Good luck Carl
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Hi hope some one can help I can not log in to the poker keep getting script error been on to live chat they can not help did ever thing they said and still unable to log in , running internet explorer 11 on Windows 10 lap top , I search for the poker app download it go to open all ok put in my password and user name and up pops a script error just about to smash the laptop to bit been try for the last 3 nights any help welcome thanks stephen
I have W10 and had problems installing, after sevral attemps to get help, i finaly was told not to downlode in Edge (Windows10) and to try a diffrent broueser, it worked
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Hi thanks for the advice I have try 3 browsers and silver light but still no luck will keep try lol thanks for all the help lads stephen
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£2k Play your way freeroll this Sunday, incredibly easy to qualify and last chance to qualify for next weeks £4k final.
This week finish in the top 27 and qualify for the Grand Final on the 5th June
We think probably less than 80 players will play for £4,000 (plus a signed england photo and replica shirt).
Played in this, first 2K only had 30 runners, top 27 got paid and a seat in to the 4k. And that only had 44 runners but 14 was no shows so again only 30 runners with 27 getting paid. I managed to finish 7th for 200 ;D
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Hi hope some one can help I can not log in to the poker keep getting script error been on to live chat they can not help did ever thing they said and still unable to log in , running internet explorer 11 on Windows 10 lap top , I search for the poker app download it go to open all ok put in my password and user name and up pops a script error just about to smash the laptop to bit been try for the last 3 nights any help welcome thanks stephen
Hi Stephen,
Have you managed to resolve this? If you send a screenshot of the download script error issue to customer support and ask for it to be escalated i will take a look.
regards, Alex
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£2k Play your way freeroll this Sunday, incredibly easy to qualify and last chance to qualify for next weeks £4k final.
This week finish in the top 27 and qualify for the Grand Final on the 5th June
We think probably less than 80 players will play for £4,000 (plus a signed england photo and replica shirt).
Played in this, first 2K only had 30 runners, top 27 got paid and a seat in to the 4k. And that only had 44 runners but 14 was no shows so again only 30 runners with 27 getting paid. I managed to finish 7th for 200 ;D
Nice work, was a lot of value in those thats for sure! Keep an eye on this page ill try and let you guys know first if there is additional value on the way.
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hi here is my screen shot
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£2k Play your way freeroll this Sunday, incredibly easy to qualify and last chance to qualify for next weeks £4k final.
This week finish in the top 27 and qualify for the Grand Final on the 5th June
We think probably less than 80 players will play for £4,000 (plus a signed england photo and replica shirt).
Played in this, first 2K only had 30 runners, top 27 got paid and a seat in to the 4k. And that only had 44 runners but 14 was no shows so again only 30 runners with 27 getting paid. I managed to finish 7th for 200 ;D
Nice work, was a lot of value in those thats for sure! Keep an eye on this page ill try and let you guys know first if there is additional value on the way.
I also played after seeing your post.
I got £10 first attempt, then £157 for second, won the next one for £220 and played dismally in the freeroll for a min cash of £20.
Got a nice little bankroll for the Vegas sats though..well pleased :D
Just have to avoid donking it all off on cash after a few shandies as I am prone to doing.
PS I love the anonymous tables :)
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hi here is my screen shot
Hi fatdad,
Thanks for that, our technical team is aware of this script error and is working on resolving. In the meantime if you click yes (which can be upwards of 20 times) then the download should work. Apologies, let me know if that works.
regards, Alex
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£2k Play your way freeroll this Sunday, incredibly easy to qualify and last chance to qualify for next weeks £4k final.
This week finish in the top 27 and qualify for the Grand Final on the 5th June
We think probably less than 80 players will play for £4,000 (plus a signed england photo and replica shirt).
Played in this, first 2K only had 30 runners, top 27 got paid and a seat in to the 4k. And that only had 44 runners but 14 was no shows so again only 30 runners with 27 getting paid. I managed to finish 7th for 200 ;D
Nice work, was a lot of value in those thats for sure! Keep an eye on this page ill try and let you guys know first if there is additional value on the way.
I also played after seeing your post.
I got £10 first attempt, then £157 for second, won the next one for £220 and played dismally in the freeroll for a min cash of £20.
Got a nice little bankroll for the Vegas sats though..well pleased :D
Just have to avoid donking it all off on cash after a few shandies as I am prone to doing.
PS I love the anonymous tables :)
Hi Suzanne, nice work!
Just so you know, the GUKPT and Goliath sats are where the value is presently at, there is a GUKPT satellite tonight that will probably have an overlay and a big 10 seater this thursday (steps running all the time, i know of a bunch of people who have won a seat from the 25p tickets given on the first deposit bonus. Good luck!
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thanks for that Alex will do, but to rub salt in to the wound last night said to my daughter give me a go your laptop and it load the app on hers and it bloody work first time so now i have to pay her to use her laptop lol many thanks all hope to see you on the site
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thanks for that Alex will do, but to rub salt in to the wound last night said to my daughter give me a go your laptop and it load the app on hers and it bloody work first time so now i have to pay her to use her laptop lol many thanks all hope to see you on the site
At least you wont miss the value, i will privately message you when i get feedback from the issue. Good luck!
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There"s a 10 seater satellite to the Goliath at 21:00 tonight guys, with feeders beforehand. I expect a chunky overlay and soft competition, good luck!
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We really appreciate the support for Grosvenor from APAT members since our new partnership, many of you guys have taken part in the Goliath super satellites the last couple of weeks and at the going rate there will be a small army of you!
Dont forget there"s another 10 seater unconditionally guaranteed on Sunday.
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We"ve setup a dedicated Goliath page for APATers to get all the info on the tournament, satellites and venue.
http://www.apat.com/goliath/ (http://www.apat.com/goliath/)
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First impression of grosvenor site not good. Playing step 1 satellite & is in constant freeze & we get to play about 1 hand every ten minutes. What a joke. Great it has now logged me off & will not let me log back in
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Hey guys I was lucky enought to win the online champs last wkend and think s £550 token was added to the prize pool I would like to play gukpt London on the 1st of July and was wondering if I could receive my ticket by then ?
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Hey guys I was lucky enought to win the online champs last wkend and think s £550 token was added to the prize pool I would like to play gukpt London on the 1st of July and was wondering if I could receive my ticket by then ?
I"ll chase this up for you Tristan. You"ll definitely by fine to play the 1st July.
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First impression of grosvenor site not good. Playing step 1 satellite & is in constant freeze & we get to play about 1 hand every ten minutes. What a joke. Great it has now logged me off & will not let me log back in
Hi Dillagaf07, please let me know the tournament and the time and i will look into this for you. We still seem to be having intermittent problems and can only apologise for the inconvenience. PM me your username and alias and i will see you are adequately compensated if the issue was a fault on our end.
If anyone is planning on playing a session in future please be ready to take a screenshot should this happen (and occurrences are low) to aid the proving process. We will get there and are committed to providing the best service we can to you guys!
cheers, Alex
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10 seats guaranteed tonight to the Goliath, in our super sat at 8pm. Probably decent value, steps satellites will certainly give good value.
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Hey guys I was lucky enought to win the online champs last wkend and think s £550 token was added to the prize pool I would like to play gukpt London on the 1st of July and was wondering if I could receive my ticket by then ?
I"ll chase this up for you Tristan. You"ll definitely by fine to play the 1st July.
any developments on this Leigh?
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Downloaded the software and registered but can"t login. reset my password several times but the login attempt was unsuccessful it tells me. I also get the script error & have tried reinstalling etc.
Looks like any potential return to an APAT game is over before it started, shame :-\
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Hi, can you advise how to go about transferring a Goliath ticket?
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Hi Longbomb,
Goliath tickets can be transferred to other players. Contact customer service, ensure the player you are transferring to has a Grosvenor online account and an alias, you will need to provide your username and alias and theirs.
On that note there are 125 seats being given away from this Sunday, with daily massive satellites and plenty of value. You might need a few bullets to bring down the beast.
cheers, Alex
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Great Alex, thanks for your help.
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Hi Alex, can you confirm the correct email address I should be sending to for the seat transfer? Thanks in advance.
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Hi Longbomb,
support@grosvenorcasinos.com or live chat.
Guys there are a massive amount of seats being given away this week, if you dont have your seat (or seats) yet qualify over the next few days on grosvenorpoker.com. 20 seats tonight, 20 tomorrow, 25 on Wednesday and 30 on Thursday!
good luck, Alex
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Alex is there a link for Live Chat? I did email support@grosvenorcasinos.com on Friday asking them to transfer the ticket to my mate, it"s not been done yet and needs to be in his account by Thursday so I"m just a little anxious. Thanks
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Hi Alex
I won a superstack seat in a satellite last Sunday 17th and it auto regged me in the £150+20 holding tank. I couldn"t play this weekend but knew that before I entered the satellite and made sure that it didn"t say anywhere in the lobby for the sat or the holding tank that it was date specific. The holding tank has disappeared as has my entry. Could you advise where it is please? My alias is DJBigClub.
Thanks
Simon
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There has been quite a short period between the satellite tickets being issued and the start of the Goliath, and I haven"t had much opportunity to use them. I used some one night last week and some tonight, but I have some left and I don"t know if I"ll get a chance to use them this week.
1. When do the satellites end? The lobby shows them up to the 28th. Will there be more added beyond that date or do they stop once the live Day 1s begin?
2. My tickets have expiry dates of 7 Aug, 16 Oct and 29 Oct, which are after the Goliath. Can they be used for other non-Goliath satellites or tournaments?
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Okay.
I think there"s a good chance that the satellites tickets won"t be any use after Thursday. I won"t be able to play tonight and probably not tomorrow either. If anyone wants them, let me know. I have two £30 tickets and one £5 one.
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Okay.
I think there"s a good chance that the satellites tickets won"t be any use after Thursday. I won"t be able to play tonight and probably not tomorrow either. If anyone wants them, let me know. I have two £30 tickets and one £5 one.
PM"d you John
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All issues resolved, thanks again.
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Hi Alex
I won a superstack seat in a satellite last Sunday 17th and it auto regged me in the £150+20 holding tank. I couldn"t play this weekend but knew that before I entered the satellite and made sure that it didn"t say anywhere in the lobby for the sat or the holding tank that it was date specific. The holding tank has disappeared as has my entry. Could you advise where it is please? My alias is DJBigClub.
Thanks
Simon
May have been lost in the thread but any news on this please?
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I still have one £30 and one £5 seat. Surprised if no-one wants free seats. Can still try to transfer to you if you want them. Whether you get them in time in uncertain, as Grovsenor hasn"t yet transferred the first seat despite two emails to them yesterday. Maybe they"re all on holiday, seeing as the link guy who posts on here hasn"t responded to my post since Monday.
Edit - they have transferred now, after a phone call. If someone wants one or both of the others, hopefully they will get moved to you in time.
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Hi Alex
I won a superstack seat in a satellite last Sunday 17th and it auto regged me in the £150+20 holding tank. I couldn"t play this weekend but knew that before I entered the satellite and made sure that it didn"t say anywhere in the lobby for the sat or the holding tank that it was date specific. The holding tank has disappeared as has my entry. Could you advise where it is please? My alias is DJBigClub.
Thanks
Simon
May have been lost in the thread but any news on this please?
Hi Simon,
Superstack operate a different satellite format to Grosvenor Live events. It does say in the description but can understand if it was not clear given how other satellites work. I have pm"d you and will sort out an entry to another superstack tournament.
regards, Alex
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Hi Simon,
Superstack operate a different satellite format to Grosvenor Live events. It does say in the description but can understand if it was not clear given how other satellites work. I have pm"d you and will sort out an entry to another superstack tournament.
regards, Alex
Thanks Alex
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Welcome back Alex.
I hope you haven"t been unwell or, at least, that you are recovered now if you were.
All the best.
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There"s a great new £5k Cash Game Profit Leaderboard with Grosvenor for the next month.
(https://scontent-amt2-1.xx.fbcdn.net/t31.0-8/14068410_10154790409485681_8096853822427411642_o.jpg)
Can you make enough big calls, huge bluffs and tough folds to reign supreme? With an entire month to climb the rankings, you could grab the top prizes.
To earn your share you need to opt-in by registering in the Grosvenor poker software under the Freeroll tab “£5K PROFIT LEADERBOARD”. Click join to be part of the promotion (exactly as you would if registering for a tournament).
Opt-in Begins on 25th August and you have until 23rd September to join the party.
Full details at >>>> https://www.grosvenorcasinos.com/poker/£5kleaderboard (https://www.grosvenorcasinos.com/poker/£5kleaderboard)
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Just to add a little to this guys, we were aware that players with big bankrolls could come in and easily swoop the 1st prize of £1500 by playing 1 hand of 10/20 for example, so the qualifying levels for profit throughout the month are capped at €1/€2 blinds and below.
Just for information, if this promo had been running this month a player with just £525 profit playing mainly 50nl would have won £1500.....
Good luck and opt-in using the instructions above. This starts on September 1st and we would love to whack some money in some APATers accounts.
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Don"t forget, to opt into the Cash Leaderboard promo for September, you need to register in the freeroll in the Grosvenor Poker Lobby.
Easy to do, just look under Tournaments >>> Freerolls
(https://scontent-lhr3-1.xx.fbcdn.net/t31.0-8/14188348_10154805077365681_2225327546393147276_o.jpg)
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any apaters giving this a go?
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£5k Profit Leaderboard is updated and live, we have 21 players in profit at all stakes up to €1/€2.........this is a great opportunity to come in and scoop some extra cash. https://www.grosvenorcasinos.com/poker/%C2%A35kleaderboard
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Am I right in saying you have to play a minimum of 500 raked hands to qualify for an prize?
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This is a crazy good promotion. To see the person leading the leaderboard has only £200 profit so far, really shows anyone could win it!
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Am I right in saying you have to play a minimum of 500 raked hands to qualify for an prize?
Yes, that is correct.
t&cs are here: https://www.grosvenorcasinos.com/poker/%C2%A35kleaderboard
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Am I right in saying you have to play a minimum of 500 raked hands to qualify for an prize?
For it to count as a raked hand you have to contribute to the pot. Folding pre without putting chips in means that hand will not count towards your 500, but if you are playing 4 tables of 6 max you can do 500 in no time.
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Leaderboard has been updated guys, regarding the raked hands, if you were to get into decent profit you could just crash out the raked hand requirement at microstakes......
Let us know if any APATers are doing well! Dont forget to optin by the 23rd September, otherwise you wont be eligible for a prize!
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£5k Profit Leaderboard is updated and live, we have 21 players in profit at all stakes up to €1/€2.........this is a great opportunity to come in and scoop some extra cash. https://www.grosvenorcasinos.com/poker/%C2%A35kleaderboard
I am on the leaderboard but I haven"t yet played 500 hands. Is there anywhere that I can check how many hands I have played so far this month without contacting customer services?
My username is Saul0fTarsus
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£5k Profit Leaderboard is updated and live, we have 21 players in profit at all stakes up to €1/€2.........this is a great opportunity to come in and scoop some extra cash. https://www.grosvenorcasinos.com/poker/%C2%A35kleaderboard
I am on the leaderboard but I haven"t yet played 500 hands. Is there anywhere that I can check how many hands I have played so far this month without contacting customer services?
My username is Saul0fTarsus
Hi Zozzy,
If you go to my account and under "my account details" you will see the option to view your raked hands. Good luck, i can see you are currently in 6th on about £100 profit, smash it up!
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If you go to my account and under "my account details" you will see the option to view your raked hands. Good luck, i can see you are currently in 6th on about £100 profit, smash it up!
Thanks. I found I have played 144 raked hands.
Can I play Blaze tables and anonymous tables and HU tables in this promotion?
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Hey Zozzy,
Yes to all of the above.
cheers, Alex
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Hi Alex
I played 100 raked hands in the first week of September but didn"t opt in until the 19th.
Do I have to play 500 raked hands after opt in, or 400 raked hands ?
Craig
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I made it up to about 450 raked hands with two days to go to deadline end of month by four tabling on 29th Sept until 4am
Unfortunately after that I couldn"t log in to Grosvenor Poker due to a technical problem. So I was unable to complete the 500 :(
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I made it up to about 450 raked hands with two days to go to deadline end of month by four tabling on 29th Sept until 4am
Unfortunately after that I couldn"t log in to Grosvenor Poker due to a technical problem. So I was unable to complete the 500 :(
Hi Zozzy, we waved the hand requirement due to the login issue. We came to the conclusion this was the fairest way to payout the promo.
This month is already on the go by the way, easiest money online.....
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Not getting any reply from emails to Gros. Support so will try here! :)
I have a £120 Goliath Ticket, it has an expiry date of 25/11/2016 though. Can it be extended to august 2017? There are no tournaments on the online client which I can use it for so getting frustrated as the days are counting down until it disappears!
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Not getting any reply from emails to Gros. Support so will try here! :)
I have a £120 Goliath Ticket, it has an expiry date of 25/11/2016 though. Can it be extended to august 2017? There are no tournaments on the online client which I can use it for so getting frustrated as the days are counting down until it disappears!
I can answer that for you, Simon, as you"ll probably be waiting for a response from Grosvenor. I asked the same question on here several times, without answer, but I met the Grosvenor guys at the IPO last week and they said that all the tickets will be re-dated and can be used for next year"s Goliath.
I had my own problem with Online Grosvenor tonight (yet again) - got to heads-up in a PLO8 with a 92k v 22k advantage and the software shut down. It wasn"t my internet - everything else was fine. I logged back in straight away and I had been given second place. Seems impossible for someone to steal 92k at 1250/2500 in that time, so I don"t know what happened, but the situation shouldn"t have happened at all. There was £54 difference berween 1st and 2nd - emailed them to see if they will do the right thing, but I don"t hold much hope, if they bother to reply at all (which is another issue with them).
I"m tired of all the problems with Grosvenor"s online offering, and not just because of the inconvenience and lack of support - this is the second time that a failure in their software has cost me money. Hoping APAT changes partner next year.
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Not getting any reply from emails to Gros. Support so will try here! :)
I have a £120 Goliath Ticket, it has an expiry date of 25/11/2016 though. Can it be extended to august 2017? There are no tournaments on the online client which I can use it for so getting frustrated as the days are counting down until it disappears!
no reply from support but new goliath ticket expiry 08/2017 so guess its sorted.
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Has anyone else had issues with logging on tonight? Tried to sign in at 6.45 only to find out my account had been suspended. I spoke to customer services who said it was because I hadn"t sent across proof of ID. Checked my emails and haven"t received any request for info whatsoever. I offered to send across my drivers license and utility bill there and then but the verification dept don"t work sundays and apparently customer services aren"t qualified to confirm a piece of paper. Asked politely to speak to a manager only to be put on hold by a lady for 10 minutes before line went dead.... thanks grosvenor, top way to ruin someones sunday night poker. Debating whether its now even worth playing the remaining games... #dummyoutthepram
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I will ensure the guys from Grosvenor are aware of the newer posts on this thread.
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Hi guys, we are still seeking constructive feedback and ill be checking here weekly, add me on facebook (alex grosvenor) if you need a faster response. Tonight we have added another friendly rebuy with the "Mosh pit lite", a €10R €5kGTD kicking off just after the bigger mosh pit at 7.30pm.
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Alex
Tom told me at the IPO that all expired Goliath tickets would shortly be redated so they could be used for 2017. Simon confirmed above in early Nov that his had been done, but mine is still showing as expired on 16 Oct 2016. Will it be redated?
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Hi,
All tickets should have been re-added, let me know your alias and ill check and re-add if necessary.
thanks, Alex
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MintTrav
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Hi,
All tickets should have been re-added, let me know your alias and ill check and re-add if necessary.
thanks, Alex
Still hasn"t been done. In fact, the out-of-date ticket has now disappeared.
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Hi Trav,
I check this forum sporadically. Always go through customer service or ping my facebook account (alex grosvenor). I have credited these ticket. Just FYI, a lot of tickets we issue have a maximum consumption time of 100 days. This is purely internal and we will always re-issue.
All grosvenor tickets never expire. You have these now, any issues using, contact on the channels above preferably.
cheers, alex
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Hi Trav,
I check this forum sporadically. Always go through customer service or ping my facebook account (alex grosvenor). I have credited these ticket. Just FYI, a lot of tickets we issue have a maximum consumption time of 100 days. This is purely internal and we will always re-issue.
All grosvenor tickets never expire. You have these now, any issues using, contact on the channels above preferably.
cheers, alex
Hi
I had a bunch of tickets expire last Summer, can you look into this?
Username is r3dsimon
Cheers
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Hi Trav,
I check this forum sporadically. Always go through customer service or ping my facebook account (alex grosvenor). I have credited these ticket. Just FYI, a lot of tickets we issue have a maximum consumption time of 100 days. This is purely internal and we will always re-issue.
All grosvenor tickets never expire. You have these now, any issues using, contact on the channels above preferably.
cheers, alex
Hi
I had a bunch of tickets expire last Summer, can you look into this?
Username is r3dsimon
Cheers
Just checked this Simon, there was a 28+2 ticket that expired incorrectly, all other smaller tickets were used. There was also a £110 Goliath ticket that expired and was re-issued. I have re-issued the £30 ticket.
thanks, Alex
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Hi Trav,
I check this forum sporadically. Always go through customer service or ping my facebook account (alex grosvenor). I have credited these ticket. Just FYI, a lot of tickets we issue have a maximum consumption time of 100 days. This is purely internal and we will always re-issue.
All grosvenor tickets never expire. You have these now, any issues using, contact on the channels above preferably.
cheers, alex
Hi
I had a bunch of tickets expire last Summer, can you look into this?
Username is r3dsimon
Cheers
Just checked this Simon, there was a 28+2 ticket that expired incorrectly, all other smaller tickets were used. There was also a £110 Goliath ticket that expired and was re-issued. I have re-issued the £30 ticket.
thanks, Alex
TY ;D
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Hi Trav,
I check this forum sporadically. Always go through customer service or ping my facebook account (alex grosvenor). I have credited these ticket. Just FYI, a lot of tickets we issue have a maximum consumption time of 100 days. This is purely internal and we will always re-issue.
All grosvenor tickets never expire. You have these now, any issues using, contact on the channels above preferably.
cheers, alex
Dear Alex
Are you ****in joking me? Customer Services doesn"t reply to emails. Rory has told me before to send issues direct to him, which I have done, and still heard nothing back. You yourself said on 24 Jan that you would deal with this issue (which is just the latest of several) and did nothing about it til 12 March. Grosvenor Online"s customer support is a disgrace. Spend your time dealing with the customer issues (or improving your terrible software) instead of writing belated patronising messages.
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Hi Trav, apologies, it was never my intention to be patronising, our new customer service headquarters is UK based and much better at dealing with any issues you might have. Rory left grosvenor in February and we have been stretched, hence why i suggested the customer service centre or my grosvenor alex facebook page (which is checked more regularly), definitely not my intention to treat you with anything but respect. We are trying to give as much value as possible to APAT members, both online and in-club, appreciate the feedback regarding the product, which has not suffered serious problems for some months now.
regards, Alex
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How is everyone finding the Grosvenor software at the moment? Any issues get hold of me on the my facebook account Alex Grosvenor. Got a nice little freeroll on this coming Tuesday for anyone that fancies a bet on sport over the weekend and good luck to anyone that plays Walsall.
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Grosvenor online software running smooth. No crashing etc for a long time.
One slight prob, when I tick the box 'remember me' next to my username, it doesn't remember me next I log in.
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A few login niggles a couple of weeks ago but plain sailing since... :)
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Ok at moment
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Good stuff, thanks for the feedback guys. Yes the "remember me" button is a highly annoying bud that is in the "to fix" backlog.
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Good stuff, thanks for the feedback guys. Yes the "remember me" button is a highly annoying bud that is in the "to fix" backlog.
I have compatibility problems with Norton Internet Security, it takes a while to figure out how to get around it but none of the rival poker clients that I use (shhh) seem to have the same problem.
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Good stuff, thanks for the feedback guys. Yes the "remember me" button is a highly annoying bud that is in the "to fix" backlog.
I have compatibility problems with Norton Internet Security, it takes a while to figure out how to get around it but none of the rival poker clients that I use (shhh) seem to have the same problem.
brother and I have had the same problem. Norton doesn`t like something called suspicious cloud and deletes it which prevents it working. numerous calls to customer support got us nowhere. switched off firewall to install and it works now
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Ive had same problem
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£200 freerolls this week guys, £1,000 freeroll on Sunday! Good luck.
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(https://scontent.flhr2-2.fna.fbcdn.net/v/t31.0-8/19143818_10155768128325681_3401135118426135090_o.jpg?oh=54a8ecdcaf087cb1bd5a0f687e749927&oe=599B954A)
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Is it possible to play tournaments on mobile or just cash games at the moment?
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Is it possible to play tournaments on mobile or just cash games at the moment?
Tournaments have been rolled out on mobile devices. Not sure if it's just NLHE, or all variants, haven't needed to find out yet :)
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Is it possible to play tournaments on mobile or just cash games at the moment?
Tournaments have been rolled out on mobile devices. Not sure if it's just NLHE, or all variants, haven't needed to find out yet :)
I registered for the Stud side event. Did it start? If it did then that answers our question, NLHE only.
I am playing a tournament in Casino and hoping to play both :-(
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Is it possible to play tournaments on mobile or just cash games at the moment?
Tournaments have been rolled out on mobile devices. Not sure if it's just NLHE, or all variants, haven't needed to find out yet :)
I registered for the Stud side event. Did it start? If it did then that answers our question, NLHE only.
I am playing a tournament in Casino and hoping to play both :-(
Yes Craig you finished 13th..
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Thanks Carl. I should have confirmed whether it was supported on mobile devices before I registered.
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Hi guys, just to let anyone know the Goliath satellites are now ramping up, we expect decent overlays in the coming weeks. Super satellites are now running nightly, with a minimum of 10 seats guaranteed every night from tomorrow.
Remember you can win more than one ticket, you can transfer your ticket and tickets to events never expire with grosvenorpoker.com
Look forward to seeing a bunch of you there, we will be there in force with a chunky digital area by the smoking exit escalators and wish all APAT'ers the best of luck at what we hope will be the biggest Goliath yet.
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How do you sell a ticket on Grosvenor
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Can anyone help with this, I have never transferd a ticket, what info do I need?
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Can anyone help with this, I have never transferd a ticket, what info do I need?
I believe you just need to contact customer support with your details and the name and alias of the person you are transferring the ticket to, and they do the rest.
(If there is any payment involved, that needs to be arranged between yourselves)
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Can anyone help with this, I have never transferd a ticket, what info do I need?
I believe you just need to contact customer support with your details and the name and alias of the person you are transferring the ticket to, and they do the rest.
(If there is any payment involved, that needs to be arranged between yourselves)
Thanks Leigh, just need to find someone who wants a 550 GUKPT ticket
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Thin
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I presume your selling the ticket and not giving it away..... Ha ha
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Can anyone help with this, I have never transferd a ticket, what info do I need?
I believe you just need to contact customer support with your details and the name and alias of the person you are transferring the ticket to, and they do the rest.
(If there is any payment involved, that needs to be arranged between yourselves)
Thanks Leigh, just need to find someone who wants a 550 GUKPT ticket
Can't play Leeds then ?
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Can anyone help with this, I have never transferd a ticket, what info do I need?
I believe you just need to contact customer support
Good luck.
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Hi,
Does anyone know when the satelite tokens will be added to the Grosvenor accounts from the Staker Competition? Do I need to do anything? I have checked my e-mails and I haven't heard anything.
Thanks guys
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Can anyone help with this, I have never transferd a ticket, what info do I need?
I believe you just need to contact customer support with your details and the name and alias of the person you are transferring the ticket to, and they do the rest.
(If there is any payment involved, that needs to be arranged between yourselves)
Thanks Leigh, just need to find someone who wants a 550 GUKPT ticket
Can't play Leeds then ?
Holiday, no other 550 game before the ticket runs out
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Can anyone help with this, I have never transferd a ticket, what info do I need?
I believe you just need to contact customer support with your details and the name and alias of the person you are transferring the ticket to, and they do the rest.
(If there is any payment involved, that needs to be arranged between yourselves)
Thanks Leigh, just need to find someone who wants a 550 GUKPT ticket
Can't play Leeds then ?
Holiday, no other 550 game before the ticket runs out
They don't expire, it may drop from your online account, but Grosvenor will always have a record of the ticket being allocated to your account.
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Hi,
Does anyone know when the satelite tokens will be added to the Grosvenor accounts from the Staker Competition? Do I need to do anything? I have checked my e-mails and I haven't heard anything.
Thanks guys
Shirley, I asked Des before last weekend's online games, and he said although they would not be on in time for that, it would be sorted before the next online weekend. (The Welsh Championship)
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Nice one. Thanks.
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Hi guys, hope you are enjoying the site on all the platforms now, incase you missed it you can play on Windows, Mac, Mobile, Tablet and in-browser.
We have increased our satellite schedule recently and will be increasing it even further in the near future.
How are you guys finding the games? Soft/Tough? Anyone had any scores? Anyone managed to finish high on the cash game leaderboard? Be great to get your feedback.
cheers, Alex
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Hi guys, for anyone interested we have a great cash game promotion running this month https://www.grosvenorcasinos.com/poker/cash-game-bonanza
Also, for any of you tournament players who have not played in some time over the summer, keep an eye on your registered email address; UCOP is coming up and there is plenty of value on offer https://www.grosvenorcasinos.com/poker/ucop
thanks, Alex
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DEEPSTACK
Grosvenor Casinos can exclusively reveal details of the latest poker tour to join the 2019 line up - the Deepstack!
Details;
£130+20 buy-in
£12,000 Guarantee
Plus Deepstack side event on the Sunday
£10 buy-in Last Person Standing - 1 x 25/25 Seat GTD and capped at 10.
http://www.gukpt.com/deepstack/