Amateur Poker Association & Tour
Archive Boards => Archive => Betfair.com => Topic started by: scouse3465 on January 15, 2011, 12:45:05 PM
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Just to let people know if they playin betfair today they having problems paying out when you win . Just won sit and go and prob aint going to get credited in poker account until tommorrow . Just off phone with customer services, save any one else phoneing if happens to them.
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they must.ent have anymoney...... ;D ;D ;D.... ;)
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I"ve just attempted to buy in to a tournament and also made four attempts to buy in to different cash tables. On each occasion I got an error message saying something similar to "buy in failed"... but when I look at my account summary, all five buy ins have been deducted from the my account balance.
Not happy, email sent. >:(
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I"ve just attempted to buy in to a tournament and also made four attempts to buy in to different cash tables. On each occasion I got an error message saying something similar to "buy in failed"... but when I look at my account summary, all five buy ins have been deducted from the my account balance.
Not happy, email sent. >:(
Yeah same here for 11.15 $22 game and various 10/20c cash tables. Very poor and no response to my e-mail yet ???
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No email, no refund and now when I try to log in it says my username or password is incorrect -which they aren"t. Anyone else having similar problems logging in ?
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Hi Ian
Yes think lots of us having problems logging in. I tried to register for tonight"s friendly game at lunchtime and had same problem. Keeps saying wrong password. Was hoping this was going to be sorted before tonights game. Will try again when I get home.
Think Betfair has major problems at the moment.
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Thanks Debs, hope they sort it before the Furness Friendly tonight !
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It has been hit and miss for a few days on the login side. Now it"s total miss, can"t log on ::)
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Betfair announcement
Update to trapped funds between poker client and account
We apologise to all users that have been affected by this issue. We have been trying to resolve this as a matter of urgency, however a fix has still not been found.
The issue is a communication problem between our two internal payment systems. Rest assured that all funds are accounted for and once a fix has been found will be returned to the rightful players.
We are continuing our efforts to try and fix this issue and will update on this forum later on today (17th January)
Please do not call our helpdesk about the above issue. We are aware of all affected accounts and responding to individual queries will only slow down our teams in fixing the issues.
We regret any inconvenience this may have caused you and will endeavour to find a solution as quick as possible.
Poker Team
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Thanks Leigh but that still doesn"t explain why we can"t log in. Maybe they have just shut Betfair down whilst they sort it.
Going to be gutted if tonights Furness game doesn"t happen. Just love it on a Monday night.
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Going to be gutted if tonights Furness game doesn"t happen. Just love it on a Monday night.
If the game doesn"t happen, do I get to keep the Bounty ? :D
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Thanks Leigh but that still doesn"t explain why we can"t log in. Maybe they have just shut Betfair down whilst they sort it.
Going to be gutted if tonights Furness game doesn"t happen. Just love it on a Monday night.
Yep, appreciate that, just trying to pick info up from the Betfair Forum.
If I hear more, I"ll let you know.
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Thanks Leigh but that still doesn"t explain why we can"t log in. Maybe they have just shut Betfair down whilst they sort it.
Going to be gutted if tonights Furness game doesn"t happen. Just love it on a Monday night.
Yep, appreciate that, just trying to pick info up from the Betfair Forum.
If I hear more, I"ll let you know.
Thank you, much appreciated ;D
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Still problems with login. Support apologize and can"t say when there is a solution.
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On the Betfair Forum.....
Our engineering teams are still working on the underlying problem that is affecting our Poker, Arcade and Casino services. Currently all 3 products remain unavailable to our customers while work on resolving these issues. Once again we like to apologies for the inconvenience caused.
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Was really looking forward to a game the night as well :(
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Betfair announcement
Update to trapped funds between poker client and account
We apologise to all users that have been affected by this issue. We have been trying to resolve this as a matter of urgency, however a fix has still not been found.
The issue is a communication problem between our two internal payment systems. Rest assured that all funds are accounted for and once a fix has been found will be returned to the rightful players.
We are continuing our efforts to try and fix this issue and will update on this forum later on today (17th January)
Please do not call our helpdesk about the above issue. We are aware of all affected accounts and responding to individual queries will only slow down our teams in fixing the issues.
We regret any inconvenience this may have caused you and will endeavour to find a solution as quick as possible.
Poker Team
can.t be faierer than this.... things happen in live to test us so DONT lose your temper and smash your pc just relex go watch a movie or 2 or cut your toe nails .... or even better think about SPAIN sitting by the pool haveing a lovely cold beer then think why the hall wasent i there........mist another good weekend DAM
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o yes forgot think about the money you NOT going 2loose....................... ;) ONTILL 2maro >:(
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since switching to ongame, I have encountered problems with the software. on a couple of occassions I had been playing in tournaments that froze, and were eventually cancelled. On these occassions, I contacted support and was assured my buyins would be refunded, and they were. But I do have a MAJOR gripe with betfair for their perceived lack of forthcomingness or interest in keeping their players in the loop when things go wrong. All it would take is for customer support to read what gets posted in their chatbox, and RESPOND to players concerns... but this never happens. Then when I read about problems such as this issue of players funds being trapped, or casino players getting stiffed for winning too much in a poorly constructed promotion, my faith in trusting my money to such a company diminishes rapidly. How long did it take for betfair to pull their services offline when they knew their software had a glitch that required "emergency maintainance?.... too long.
I like playing on betfair, the player pool is grinder heaven... but there are plenty more fish in other seas as well. This might be the final straw for me, I will be watching and reading with interest to see how well betfair comes through this.
I suggest the powers at APAT do the same.
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o yes forgot think about the money you NOT going 2loose....................... ;) ONTILL 2maro >:(
or maybe the next day after tomorrow?????? :(
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since switching to ongame, I have encountered problems with the software. on a couple of occassions I had been playing in tournaments that froze, and were eventually cancelled. On these occassions, I contacted support and was assured my buyins would be refunded, and they were. But I do have a MAJOR gripe with betfair for their perceived lack of forthcomingness or interest in keeping their players in the loop when things go wrong. All it would take is for customer support to read what gets posted in their chatbox, and RESPOND to players concerns... but this never happens. Then when I read about problems such as this issue of players funds being trapped, or casino players getting stiffed for winning too much in a poorly constructed promotion, my faith in trusting my money to such a company diminishes rapidly. How long did it take for betfair to pull their services offline when they knew their software had a glitch that required "emergency maintainance?.... too long.
I like playing on betfair, the player pool is grinder heaven... but there are plenty more fish in other seas as well. This might be the final straw for me, I will be watching and reading with interest to see how well betfair comes through this.
I suggest the powers at APAT do the same.
since i switched to ongame iv had nothing but problems........dont worry about a thing....... cos every little things gona be alrite......wokeup this morin... rised with the riseing sun three little birds singen out side on the door step they where FROSE....so contacted custmer support at betfair they said we have a MAJOR GRIPE with little fethered friends in our system so wee put in a CHATBOX but got no RESPONCE...they said if they don.t get a RESPONCE there going to get TRAPPED and STIFFED.......Ilike playing on betfair the pool players are good anyway there r plenty of fish inthesea O mabe wee can feed the wee birds then they can become BIG birds then they can build a nest from STRAW........ ;D ;D..... :-* :-* :-*ALL APATERS