I purchased my trip to Las Vegas a couple of months ago and have been counting the days since. I am flying out of Manchester via Philadelphia on November 14th and returning on November 21st.
I come home from DTD to find an email in the inbox from Expedia
"Quote"
Dear Mr Smyth
The airline has notified us of a Major schedule change regarding your flights.
In order to discuss this schedule change and help you find alternatives if the change is unsuitable, please call us on + 44 (0) 203 355 0645 (normal costs apply) and one of our agents will be happy to help.
"Major" FFS am I now flying out of Aberdeen via Istanbul.
I ring them and I get a call centre somewhere. I seriously could not make head nor tail of what the changes were, she rattled off flight numbers and times faster than Usain Bolt on speed...... cue conversation
"Can you email me the changes please" says I
"Do you agree to the changes" says she
"I don't understand the changes, can you email them so I can read them" says I
Cue another five minutes whilst she tells me the changes and I got 5% of the conversation because she did the impossible - she speeded up and was doing 1,000 words a minute.....
"Can you email me the changes please" says I
"Do you agree to the changes" says she
The only way I was going to find out what the changes were was to agree it seems
"Yes I agree" says I
"You agree to the changes?" says she
"Yes" sighs I
"Email sent and itinerary updated" says she "Have a good day"
10 minutes later the email arrives and it seems that the only change is a later take off on the Philadelphia/Vegas leg
FFS couldn't they have emailed the change and asked for a confirmation back that it was ok it's still 2 months 1 week 6 days (who's counting) until I go instead of making me call and be confused
Priceless....