I never stopped to consider what would happen if I'd chosen a different path. I enjoy my work and a large part of it is Warehouse Management Systems Support.
There's an uneasy friendship between being a single point of contact and anonymity; living on the verge of corporate recognition and total isolation. Do we all think of what we do as such a noble pursuit? Do we go to work thinking that we will save the world?
As I sat at my desk mindlessly plucking at my keyboard, the phone rings. I pick it up and it is the Service Desk.
"There is a call in your queue and the user is chasing" The anonymous female voice was the sort of off-key, grating sound that you could only tolerate in small doses. I wondered what it must be like to be married to that voice. Knowing that every conversation is a form of Chinese water torture. Could there be someone out there who finds that sound bearable? Melodious even?
I fired up the Service application, the text in the call was as usual Jibberish so I called the person who raised the call
"This is IT Supply Chain how can I help you?" says I
"Hi, I can't see the box on the screen I usually see, can you tell me what I'm doing wrong?
What you're doing wrong is calling me as if I live to figure out what kind of crap you have done to get to this point. As if without any detailed information, I will be able to diagnose your problem and present a one-button solution that will make everyone happy.
"What application transaction are you in?" says I
As they prattle on, instead of answering my question, they go on and on about what they want to do, as if they expect me to have super powers and I can see their screen. They keep talking as if to provide enough information to allow me to do their work for them.
"I just realized what your problem is." says I,
"Page down" says I
"Oh there it is"
Priceless..... I love my job