Has anyone else had this problem....
I was playing in a rebuy tournament that had 2K chips and 2K rebuys with a nice 6K addon after an hour of donking. I was doing ok untill in the last hand before the break I got coolered KK < AA. I went to double rebuy and addon as the addon break had started.
The software offered me a rebuy which I took. There was no offer of another rebuy, but the addon was offered so I took that. The addon button then turned into a "processing" button.
Sadly there was no "process" and I played the rest of the tourney micro stacked (well for the 5 mins it took me to donk off 8BBs).
I rang up 888 to complain.
They said that no money had been taken from my account for the addon.
Not the point I said.
They then admitted that there is a fault with their software on the rebuy tourneys, that they are trying to resolve (sooooon - I'd imagine)
I then asked why on earth they continued to run rebuys if they were aware they had a problem with the software?
Couldn't get an answer for this as this was a question for the technical team (who they couldn't pass me on to)
sigh just sigh
I try and be positive about this site (the freezeouts are superb
) but this sort of service just seems wrong