Archive Boards > PokerStars Discussion
Access to account
Santino67:
--- Quote from: stone on March 25, 2012, 17:48:54 PM ---
I did wrestle control back of my hotmail account by recovering the account via security questions and deleting the said hacking alternative email id, changing security questions and making it a hard password.
--- End quote ---
The security question is wrong ??? Tried to go through the online questionnaire route but no reply from Hotmail either. 4 e-mails to Pokerstars support & security appear to have fallen on deaf ears now :"(
Santino67:
--- Quote from: Santino67 on March 26, 2012, 23:13:49 PM ---
--- Quote from: stone on March 25, 2012, 17:48:54 PM ---
I did wrestle control back of my hotmail account by recovering the account via security questions and deleting the said hacking alternative email id, changing security questions and making it a hard password.
--- End quote ---
The security question is wrong ??? Tried to go through the online questionnaire route but no reply from Hotmail either. 4 e-mails to Pokerstars support & security appear to have fallen on deaf ears now :"(
--- End quote ---
5 days on and still no access >:( Thanks to some help from Des I did actually get a phone call from them at 9pm on Tuesday, unfortunately I missed it and they"ve never rang me back since >:( I"m now back to square one having sent another 2 e-mails which haven"t had reply ::) . I have to say though, Hotmail/Microsoft are just a complete and utter joke, verging on requiring a government bail-out to make their sorry ass look respectable again!!!
Sef:
Hope you get it sorted soon mate, slow CS is always a pain in the brain
Des:
--- Quote from: Santino67 on March 29, 2012, 11:56:41 AM ---
--- Quote from: Santino67 on March 26, 2012, 23:13:49 PM ---
--- Quote from: stone on March 25, 2012, 17:48:54 PM ---
I did wrestle control back of my hotmail account by recovering the account via security questions and deleting the said hacking alternative email id, changing security questions and making it a hard password.
--- End quote ---
The security question is wrong ??? Tried to go through the online questionnaire route but no reply from Hotmail either. 4 e-mails to Pokerstars support & security appear to have fallen on deaf ears now :"(
--- End quote ---
5 days on and still no access >:( Thanks to some help from Des I did actually get a phone call from them at 9pm on Tuesday, unfortunately I missed it and they"ve never rang me back since >:( I"m now back to square one having sent another 2 e-mails which haven"t had reply ::) . I have to say though, Hotmail/Microsoft are just a complete and utter joke, verging on requiring a government bail-out to make their sorry ass look respectable again!!!
--- End quote ---
Nothing this morning? I"m talking to my guy over there at the moment, will bring this up Grant.
Santino67:
--- Quote from: Des on March 29, 2012, 12:08:29 PM ---
--- Quote from: Santino67 on March 29, 2012, 11:56:41 AM ---
--- Quote from: Santino67 on March 26, 2012, 23:13:49 PM ---
--- Quote from: stone on March 25, 2012, 17:48:54 PM ---
I did wrestle control back of my hotmail account by recovering the account via security questions and deleting the said hacking alternative email id, changing security questions and making it a hard password.
--- End quote ---
The security question is wrong ??? Tried to go through the online questionnaire route but no reply from Hotmail either. 4 e-mails to Pokerstars support & security appear to have fallen on deaf ears now :"(
--- End quote ---
5 days on and still no access >:( Thanks to some help from Des I did actually get a phone call from them at 9pm on Tuesday, unfortunately I missed it and they"ve never rang me back since >:( I"m now back to square one having sent another 2 e-mails which haven"t had reply ::) . I have to say though, Hotmail/Microsoft are just a complete and utter joke, verging on requiring a government bail-out to make their sorry ass look respectable again!!!
--- End quote ---
Nothing this morning? I"m talking to my guy over there at the moment, will bring this up Grant.
--- End quote ---
Thanks Des, still nothing so far. I"m working 2-10 today & tomorrow so I"ll PM my mobi number to you as that"s probably the easiest way to contact me again till tomorrow morning.
Cheers
Grant
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