Archive Boards > PokerStars Discussion
Access to account
Santino67:
--- Quote from: sharplea on March 25, 2012, 16:55:53 PM ---
--- Quote from: Santino67 on March 24, 2012, 18:35:57 PM ---
--- Quote from: Santino67 on March 24, 2012, 17:51:05 PM ---
--- Quote from: Paulie_D on March 24, 2012, 17:07:43 PM ---
--- Quote from: Santino67 on March 24, 2012, 16:42:16 PM ---
After playing in the first 2 league games successfully I"m now unable to access my account to play week 3. Pokerstars is advising me I have an incorrect password. I"ve also had a simliar problem with my MSN/Hotmail log in today. Any ideas how to contact customer support?
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Hmmm...I hope you haven"t been hacked.
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Are there any Pokerstars staff linked to APAT who could find out Paul?
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Can someone please contact stars for me, even just e-mail them on my behalf with my username SantinoAPAT. I"ve just confirmed that my Paypal account has been hacked and someone has withdrawn my money, my hotmail isn"t accessible (if i reset my password the new password will be e-mailed to ro******@yahoo.co.uk, which isn"t mine) and I"m pretty sure my Stars account will now be getting trashed >:( :"(
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Nothing on OPR or PTR.
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Apols for my ignorance Adam, not sure what OPR or PTR are? I"ve emialed Stars security last night and still had no reply yet >:(
stone:
Sorry to say Grant that this is a familiar story as exactly the same happened to me over Christmas. Ironically it was Pokerstars who alerted me to a potential hacking problem. It does happen to the best of us even Daniel Negranu!
It took me a week in total to get a resolution.
I did wrestle control back of my hotmail account by recovering the account via security questions and deleting the said hacking alternative email id, changing security questions and making it a hard password.
My advice is to :
1) Try to borrow or use another device to reset your hotmail (I did it via an IPHONE). This is in case you have VIRUS or keylogger trojan etc.
2) Inform support@pokerstars.com that you have been hacked and to make sure that the account is frozen until this gets resolved.
3) Open up a GMAIL account as this is a lot more secure with two phase login process
4) Make the request to pokerstars to change your email ID
5) Ask for a PIN code that forms a two stage commit to access the Pokerstars site.
6) Come up with a password scheme so that you have different passwords for each application you have. Its a pain but the only way IMO.
Hope this helps, when the dust settled for me I put my issue down to a rogue Facebook page/app that asked me for confirmation/relogin with my password and it snowballed from there, given I work in IT I should have known better!
KarmaDope:
OPR is a site that tracks tournaments.
PTR is a site that tracks cash play.
They both show records of when you play = so I could see that according to those sites, your money hasn"t been played with. Might have been withdrawn - but not played with.
Santino67:
Thanks for looking at that Adam. I"m really very concerned at the lack of communication to/from Pokerstars. It"s shabby tbh, that I"ve not even had an automated e-mail from them acknowledging that someone"s looking into it, despite e-mailing their support@ and security@ contacts in the past 48 hours >:( . For such a huge business I"d certainly expect a bit more, I may only be a small fish in a big pond here but it"s poor to just ignore any customer.
WYoung83:
I always found stars CS to be generally ok. Way better than FTP anyway. I had log in problems a few months back and it got sorted within 1 day. But i never actually found out why i couldnt get on.
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