Archive Boards > William Hill Poker Discussion
William Hill Service -Disussion
APAThetic:
--- Quote from: Des on May 09, 2012, 08:23:41 AM ---
--- Quote from: Sugar_Free on May 09, 2012, 07:54:21 AM ---
They"ve been doing it with all our satellites it seems. I"m still waiting to be credited for 7th place from the satellite on 1st May. Seems they use the payout structure at the start of the game and pocket the late entry money.
--- End quote ---
Woah - that"s quite an allegation and one I will be looking into directly with William Hill.
--- End quote ---
I emailed WH regarding non-payment of £6.60 for my 3rd place in the APAT Welsh Online Satellite 1 and this is the reply:
"This is Isobel from the Support Team.
We confirm that we have received your email with regard to your concern. Firstly, in compliance with our new standard procedures, kindly provide us the following details in order to proceed with your query:
- Full name
- Registered email address
- Registered billing address with Post code
- Username
- Date of birth
- Answer to security question:
- Registered phone/mobile number
- Last 4 digits of registered credit/debit card
Thank you and have a nice day.
Best Regards,
Isobel
William Hill Poker Support"
I had to send them some of the info to get a £5.50 refund for a previous problem (an earlier rebuy tournament where some of us couldn"t add-on), but I think the amount of info they are requesting that I send by email is a bit excessive, what do you guys think? I don"t mind sending some of it, but come on, they"ll want my DNA if I cash in a £10 S"n"G!!
I did reply to WH questioning the amount of info they want, but haven"t received a reply yet.
I"ve (attempted to) attached a screenshot of the lobby for the Sat 1. Although it was taken while there was still two players remaining. The prize info on the left of the lobby shows 4 places paid, yet as you can see on the right it shows £0 for positions 3 and 4. (I"m OnlyRaiseRags btw).
AAroddersAA:
--- Quote from: APAThetic on May 09, 2012, 17:07:06 PM ---
--- Quote from: Des on May 09, 2012, 08:23:41 AM ---
--- Quote from: Sugar_Free on May 09, 2012, 07:54:21 AM ---
They"ve been doing it with all our satellites it seems. I"m still waiting to be credited for 7th place from the satellite on 1st May. Seems they use the payout structure at the start of the game and pocket the late entry money.
--- End quote ---
Woah - that"s quite an allegation and one I will be looking into directly with William Hill.
--- End quote ---
I emailed WH regarding non-payment of £6.60 for my 3rd place in the APAT Welsh Online Satellite 1 and this is the reply:
"This is Isobel from the Support Team.
We confirm that we have received your email with regard to your concern. Firstly, in compliance with our new standard procedures, kindly provide us the following details in order to proceed with your query:
- Full name
- Registered email address
- Registered billing address with Post code
- Username
- Date of birth
- Answer to security question:
- Registered phone/mobile number
- Last 4 digits of registered credit/debit card
Thank you and have a nice day.
Best Regards,
Isobel
William Hill Poker Support"
I had to send them some of the info to get a £5.50 refund for a previous problem (an earlier rebuy tournament where some of us couldn"t add-on), but I think the amount of info they are requesting that I send by email is a bit excessive, what do you guys think? I don"t mind sending some of it, but come on, they"ll want my DNA if I cash in a £10 S"n"G!!
I did reply to WH questioning the amount of info they want, but haven"t received a reply yet.
I"ve (attempted to) attached a screenshot of the lobby for the Sat 1. Although it was taken while there was still two players remaining. The prize info on the left of the lobby shows 4 places paid, yet as you can see on the right it shows £0 for positions 3 and 4. (I"m OnlyRaiseRags btw).
--- End quote ---
Would it not be easier to use the live chat?
AMRN:
I was gonna go ask for a refund of my $5.50 buy in and $5.50 rebuy given that the tourney was so knackered.... however given all the trouble others are having, I really don"t need the stress, and will just write the $11 off (yeah I know, I did that the moment I bought in)
I play most of my play on another iPoker skin, and the customer service from that provider is excellent - they simply cannot do enough to help. William Hill are really not making themselves look very good at the moment, and my account will be emptied as soon as the partnership with APAT ends.
APAThetic:
--- Quote ---
Would it not be easier to use the live chat?
--- End quote ---
I tried the live chat for my initial problem (not being able to add-on) and it was a girl called Isobel who told me:
"..please understand that we do not issue a refund for any game"
and
"..I am sorry, but we really do not make any refund just because you were at a disadvantage position on the game"
These are exact quotes from the chat log, as I took a screenshot.
Unfortunately, Isobel is the support person who replied via email to my latest situation (non-payment of satellite winnings). I really don"t think she"s got a clue.
AJDUK:
I have also had unsuccessful dealings with Isobel, both via email and online chat. I can also confirm she is a waste of space. I wouldn"t be surprised if "Isobel" is a bot.
I was also asked to supply my whole life story via email (same as you above) and that was only the beginning. There was a slew of other stuff they asked for after that. They don"t tell you that the first list is just "preliminary security checks". Beyond that I told her to forget it and I would be closing my poker account with them as soon as the association with APAT ends. She wan"t bothered and I received no further emails. I told her that I had been a client for a long time but it cut no ice.
Shame because WH was the first online poker account I had back in 2002 and also the first bookmaker I opened a credit account with back in errr 1990. They"ve really done themselves no favours with their terrible customer service.
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