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William Hill Service -Disussion

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Paulie_D:
Folks.

The last 16 pages have been primarily devoted to the (not undeserved) issue regarding WH customer service and satellites etc.

For that reason, and since we already have an "official" thread, I"m renaming this and moving it to the WH board.

Please continue this over there.

Ta,

Paulie.

APAThetic:
I was looking forward to playing in tonight"s Welsh Online Championship, but as I have still not been paid by William Hill for my 3rd place finish in an earlier satellite I"m not playing. I"m still trying to get the matter resolved, but it looks as if I"m already on the "do not reply" list after just 3 emails. I"ve tried sending another today, but until it"s sorted I"ll not be playing on their site.

Good luck to all who play tonight and see some of you in Cardiff next week.

Cyntaf:
Wow, not a happy thread and i can see why.

I have had a very much worse experience recently with a large compnany.After  all of the complaining in the world, firstly [polite to more serious] onto threatening to take my business elsewhere. I eventually ended up coming back to (B.T.) as the company that i was giving my new business to(Sky B/Band n phone), gave me three different quotes and could not confirm to me just what i would be paying a month. They hung up on me twice, even though i was new business as my mac code suggested i was now a customer with an account number. Is this really how we are to live our lives.

There has got to be a position here(market) for a site with.......proper and unbiased opinions who to steer clear of. Should the masses get involved, we could see the likes of(remember the old emails) ie don"t use Texaco for petrol until they reduce prices dramatically. Then don"t use Mobil etc...........until we decide what to pay for fuel.

Unfortunately this won"t count in this instance until everybody stops playing on W.H. This would be hard to enforce as, e.g. i do not have probs at the moment, and it is very hard to have people follow you because of your unfortunate experience when it does not affect them. The same company as i mention above(Sky) have given lifetime freebies to a member of my family for letting them down. I will not go there though, for they could not sort out a new account and i felt that the future did not bode very well for me. Therfore i stuck with the devil i know, not great business sense, but what are you gonna do, huh?

APAThetic:
Received a reply from WH 19/05/12 saying they were looking into my £6.60 non payment. No further news up to today so I sent a reminder email. I then logged onto my WH account (not to play I might add) and found I"d been credited with an £11 "bonus" on 22/05. I presume this is the resolution of my case, but strange they didn"t email me if that"s the case.

P.S. Only 2 sleeps to go "til Cardiff  ;D

Rhino56:
I too have had 3 more E mails from William hill, first from Camille, basically the same as her earlier one threatening to block my E mails. Then one from Luke, stating the problem has been resolved and that I have been credited with a live event ticket. The problem is I can"t see the ticket on my account and that I have already paid in to the Welsh Open.
A third one from from Rishe crediting my account with £13.20 for the earlier satellite I believe I should of been paid £6.
I"m sure this topic will be further well discussed in Cardiff. Looking forward to meeting up with some old friends and making new aquaintances. Good luck to all in the event.

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