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IPoker Problems

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monkeyman:
After an abortive attempt on a cash table (dealt KK second hand, lost connection before I could raise), I"ve just spent an hour on the phone to Talktalk to try and get to the bottom of it. After talking to an Indian call centre who didn"t have the foggiest what I was talking about and having been passed around the houses, as a last resort I decided to ring Talktalk"s sales number. The chap I got through to was very helpful and after I explained the situation, put me through, via another 3 transfers, to another UK based call centre where the operator seemed to know of ongoing issues between Ipoker and Talktalk (Halle-bloody-lujah!). He said that talks between the two parties are ongoing over the weekend and asked if I would leave things for 48 hours before taking it further. I will probably do as requested, but have told Talktalk I will be cancelling my contract with them due to their service being unfit for purpose if the issue isn"t resolved within the timescale stated.
 Thanks to the appalling service offered by Talktalk, I will not be taking part in tonight"s national.
 One final thing, if anyone is interested, Talktalk"s head office number is 0208 8965000

Outlander:
likewise, hours spent talking to South African and Indian call centres then eventually patched through to TT"s UK customer services, who have offered a goodwill gesture of £5 off bill for a few months because I explained that for me access to BlueSquare was now my prime reason for wanting broadband (although family might not agree with me) and if I couldnt use the site with TT I"d have to close my TT account. It"s been two weeks now and nothing done, surely they either turn the clock back two weeks on their settings or do nothing -which seems to be the case - and lose customes to other broadband providers - any recommendations for alternatives?

SirPercival:
I am with AOL and have contacted them twice now. The first call was an Indian call center who knew nothing of the issues. The second call was much better in that the guy spoke to a supervisor who was aware of the problem. They couldn"t give me a timescale for a resolution and said they were working with BlueSquare on a fix. they claimed that Bluesquare updated some security settings and there as been some kind of conflict since.

I have also contacted BlueSquare again and this was their response.

Many thanks for your email regarding your connection issues

I can confirm I can not provide you with a timescale on this matter, though I
can asure you this is being dealt with as a matter of urgency and should be
sorted sooner than later.We apologise for any inconvenience caused.


Moving forward, should you require any assistance now or in the future then
please do not hesitate to contact us.

Thanks for choosing Blue Square Poker,

Janelle
Customer Services Team
Blue Square

monkeyman:
I"ve been doing some more thinking on this subject and have come to the conclusion that since I"m only 10 days into my contract with Talktalk, I intend cancelling and moving my business elsewhere. Anyone got any suggestions as to who I should use? I"m not at all bothered about being able to downloading material; all I want to be able to do is have a reliable connection to each of the poker sites I use and watch video clips on the Racing Post"s website.    

tumblet:
I have had 02 broadband for about 9 months now, and have never had a problem at all, and its even cheaper if u have a o2 number..

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