Poker Forum > National Online League
Online League - Matchday 7 - Connection Problems
Waz1892:
--- Quote from: BOINGBLITZ on July 04, 2011, 12:42:22 PM ---
If 888 want to pay out the winners, that is fine.....so long as all the losers who couldnt even get back in get paid $11 too.
--- End quote ---
Agreed, would be most harsh on those that didn"t experience any tech issue not to be paid out. 888 have to take it on the chin, and thus also pay those who couldn"t continue the buy in back or at least an equally tournament token.
Shortstack:
Dear Member,
Thank you for contacting us.
I am happy to state that the disconnection issue we had last night was resolved and on behalf of 888poker, I apologize for the inconvenience that this disconnection may have caused you.
I am pleased to state that your account has been refunded the total buy-in amount for the tournament(s) you were participating in at the time of the disconnection. If there are any discrepancies on your account which you would like us to investigate further, please contact us with the tournament ID(s) in question.
In addition to your refund, our team is planning a few activities, which I am sure you will appreciate, in the coming days, so check your inbox today for more details to come.
I thank you for your patience and understanding while we worked to resolve this matter and would like to reassure you that 888poker is your home for safe, secure, licensed and regulated gaming.
If there is anything that we can do for you, please contact us again and one of our member support representatives will be more than happy to assist you.
Sincerely
Daniel Wade
Support Manager
888poker.
No money has been credited though.
gerry5421:
--- Quote from: Shortstack on July 04, 2011, 15:06:40 PM ---
Dear Member,
Thank you for contacting us.
I am happy to state that the disconnection issue we had last night was resolved and on behalf of 888poker, I apologize for the inconvenience that this disconnection may have caused you.
I am pleased to state that your account has been refunded the total buy-in amount for the tournament(s) you were participating in at the time of the disconnection. If there are any discrepancies on your account which you would like us to investigate further, please contact us with the tournament ID(s) in question.
In addition to your refund, our team is planning a few activities, which I am sure you will appreciate, in the coming days, so check your inbox today for more details to come.
I thank you for your patience and understanding while we worked to resolve this matter and would like to reassure you that 888poker is your home for safe, secure, licensed and regulated gaming.
If there is anything that we can do for you, please contact us again and one of our member support representatives will be more than happy to assist you.
Sincerely
Daniel Wade
Support Manager
888poker.
--- End quote ---
lol i just posted one somewhere else too , will remove mine to save confusion , same email anyway
gerry5421:
although no refund in the account yet , am i expecting to much ha ha
samuel_9:
cassanova network he must have been on the job
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