Poker Forum > National Online League
Online League - Matchday 7 - Connection Problems
Swinebag:
My experience of 888 support is mixed. Emailing is a complete waste of time as issues are rarely resolved and so far always beyond the promised 48 hours.
I do find that live chat is the best way to get things resolved, though they can be a bit slow on the uptake.
I remember complaining about a rebuy glitch in the software and how not being able to purchase an add on had wrecked my tourney. After a bit of tooing and froing they refunded me my buyin and the 2 rebuys I had bought, even though I was still in the tourney (albeit micro stacked).
What I am really trying to say is that, despite the frustration of the APAT game last night, these crashes happen. But in general the site has a lot of integrity and goes the extra mile to try and keep customers happy. I"m pretty sure that 888 will do the right thing here and talk of never playing the site again does not really help anyone.
Shogun112:
The people who have lost their buy-in, probably need to ask for it back from support.
samuel_9:
rob you r a genius i agree withyou 1 hundred persent well said sir
bear21:
As a few have said , money to be refunded, all points for the games last night to be disallowed and winnings to be kept by the players , its 888"s fault so they should be the ones to lose some money, not fair on the teams and players who were sat out so back to square one LOl
As it this will happen ::) ::)
Shogun112:
--- Quote from: bear21 on July 04, 2011, 15:59:25 PM ---
As a few have said , money to be refunded, all points for the games last night to be disallowed and winnings to be kept by the players , its 888"s fault so they should be the ones to lose some money, not fair on the teams and players who were sat out so back to square one LOl
As it this will happen ::) ::)
--- End quote ---
888 will more thn likely be able to claim conequential loss from the network, so they more than likely will not lose out by paying back buy-ins.
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