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Online League - Matchday 7 - Connection Problems

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PHIL_TC:
Dear Philip,

Thank you for contacting us. My name is Marisa, Member Support Representative for 888poker and I will be assisting you today.

First of all I would like to apologize for the inconveniences that the general disconnection on the tournament "APAT Online National League Division 1 Matchday 7" with ID number "31669742" may have caused you.

I am happy to inform you that $11 corresponding to the buy-in amount have been refunded to your account.

Unfortunately we are unable to refund the $600 for beer and chocolate hobnobs that you requested. We apologize for the inconvenience caused and thank you for your patience and understanding in this matter. If you require further assistance in this or any other matter, please feel free to contact us - we are here for you 24 hours a day, 7 days a week.

Kind regards,
Marisa M.
Member Support Representative
http://www.888poker.com

Good news on the $11... bad news on the $600 ;D

fandango:
I gave them a friendly phone call... They was happy to reimburse me the buy back.. ( they also gave me a $599 bonus for the trouble, they reckon that some greedy beggars had been asking for $600!!.. sigh)  :D

SirPercival:
Used the online help - money to be refunded within the hour

Paulo S.: Thank you, Stuart.
Paulo S.: How may I help you?
me: last night i was disconnected during tournament 31669697
me: I believe everyone else was too
me: by the time i could reconnect I had been blinded out
Paulo S.: Yes. We had some disconnection issues yesterday.
Paulo S.: Please bear with me. I am checking your game history.
Paulo S.: Thank you for waiting, Stuart.
me: no problem
Paulo S.: I have seen on your game history that you experienced a disconnection on tour 31669697 yesterday.
me: yes
Paulo S.: The tournament was: APAT Online National League Division 2 Matchday 7
me: yes
Paulo S.: Our system normally does the automatic refund.
me: it hasn"t so far
Paulo S.: In this case, this did not happen.
Paulo S.: We can do it manually, Stuart.
me: ok, thanks
Paulo S.: Within the next hour, the buy-in refund will be done.
me: thank you
Paulo S.: Is there anything else I can assist you with, in the meantime?
me: yes actually, could you make sure that no West Midlands players receive a refund from the Div 1 game, just for the entertainment value
Paulo S.: sure, sounds like fun
me: great, thanks very much
Paulo S.: Thank you for chatting with us today, before you go, please allow me to bring your attention to one of our many ongoing promotions:


[edit: Money was refunded within the hour as promised]

Mikeyboy9361:
Phone number please?

SirPercival:

--- Quote from: Mikeyboy9361 on July 04, 2011, 21:37:27 PM ---
Phone number please?

--- End quote ---


I used the online help (link in cashier). Took about 2 minutes.

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