Author Topic: pay out problems  (Read 9920 times)

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ck1888

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Re: pay out problems
« Reply #15 on: January 17, 2011, 19:59:13 PM »
Was really looking forward to a game the night as well  :(
"Only two things are infinite, the universe and human stupidity, and I'm not sure about the former"

samuel_9

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Re: pay out problems
« Reply #16 on: January 17, 2011, 20:41:05 PM »

Betfair announcement



Update to trapped funds between poker client and account


We apologise to all users that have been affected by this issue. We have been trying to resolve this as a matter of urgency, however a fix has still not been found.

The issue is a communication problem between our two internal payment systems. Rest assured that all funds are accounted for and once a fix has been found will be returned to the rightful players.

We are continuing our efforts to try and fix this issue and will update on this forum later on today (17th January)

Please do not call our helpdesk about the above issue. We are aware of all affected accounts and responding to individual queries will only slow down our teams in fixing the issues.

We regret any inconvenience this may have caused you and will endeavour to find a solution as quick as possible.

Poker Team
can.t be faierer than this.... things happen in live to test us  so DONT lose  your temper and smash your pc   just relex go watch a movie or 2  or cut your toe nails .... or even better think about SPAIN sitting by the pool haveing a lovely cold  beer  then think why the hall wasent i there........mist another good weekend  DAM

samuel_9

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Re: pay out problems
« Reply #17 on: January 17, 2011, 20:48:42 PM »
o yes forgot think about the money you NOT going 2loose....................... ;) ONTILL 2maro >:(

Shonky

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Re: pay out problems
« Reply #18 on: January 18, 2011, 12:51:04 PM »
since switching to ongame, I have encountered problems with the software.  on a couple of occassions I had been playing in tournaments that froze, and were eventually cancelled.  On these occassions, I contacted support and was assured my buyins would be refunded, and they were.  But I do have a MAJOR gripe with betfair for their perceived lack of forthcomingness or interest in keeping their players in the loop when things go wrong.  All it would take is for customer support to read what gets posted in their chatbox, and RESPOND to players concerns... but this never happens.  Then when I read about problems such as this issue of players funds being trapped, or casino players getting stiffed for winning too much in a poorly constructed promotion, my faith in trusting my money to such a company diminishes rapidly.  How long did it take for betfair to pull their services offline when they knew their software had a glitch that required "emergency maintainance?.... too long.

I like playing on betfair, the player pool is grinder heaven... but there are plenty more fish in other seas as well. This might be the final straw for me, I will be watching and reading with interest to see how well betfair comes through this.
I suggest the powers at APAT do the same.  

Santino67

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Re: pay out problems
« Reply #19 on: January 18, 2011, 14:51:11 PM »

o yes forgot think about the money you NOT going 2loose....................... ;) ONTILL 2maro >:(


or maybe the next day after tomorrow??????  :(
APAT Scottish Amateur Champion 2011 :~)
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samuel_9

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Re: pay out problems
« Reply #20 on: January 18, 2011, 18:57:27 PM »

since switching to ongame, I have encountered problems with the software.  on a couple of occassions I had been playing in tournaments that froze, and were eventually cancelled.  On these occassions, I contacted support and was assured my buyins would be refunded, and they were.  But I do have a MAJOR gripe with betfair for their perceived lack of forthcomingness or interest in keeping their players in the loop when things go wrong.  All it would take is for customer support to read what gets posted in their chatbox, and RESPOND to players concerns... but this never happens.  Then when I read about problems such as this issue of players funds being trapped, or casino players getting stiffed for winning too much in a poorly constructed promotion, my faith in trusting my money to such a company diminishes rapidly.  How long did it take for betfair to pull their services offline when they knew their software had a glitch that required "emergency maintainance?.... too long.

I like playing on betfair, the player pool is grinder heaven... but there are plenty more fish in other seas as well. This might be the final straw for me, I will be watching and reading with interest to see how well betfair comes through this.
I suggest the powers at APAT do the same. 
since i switched to ongame iv had nothing but problems........dont worry about a thing....... cos every little things gona be alrite......wokeup this  morin... rised with the riseing sun three little birds singen out side on the door step  they where FROSE....so contacted  custmer support at betfair they said  we have a MAJOR GRIPE with little fethered friends in our system so wee put in a CHATBOX but got no RESPONCE...they said if they don.t get a RESPONCE there going to get TRAPPED and STIFFED.......Ilike playing on betfair  the pool players are good  anyway there r plenty of fish inthesea O mabe wee can feed the wee birds then they can become BIG birds then they can build a nest from STRAW........ ;D ;D..... :-* :-* :-*ALL APATERS