Communities > APAT Belgium
S8 - Belgian Online Amateur Poker Championship, Sunday 28th September 2014
inthebelly:
Hi Tom,
I Appreciate your efforts in resolving the problems, thank you.
I have google chrome on my desktop and my Java is fully up to date but the problem still occurred. I don"t understand that it can work perfectly for nearly 3hours then suddenly crash and not work again. I would need a better explanation than what is being given by Bwin before trusting that the problem will not occur again mid tournament.
As for the policy regards refund and compensation, I understand that nobody knows what might have happened if I was active (blown up no doubt lol) and I realise this is what most other rooms would offer but in the circumstance I don"t think it would have hurt them to offer a couple of free tournament tickets as compensation for us to use to gain our confidence in the software again. The cost to them would be minimal and obviously would be good for their PR.
Anyway I will once again try to get on to my account later and see if i have received the refund.
Thanks
inthebelly:
--- Quote from: LombBomb on October 01, 2014, 13:51:11 PM ---
When I download the client, I can never get this to work and it keeps freezing. So I have to log into the Bwin website and choose the "Play instantly" option under the poker tab. On Sunday it took me about 2 hours to register because the client kept freezing. I know you guys are doing your best, but the user experience on Bwin leaves a lot to be desired.
--- End quote ---
I didn"t realise they had a play instantly option through your browser! Could I have attempted to log in through this Sunday and continued the tournaments I was playing?
DodgyEnd (Tom APAT.be):
--- Quote from: inthebelly on October 01, 2014, 13:54:33 PM ---
--- Quote from: LombBomb on October 01, 2014, 13:51:11 PM ---
When I download the client, I can never get this to work and it keeps freezing. So I have to log into the Bwin website and choose the "Play instantly" option under the poker tab. On Sunday it took me about 2 hours to register because the client kept freezing. I know you guys are doing your best, but the user experience on Bwin leaves a lot to be desired.
--- End quote ---
I didn"t realise they had a play instantly option through your browser! Could I have attempted to log in through this Sunday and continued the tournaments I was playing?
--- End quote ---
Never tried this option to be honest... But you might try to get online.
inthebelly:
just logged into my Bwin account through the sportsbook (still no log in on poker software possible)
my buy ins have not been refunded but i have $40 of tournament dollars ( what use when the software wont work!)
MintTrav:
Tom, I have Googe Chrome and Java is up to date. I found it horrendously difficult to find the tournament but got there eventually. I understand the refunds policy - a bit annoying when I was really well stacked in the 700+ runner $5 tournament. If that one has also been refunded and I have £50 in my account, I"ll be satisfied. Thanks for your efforts.
I would like to play on the site again following my experience in the $5. I"m sure your APAT players are different, but the calls I was getting were scary. Must be similar to what it was like to play years ago.
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