Communities > APAT Belgium
S8 - Belgian Online Amateur Poker Championship, Sunday 28th September 2014
inthebelly:
Any update from your Bwin contact Tom?
DodgyEnd (Tom APAT.be):
--- Quote from: inthebelly on September 30, 2014, 18:40:00 PM ---
Any update from your Bwin contact Tom?
--- End quote ---
I have... but I"m not happy. My contact is not available this week, but his colleague got back to me.
But they only wanted to give a partial refund, which is not fine by me.
I"m only satisfied when I get you guys a full refund... and I have made that clear to them.
Please bare with me for a short while. I did also ask for the contact for the UK Manager, so that we can talk to him personally. I want to know what the software problem is, because obviously there is something wrong.
Thank you for patience guys; but you can be sure I won"t let this go!
Scousebill:
I reloaded and updated Java yet again and tried to log into a game on Bwin.... After four attempts and over 30 minutes I was finally able to start playing again on Bwin. I tried this last night but to no avail but as I say it eventually worked tonight.
DodgyEnd (Tom APAT.be):
OK guys,
BWIN will fully refund the buyin(s)!
An extra compensation is not possible since no one knows what might have happened if you were active. This is pretty normal compared to what other rooms do in a situation like this.
They didn"t have any other reports (yet) from crashes last Sunday, but they will look into it further.
There might be a problem with Java if it"s not updated, plus if you have an older Internet Explorer, that might cause a problem as well. With Google Chrome everything should work perfectly.
As for people wanting to cash out, please try installing Google Chrome (Chrome is much better than IE anyway) and updating JAVA after that... and try downloading the BWIN software again. It should work perfectly...
Please let me know if the problems still exist after this...
And thanks again for your support!!
LombBomb:
When I download the client, I can never get this to work and it keeps freezing. So I have to log into the Bwin website and choose the "Play instantly" option under the poker tab. On Sunday it took me about 2 hours to register because the client kept freezing. I know you guys are doing your best, but the user experience on Bwin leaves a lot to be desired.
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